AltiGen comm Advanced Call RouterTM manual Call Router DBUpdate Tool, Call Router DBUpdate tool

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Database Upgrade

If Basic Call Router and AltiServ are installed on different machines, you will not be able to upgrade the Basic Call Router’s database to the Advanced Call Router’s database.

If you want to re-use routing rule information from Basic Call Router, you should perform a fresh install of Advanced Call Router to the machine running AltiServ. From there, you can use the CRDBUpdate tool to update the Basic Call Router’s database to the Advanced Call Router’s database.

After upgrading, the old rules from the Basic Call Router’s database can then be used by Advanced Call Router.

Call Router DBUpdate Tool

This tool will copy the source database to overwrite the destination database. If you want to keep the destination database infomation, please back up the destination database before upgrade.

To upgrade Basic Call Router’s database to Advanced Call Router’s 5.1 database,

1.Stop Advanced Call Router service and/or Basic Call Router.

2.Run CRDBUpdate.exe.

3.Beside the Source database field, browse and select the 5.0A Basic Call Router’s database (default name - callrouter.mdb)

4.Beside the Destination database field, browse and select the 5.1 Advanced Call Router’s database (default name - callrouter.mdb)

Figure 1. Call Router DBUpdate tool

5.After selecting the two databases, click the Upgrade button to upgrade the 5.0A Basic Call Router’s database to the 5.1 Advanced Call Router’s database.

2Advanced Call Router Manual

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Installation Database UpgradeNew in Release Call Router DBUpdate Tool Call Router DBUpdate toolTo Configure/Run Advanced Call Router Select Operation Logon InfoAdvanced Call Router Route Rules Advanced Call Router Manual Creating Route Rules To create a route ruleSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box To specify Call Router History window content Viewing Advanced Call Router History MenuChoose View Select Column Call Route Request Data Call Route Response DataShow Workgroup Status Advanced Call Router Manual Additional Advanced Call Router Features Clearing Advanced Call Router History DataTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual