AltiGen comm Advanced Call RouterTM manual Creating Route Rules, To create a route rule

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Advanced Call Router Route Rules

Default Routing Action options: No Action, Goto Top Level, Repeat Current Level, Call to Extension/Workgroup, Call to Operator, Dial by Name, Collect Extension, Directory Service, Record Message (specify target data in accompanying text box), Mailbox Access, Disconnect, System Callback, Collect Digits (specify fields in accompanying Collect Digit dialog box), Other DDR Application (specify target data in accompanying text box), Play WG Queue Status (specify target data in accompanying text box).

Creating Route Rules

To create a route rule:

1.Select Operation > Route Rule.

2.Click the Add button to open a new Route Rule or Modify to modify an existing rule in the Rules List dialog box.

6Advanced Call Router Manual

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Database Upgrade InstallationNew in Release Call Router DBUpdate Tool Call Router DBUpdate toolTo Configure/Run Advanced Call Router Select Operation Logon InfoAdvanced Call Router Route Rules Advanced Call Router Manual To create a route rule Creating Route RulesSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box Viewing Advanced Call Router History Menu To specify Call Router History window contentChoose View Select Column Call Route Request Data Call Route Response DataShow Workgroup Status Advanced Call Router Manual Clearing Advanced Call Router History Data Additional Advanced Call Router FeaturesTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual