AltiGen comm Advanced Call RouterTM manual Example

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Advanced Call Router

immediately above. 2) Replace the “No Action” level with “Call – to Ext./Workgroup,” and enter the workgroup extension number. For further information on configuring Auto Attendants, see the AltiWare Administration Manual and the AltiAPI Programmer Guide.

If your organization has multiple workgroups and you want queue announcement for several or all of them, you must create separate rules for each, with workgroup extension information pertinent to each workgroup.

Example:

Suppose you use virtual extension 700 to log in to Call Router, and you have two workgroups, Sales and Support, with the following agent and workgroup extensions:

 

Sales

Support

Workgroup extension number

500

600

Call Router virtual extension number

700

700

For both workgroups, you want Call Router to check incoming calls for Caller ID and IVR Path, and to play the WG queue status if a match is found and all agents are busy.

In AltiWare Administrator, you configure the Auto Attendant to which Call Router is assigned as shown below. (The example uses Auto Attendant 2.) Note that you must enter a different Item Name for each level.

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Database Upgrade InstallationNew in Release Call Router DBUpdate tool Call Router DBUpdate ToolSelect Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Advanced Call Router Manual To create a route rule Creating Route RulesSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box Viewing Advanced Call Router History Menu To specify Call Router History window contentChoose View Select Column Call Route Response Data Call Route Request DataShow Workgroup Status Advanced Call Router Manual Clearing Advanced Call Router History Data Additional Advanced Call Router FeaturesTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual