AltiGen comm Advanced Call RouterTM manual Trademarks

Page 2

WARNING!

Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen Communications, Inc. will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc., License Agreement.

AltiGen Communications, Inc.

4555 Cushing Blvd.

Fremont, CA 94538 Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: info@altigen.com

Web site: www.altigen.com

TRADEMARKS

AltiGen, AltiServ, AltiWare, AltiContact Manager, AltiReach, AltiLink, AltiConsole, AltiAdmin, ACM Admin, AltiVRPlayer and Zoomerang are trademarks or registered trademarks of AltiGen Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

Copyright © AltiGen Communications, Inc. 2006. All rights reserved. 12/2006 4510-0001-5.1

Image 2
Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual New in Release InstallationDatabase Upgrade Call Router DBUpdate Tool Call Router DBUpdate toolTo Configure/Run Advanced Call Router Select Operation Logon InfoAdvanced Call Router Route Rules Advanced Call Router Manual Select Operation Route Rule Creating Route RulesTo create a route rule Advanced Call Router Manual Collect Digit Dialog Box Choose View Select Column To specify Call Router History window contentViewing Advanced Call Router History Menu Call Route Request Data Call Route Response DataShow Workgroup Status Advanced Call Router Manual To clear data from the Advanced Call Router History window Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual