AltiGen comm Advanced Call RouterTM manual Contents

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Contents

New in Release 5.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Database Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Call Router DBUpdate Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

To Configure/Run Advanced Call Router . . . . . . . . . . . . . . . . . . . . 3

Advanced Call Router Route Rules . . . . . . . . . . . . . . . . . . . . . . . . . 4

Creating Route Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Viewing Advanced Call Router History Menu . . . . . . . . . . . . . . 9

Show Workgroup Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Clearing Advanced Call Router History Data . . . . . . . . . . . . . . . . 13

Additional Advanced Call Router Features . . . . . . . . . . . . . . . . 13

Testing Call Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Testing SQL Server Database. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

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Contents Advanced Call Router Manual Trademarks Contents Advanced Call Router Manual Installation Database UpgradeNew in Release Call Router DBUpdate tool Call Router DBUpdate ToolSelect Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Advanced Call Router Manual Creating Route Rules To create a route ruleSelect Operation Route Rule Advanced Call Router Manual Collect Digit Dialog Box To specify Call Router History window content Viewing Advanced Call Router History MenuChoose View Select Column Call Route Response Data Call Route Request DataShow Workgroup Status Advanced Call Router Manual Additional Advanced Call Router Features Clearing Advanced Call Router History DataTo clear data from the Advanced Call Router History window Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual Advanced Call Router Manual