AltiGen comm Advanced Call RouterTM manual Testing SQL Server Database

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Advanced Call Router

Testing SQL Server Database

To test SQL server database access performance of Call Router:

1.Add a database for the SQL server.

For example, for a database “calldb” and table name “RTMCALL”, 10,000 records are added to the table.

Note: Because the data of DDR request has been hard coded, if you want a rule match, you need to add the record to the table. The caller ID of test request will be “1039470405.” IVR Path of test request will be “0&9.”

To use the “SessionId” field in the table to match caller ID of the request, you must add a record to the table and set the SessionId value to “1039470405”. Then during match process, the matched result will be true.

2.Add a data source to “ODBC” configuration in Windows.

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Installation Database UpgradeNew in Release Call Router DBUpdate tool Call Router DBUpdate ToolSelect Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Advanced Call Router Manual Creating Route Rules To create a route ruleSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box To specify Call Router History window content Viewing Advanced Call Router History MenuChoose View Select Column Call Route Response Data Call Route Request DataShow Workgroup Status Advanced Call Router Manual Additional Advanced Call Router Features Clearing Advanced Call Router History DataTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual