AltiGen comm Advanced Call RouterTM manual To Configure/Run Advanced Call Router

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Advanced Call Router

6.After upgrading the database, restart the Advanced Call Router’s service for the changes to take effect.

7.If the Basic Call Router and Advanced Call Router are installed on different machines, you can simply share the Basic Call Router database file for conversion or copy the callrouter.mdb file to the machine running Advanced Call Router for conversion.

To Configure/Run Advanced Call Router

1.Launch Call Router from the Windows Start menu.

2.Click the Connect button to enter the Call Router Server Name or IP address to connect to, then click OK.

To disconnect from this server, click the Disconnect button.

3.Select Operation > Logon Info.

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Database Upgrade InstallationNew in Release Call Router DBUpdate tool Call Router DBUpdate ToolSelect Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Advanced Call Router Manual To create a route rule Creating Route RulesSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box Viewing Advanced Call Router History Menu To specify Call Router History window contentChoose View Select Column Call Route Response Data Call Route Request DataShow Workgroup Status Advanced Call Router Manual Clearing Advanced Call Router History Data Additional Advanced Call Router FeaturesTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual