Advanced Call Router
Advanced Call Router
Advanced Call Router is the standard AltiGen Call Router application plus call router service. Advanced Call Router requires the purchase and activation of an Advanced Call Router license.
Note: The workgroup to which incoming trunk calls will be routed via Call Router must be assigned to the auto attendant whose Action is set to “Adv - Advanced Call Router,” with Ext Num set to the virtual extension you use to start Call Router. For further information on configuring auto attendants, refer to the Auto Attendant Configuration chapter of the AltiWare Administration Manual and the AltiAPI Programmer Guide.
New in Release 5.1
Supports the SKLR (Skill Level Requirement) setting added to AltiWare ACM Administrator 5.1.
Installation
To install Advanced Call Router,
1.Run the .exe file from the Advanced Call Router folder of the AltiWare 5.1 Installation CD.
2.When prompted, enter the
Setup will confirm the destination for the Call Router application (default is C:\Program Files\AltiGen\Call Router). To select a different location, use the Browse button to choose the new location.
3.Click Next to proceed.
Note: Advanced Call Router Service requires the purchase and activation of the Advanced Call Router license.
Database Upgrade
If Basic Call Router and Altiserv are installed on the same machine, the installation of Advanced Call Router will automatically upgrade the Basic Call Router database.
Advanced Call Router Manual 1