Brother FAX-775 owner manual Error Messages

Page 78

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages.

You can correct most problems by yourself.

If you need additional help, call the Brother fax-back system.

 

 

ERROR MESSAGE

CAUSE/ACTION

 

 

 

 

 

 

 

 

 

 

The machine is out of ribbon or the print cartridge is

 

 

CHECK

 

CARTRIDGE

 

 

 

 

 

not properly installed. Install the print cartridge again.

 

 

 

 

 

 

 

 

 

 

 

 

RESET

 

OR

REPLACE

 

(See “Replacing the Print Cartridge”, page 12-5.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The documents were not inserted or fed properly, or

 

 

CHECK

 

DOCUMENT

 

 

 

 

 

were too long. (See “Clearing Jams”, page 12-3.)

 

 

 

 

 

 

 

 

 

 

 

 

REMOVE

DOCUMENT

 

 

 

 

CHECK

 

DOCUMENT

 

 

 

 

PRESS

 

STOP

KEY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fax machine is out of paper or paper is not

 

 

CHECK

 

PAPER

 

 

 

 

 

 

 

 

 

properly loaded in the paper tray. Refill the paper or

 

 

 

 

 

 

 

 

 

 

 

 

RELOAD

PAPER

 

 

 

remove the paper and load it again. If this error

 

 

 

 

 

 

 

 

 

 

appears while receiving a fax, load paper to restart

 

 

 

 

 

 

 

 

 

 

printing. If you were coping or printing reports, load

 

 

 

 

 

 

 

 

 

 

paper and try again.

 

 

 

 

 

 

 

 

 

 

A poor quality phone line resulted in a

 

 

COMM.ERROR

 

 

 

 

 

 

 

 

 

 

communications error. Try the call again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

You have requested a polling call from another party,

 

 

CONNECTION

FAIL

 

 

 

 

 

but the other fax machine is not in Poll Waiting mode.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Verify the other parties polling setup.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The print head has overheated. Wait 30 minutes for it

 

 

COOLING

DOWN

 

 

 

 

 

 

 

 

to cool.

 

 

 

 

 

 

 

 

 

 

 

 

WAIT

FOR

A

WHILE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The cover is not completely closed. Close the cover.

 

 

COVER

 

OPEN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PLS CLOSE

COVER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The other party has disconnected during a call or fax.

 

 

DISCONNECTED

 

 

 

 

 

 

 

 

Try calling the other party.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fax machine has a mechanical problem. Contact

 

 

MACHINE

ERROR

XX

 

 

 

 

Brother Customer Service for assistance. (See

 

 

 

 

 

 

 

 

 

 

 

 

CALL

BROTHER

CS

 

“Brother Numbers”, page i.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The number you called does not answer or is busy.

 

 

NO RESPONSE/BUSY

 

 

 

 

 

You may also have reached a number not connected to

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

a fax. Check the number and call again.

 

 

 

 

 

 

 

 

 

 

 

12 - 2 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Contents FAX-775 If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back systemOrdering Accessories and Supplies DescriptionFor USA and Canada Compilation and Publication NoticeTrademarks Iv F a X L I M I T E D W a R R a N T Y X L I M I T E D W a R R a N T Y For Canada Only Table of Contents Initial Setup TADSetup Send Telephone Services Very ImportantImportant Information 11-1 Xii Finding Information Using This ManualIntroduction Conventions Used in this ManualFAX-775 Control Panel Overview Navigation Keys Custom Features About Fax MachinesFax Tones and Handshake ECM Error Correction Mode Test Sheet Procedure and Product Registration For USA OnlyLocation and Connections Choosing a LocationPacking List Make sure you have the following itemsAssembly Attach the Paper Wire ExtensionAttach the Document Support Load the Paper Acceptable PaperConnecting the Machine ConnectionsTwo-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall OutletsMulti-Line Connections PBX Triplex Adapter Two Line Phone Two Line External TADCustom Features on Your Phone Line If You Are Installing the Fax Machine to Work with a PBXCustom Features on a Single Line Connecting an External Telephone Answering Device TAD SequenceConnecting an External Telephone ConnectionsOutgoing Message OGM on an External TAD User-Friendly Programming Menu Selection TableAlternating Displays Navigation Keys To access the menu, press Menu/Set Setup Remote Setup Send Delayed Remote FAX FWD Setting Station ID Initial SetupSetting Date and Time Getting StartedMaking Corrections Details for Entering TextInserting Spaces Repeating LettersSpecial Characters and Symbols OT I C EBeeper Setting Beeper VolumeChoosing the Handset Volume For Volume Amplify Press Stop/ExitSetting the Ring Volume Setting Volume AmplifySetting the Speaker Volume Memory StorageSetting Tone/Pulse Dialing Mode For Canada Only Setting Up Your Area Code For USA OnlySetup Receive Select Receive ModeBasic Receiving Operations Setting Ring Delay Ring DelayFAX only FAX/TEL Tadanswer Mach Manual T Ring Time Setting F/T Ring TimeEasy Receive Easy ReceiveSetting Paper Size Printing a Reduced Incoming OriginalRecommended Reductions Operation from External or Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote CodesPrint FAX Printing a Fax in MemoryPolling Press Fax Start Press Stop/ExitSetup Send Automatic Document Feeder ADFPaper Guides T U P S E N D Basic Sending Operations ResolutionQuick Scan Fax Transmission ContrastOverseas Mode Overseas ModeAdvanced Sending Operations Cancel JOB Setting Up for Polled TransmitCanceling a Scheduled Job Insert OriginalT U P S E N D Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing ONE-TOUCH DialSPEED-DIAL? # Storing Speed Dial NumbersSPEED-DIAL Menu/Set-OR-PressMenu/Set to storeSetup Groupgo Setting Up Groups for BroadcastingSetup Groups Select ONE-TOUCH Changing One Touch and Speed Dial NumbersPage Dialing Access Codes and Credit Card Numbers Speed DialingSearch RedialBroadcasting Page Distinctive Ring Telephone ServicesCustom Features What Does Your Telephone Company’s Distinctive Ring Do?Do You Have Voice Mail? Before You Choose the Ring Pattern to RegisterDistinctive Caller IDRegistering the Distinctive Ring Pattern Caller ID LogDialpress Start Printing the Caller ID LogViewing the Caller ID Log Returning a Call from the LogRegistering a Caller ID Number CallManage For USA Only Call Waiting Caller IDL E P H O N E S E R V I C E S Customer Support DisclaimerCopy Functions Using the fax machine as a CopierMaking Copies Making a Single CopyReducing and Enlarging Copies Press Enlarge/ReducePrinting Reports FAX Settings and ActivitySetting the Fax Activity Report Interval Customizing the Transmission Verification ReportUsing the Reports Key Help ListImportant Information Standard Telephone and FCC Notices11 2 I M P O R T a N T I N F O R M a T I O N Important Safety Instructions Page Troubleshooting and Routine Maintenance TroubleshootingError Messages Clearing Jams Blue Lever Top Cover Front Cover Replacing the Print Cartridge Vertical Black Lines When Receiving If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Phone Line or Connections Sending FaxesHandling Incoming Calls Routine Maintenance Cleaning the ScannerCleaning the Print Head Packing and Shipping the fax machine Specifications ResolutionIndex Auto Dial List 10-2Fine Resolution 11-2 Setting Up Fax Storage Remote Fax OptionsProgramming Paging Number Changing Remote Access Code Programming a Fax Forwarding NumberTurning On Fax Storage Calling for Messages Using Remote Retrieval Access CodeRemote Retrieval Access Card Retrieving Memory Status ListRetrieving Fax Messages Changing Fax Forwarding NumberEquipment Attachment Limitations For Canada OnlyVisit us on the World Wide Web
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