AltiGen comm Advanced Call RouterTM manual Call Route Request Data, Call Route Response Data

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Advanced Call Router Route Rules

Call Route Request Data

The “Call Router Request” message sent by AltiServ to Call Router contains data about the incoming call, which Call Router attempts to match against your routing rules. Call Route Request data consists of Caller ID, IVR Path, IVR data and DNIS, all collected via real-time monitoring.

Note: IVR Path shows the Auto Attendant assignment for the workgroup that receives the call. If the workgroup’s AA assignment is 5, this item shows “0 & 5”; if the AA assignment is 3, the item shows “0 & 3,” and so on. The “0” indicates transfer to an Auto Attendant.

Call Route Response Data

The “Call Route Response” message, sent from Call Router to AltiServ, contains the search results of the Call Route Request Message. In the Call Router History window, this data shows how Call Router handled each call. Call Route Response data includes Matching Record (routing rule Call Router referred to for call routing) and Result (how and where the call was routed), all collected via real-time monitoring.

10Advanced Call Router Manual

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual New in Release InstallationDatabase Upgrade Call Router DBUpdate Tool Call Router DBUpdate toolTo Configure/Run Advanced Call Router Select Operation Logon InfoAdvanced Call Router Route Rules Advanced Call Router Manual Select Operation Route Rule Creating Route RulesTo create a route rule Advanced Call Router Manual Collect Digit Dialog Box Choose View Select Column To specify Call Router History window contentViewing Advanced Call Router History Menu Call Route Request Data Call Route Response DataShow Workgroup Status Advanced Call Router Manual To clear data from the Advanced Call Router History window Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual