Advanced Call Router Route Rules
Default Routing Action options: No Action, Goto Top Level, Repeat Current Level, Call to Extension/Workgroup, Call to Operator, Dial by Name, Collect Extension, Directory Service, Record Message (specify target data in accompanying text box), Mailbox Access, Disconnect, System Callback, Collect Digits (specify fields in accompanying Collect Digit dialog box), Other DDR Application (specify target data in accompanying text box), Play WG Queue Status (specify target data in accompanying text box).
Creating Route Rules
To create a route rule:
1.Select Operation > Route Rule.
2.Click the Add button to open a new Route Rule or Modify to modify an existing rule in the Rules List dialog box.