Brother FAX-775 owner manual Troubleshooting and Routine Maintenance

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12 Troubleshooting and Routine Maintenance

Troubleshooting

If you can’t resolve a difficulty with your fax machine using the manual, please see page i for Brother Numbers to call for assistance.

	The fax machine has a mechanical problem.	MACHINE ERROR	XX
	Contact Brother Customer Service at
		CALL BROTHER	CS

In USA: 1-800-284-4329 (voice)

1-800-284-3238 (TTY service for the hearing - impaired)

In Canada: 1-800-853-6660 (voice)

1-514-685-6464 (voice) (in Montreal)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E 12 - 1

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Contents FAX-775 If You Need to Call Customer Service For Customer Service Frequently Asked Questions FAQsBrother Numbers Brother fax-back systemDescription Ordering Accessories and SuppliesTrademarks For USA and CanadaCompilation and Publication Notice Iv F a X L I M I T E D W a R R a N T Y X L I M I T E D W a R R a N T Y For Canada Only Table of Contents TAD Initial SetupSetup Send Very Important Telephone ServicesImportant Information 11-1 Xii Introduction Using This ManualFinding Information Conventions Used in this ManualFAX-775 Control Panel Overview Navigation Keys Fax Tones and Handshake Custom FeaturesAbout Fax Machines Test Sheet Procedure and Product Registration For USA Only ECM Error Correction ModeChoosing a Location Location and ConnectionsMake sure you have the following items Packing ListAttach the Document Support AssemblyAttach the Paper Wire Extension Acceptable Paper Load the PaperConnections Connecting the MachineRoll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall OutletsTriplex Adapter Two Line Phone Two Line External TAD Multi-Line Connections PBXCustom Features on a Single Line Custom Features on Your Phone LineIf You Are Installing the Fax Machine to Work with a PBX Sequence Connecting an External Telephone Answering Device TADOutgoing Message OGM on an External TAD Connecting an External TelephoneConnections Alternating Displays User-Friendly ProgrammingMenu Selection Table Navigation Keys To access the menu, press Menu/Set Setup Remote Setup Send Delayed Remote FAX FWD Setting Date and Time Initial SetupSetting Station ID Getting StartedInserting Spaces Details for Entering TextMaking Corrections Repeating LettersOT I C E Special Characters and SymbolsChoosing the Handset Volume For Volume Amplify Setting Beeper VolumeBeeper Press Stop/ExitSetting the Speaker Volume Setting Volume AmplifySetting the Ring Volume Memory StorageSetting Up Your Area Code For USA Only Setting Tone/Pulse Dialing Mode For Canada OnlyBasic Receiving Operations Setup ReceiveSelect Receive Mode FAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelayRing Delay Easy Receive Setting F/T Ring TimeT Ring Time Easy ReceiveRecommended Reductions Setting Paper SizePrinting a Reduced Incoming Original Advanced Receiving Operations For FAX/TEL Mode OnlyOperation from External or Extension Telephone Changing Remote CodesPolling Printing a Fax in MemoryPrint FAX Press Fax Start Press Stop/ExitPaper Guides Setup SendAutomatic Document Feeder ADF T U P S E N D Quick Scan Fax Transmission ResolutionBasic Sending Operations ContrastAdvanced Sending Operations Overseas ModeOverseas Mode Canceling a Scheduled Job Setting Up for Polled TransmitCancel JOB Insert OriginalT U P S E N D Storing Numbers for Easy Dialing Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers ONE-TOUCH DialSPEED-DIAL Storing Speed Dial NumbersSPEED-DIAL? # Menu/Set-OR-PressMenu/Set to storeSetup Groups Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Changing One Touch and Speed Dial NumbersPage Speed Dialing Dialing Access Codes and Credit Card NumbersBroadcasting SearchRedial Page Custom Features Telephone ServicesDistinctive Ring What Does Your Telephone Company’s Distinctive Ring Do?Before You Choose the Ring Pattern to Register Do You Have Voice Mail?Registering the Distinctive Ring Pattern Caller IDDistinctive Caller ID LogViewing the Caller ID Log Printing the Caller ID LogDialpress Start Returning a Call from the LogRegistering a Caller ID Number Call Waiting Caller ID CallManage For USA OnlyL E P H O N E S E R V I C E S Disclaimer Customer SupportMaking Copies Using the fax machine as a CopierCopy Functions Making a Single CopyPress Enlarge/Reduce Reducing and Enlarging CopiesSetting the Fax Activity Report Interval FAX Settings and ActivityPrinting Reports Customizing the Transmission Verification ReportHelp List Using the Reports KeyStandard Telephone and FCC Notices Important Information11 2 I M P O R T a N T I N F O R M a T I O N Important Safety Instructions Page Troubleshooting Troubleshooting and Routine MaintenanceError Messages Clearing Jams Blue Lever Top Cover Front Cover Replacing the Print Cartridge Printing or Receiving Faxes Vertical Black Lines When ReceivingIf You Are Having Difficulty with Your Fax Machine Sending Faxes Phone Line or ConnectionsHandling Incoming Calls Cleaning the Print Head Routine MaintenanceCleaning the Scanner Packing and Shipping the fax machine Resolution SpecificationsAuto Dial List 10-2 IndexFine Resolution 11-2 Programming Paging Number Setting Up Fax StorageRemote Fax Options Turning On Fax Storage Changing Remote Access CodeProgramming a Fax Forwarding Number Remote Retrieval Access Card Using Remote Retrieval Access CodeCalling for Messages Retrieving Memory Status ListChanging Fax Forwarding Number Retrieving Fax MessagesFor Canada Only Equipment Attachment LimitationsVisit us on the World Wide Web