Allied Telesis AT-MC601 manual Troubleshooting

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Chapter 4

Troubleshooting

This chapter contains information on how to troubleshoot the AT-MC601 and AT-MC602 network extenders in the event a problem occurs.

Note

If after following the instructions in this chapter you are unable to resolve the problem, contact Allied Telesyn Technical Support for assistance. Refer to ”Contacting Allied Telesyn Technical Support” on page 8 for information on how to contact our Technical Support Department.

LEDs Check the PWR LED on the front of the network extender. If the LED is OFF, indicating that the network extender is not receiving power, do the following:

If the network extender is inserted in the AT-MCR12 chassis, make sure that the power cord is securely connected to the power source and to the power connector on the back panel of the AT-MCR12 chassis.

If the network extender stands alone, make sure that the provided adapter is securely connected to the power source and to the power connector on the back panel of the network extender.

Verify that the power outlet has power by connecting another device to it.

Try connecting the network extender to another power source.

Try using a different power cord or a different power adapter.

Check that the voltage from the power source is within the required levels for your region.

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Contents Installation and User’s Guide Page Electrical Safety and Emission Statement Contents Appendix a How This Guide is Organized PrefaceDocument Conventions Contacting Allied Telesyn Technical Support Product Description Summary of FeaturesEthernet Port AT-MC601 Subscriber Unit AT-MC602 Provider OverviewAT-MC601 Location of ComponentsPin Assignment Hardware FeaturesPstn Port 10/100 Mbps Twisted Pair Ethernet Port TX+ RX+ Pin MDI Signal MDI-X SignalLine Port Management CableColor Description 10/100Base-TX PortRS-232 Pin DIN Pin Signal DC Power Supply Input Port External AC/DC Power AdapterSoftware Features Installation Installation Safety Precautions Additional Compliance Statements Selecting a Site for the Network Extender Cables Not Included Cables Port ConnectorUnpacking the Network Extender Wall-Mounting Subscriber Unit Installing the AT-MC601 Subscriber UnitUsing Subscriber Unit On a Desktop Positioning The Switch Onto The Wall Screws Pstn to Telephone MCR Powering On the Subscriber UnitUsing the Provider Unit on a Desktop Installing the AT-MC602 Provider UnitWall-Mounting Provider Unit Grounding the Provider Unit Rack Mount Set in Rack Rack-Mounting Provider UnitProvider Unit Internet Service ProviderPowering On the Provider Unit Warranty Registration Configuration Downloading Software Updates Cabling Preparations Starting a Configuration SessionOpening Configuration Software Configuration Configuring the Provider UnitMax Mbps Upstream/DownstreamActual Mbps Min MbpsAbout ApplyFull Constellation Link SNR of Received SignalCorrected RS errors /s Mean Square ErrorEthernet Encapsulation Sync Signal DetectedReduced Constellation Link TC SynchronizedClear Error CountersTxRx Counters Collision CountersStop/Start Normal Configuring the Subscriber UnitInstall AT-MC601, AT-MC602 Installation and User’s Guide Troubleshooting Communication Error Message Cant read link status AT-MC601, AT-MC602 Installation and User’s Guide Default Configuration Settings Physical Specifications Technical SpecificationsSafety and Electromagnetic Compatibility Certifications Translated Electrical Safety and Emission Information Lightning Danger Temperature of 40 degrees CUmgebungstemperatur von nicht mehr als 40 C entworfen Gefahr Durch Blitzschlag10 Lovgivning for elektriske installationerFare Under Uvejr Maksimum 40 grader CBedragen dan 40 graden Celsius VeiligheidGevaar Voor Blikseminslag Ambiante maximum de 40 degrés Celsius 40 C SalamaniskuvaaraAmbientale massima di 40 gradi centigradi Pericolo Di FulminiPå 40 grader celsius SikkerhetFare For Lynnedslag Ambiente máxima de 40 graus centígrados Perigo De Choque Causado Por RaioTemperatura ambiental máxima de 40 grados C Peligro De RayosGrader Celsius Fara För Blixtnedslag