AltiGen comm Advanced Call RouterTM manual Advanced Call Router Manual

Advanced Call Router

3.In the Rule Name field, enter or modify the rule name.

4.Select the data to match against routing rules.

•If Caller Info contains—lets you select Call Route Request data to match against the customer record.

a)Select “Match one” or “Match all” from the drop-down list.

b)Select the items you want.

c)Click in the Data column and type to specify the data.

To manually specify data for an item, right-click the item, select Input data and enter information in the column.

• Caller Entered Digits must be numeric only.

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