Acer TravelMate 360 Requesting service, International Traveler’s Warranty ITW, Before you call

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66	3 Troubleshooting your c omputer

Requesting service

International Traveler’s Warranty (ITW)

Your c omputer is ba c ked by a n Interna tiona l Tra veler’s Wa rra nty (ITW) tha t gives you sec urity a nd pea c e of mind when tra veling. Our worldwide network of servic e c enters a re there to give you a helping ha nd.

An ITW pa ssport c omes with your c omputer. This pa ssport c onta ins a ll you need to know a bout the ITW progra m. A list of a va ila ble,

a uthorized servic e c enters a re in this ha ndy booklet. Rea d this pa ssport thoroughly.

Alwa ys ha ve your ITW pa ssport on ha nd, espec ia lly when you tra vel to rec eive the benefits from our support c enters. Pla c e your proof-of- purc ha se in the fla p loc a ted inside the front c over of the ITW pa ssport.

If the c ountry you a re tra veling in does not ha ve a n Ac er-a uthorized ITW servic e site, you c a n still get in c onta c t with our offic es worldwide .

There a re three wa ys to a c c ess Ac er for tec hnic a l support a nd informa tion:

•Internet servic e worldwide, visit http:/ / www.a c ersupport.c om/

•Telephone support in the United Sta tes a nd C a na da , c a ll 1-800- 816-2237

•Tec hnic a l support numbers in va rious c ountries

You c a n view a list of tec hnic a l support numbers by following these steps:

1C lic k on Start, Settings, Control Panel.

2Double -c lic k on System.

3C lic k on the Support Information button.

Before you call

Plea se ha ve the following informa tion a va ila ble when you c a llAc erfor online servic e, a nd plea se be a t your c omputer when you c a ll. With yoursupport, we c a n reduc e the a mount of time a c a ll ta kes a nd help solve your problems effic iently.

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Contents TravelMate 360 series Page First things first Your guidesBasic care and tips for using your computer Turning your computer on and offTaking care of your computer Taking care of your AC adapterTaking care of your battery pack Cleaning and servicingContents Troubleshooting your computer Appendix a Specifications Appendix B Notices IndexTravelMate Page Description TravelMate tourFront view Etting to know your Tra velMa te Left view Right view Rear viewDescription Bottom view Display FeaturesPerformance MultimediaExpansion ConnectivityHuman-centric design and ergonomics Indicators Icon Function DescriptionNum Loc k Lights when Num Loc k is a c tiva ted Lock keys Using the keyboardSpecial keys Lock key DescriptionDesired access Num lock on Num lock off Embedded numeric keypadKey Description Windows keysHot keys Hot key Icon Function Description Euro symbol Lic k on Start, Settings, Control PanelLaunch Keys Launch key Default application Email checking functionEtting to know your Tra velMa te Touchpad Touchpad basicsBa r of Windows a pplic a tions Function Left button Right Center Tap Button ButtonsHard disk Connecting and disconnecting the EasyLink combo driveStorage EasyLink combo driveEtting to know your Tra velMa te Ejecting the optical drive tray Using softwareEjecting a floppy disk Playing DVD moviesRegion code Country or region Adjusting the volume AudioBasic power management Moving around Disconnecting from the desktopMoving around with your TravelMate Preparing the computerWhat to bring to long meetings Taking the computer homeWhat to bring to short meetings Special considerations Setting up a home officeWhat to bring with you Traveling with the computer Traveling internationally with the computerWhat to bring with you Securing your computer Using a computer security lockUsing the SmartCard Page Registering your smart card Running PlatinumSecure PlatinumSecure Options Encrypt/Decrypt Change PasswordSmartCard Manager Running PlatinumKey Using passwords Entering passwords Setting passwords Etting to know your Tra velMa te Computer Page Fax/data modem Expanding through optionsConnectivity options Built-in network feature Fast infraredUniversal Serial Bus PC Card slotsInserting a PC Card Ejecting a PC CardInstalling memory Upgrade optionsMemory upgrade Port expansion devicesUstomizing your c omputer Launch Manager Lic k on Start, Programs, then Notebook ManagerLaunch Manager and 802.11b Wireless LAN Bios Utility Ustomizing your c omputer Troubleshooting your Page Frequently-asked questions Nothing appears on the screenImage is not full-screen No audio is heard from the computerInfrared port does not work Want to set up my location to use the internal modemKeyboard does not respond Troubleshooting your c omputer Troubleshooting tips Error messages Error Messages Corrective ActionError Messages Corrective Action Before you call Requesting serviceInternational Traveler’s Warranty ITW Page Troubleshooting your c omputer Specifications Page Data storage MicroprocessorMemory Display and videoPorts Weight and dimensionsTemperature Humidity non-condensingOptions Battery packAC adapter Appendix a Spec ific a tions Appendix B This a ppendix lists the genera l notic es of your c omputer FCC notice Use conditionsCTR Modem noticesRemarque à l’intention des utilisateurs canadiens Important safety instructions Laser compliance statement 98-32 Lithium battery statementYear 2000 compliance statement Macrovision copyright protection notice Index Messa ges error