Advanced Call Router
Clearing Advanced Call Router History Data
To clear data from the Advanced Call Router History window:
1.Go to the directory “Program Files\AltiGen\Call Router” and locate the Call Router.csv file.
2.Open Call Router.csv and delete all contents.
3.Save and close Call Router.csv.
Additional Advanced Call Router Features
Building SQL Queries
To build an SQL query that Call Router will send to your database, use the CallerId Datasource dialog box. The customer information retrieved from your database will be used in the routing rule.