Routine Maintenance, Toner Replacement

Routine Maintenance

Market Background Information: Workgroup devices sold through retail and traditional IT distribution outlets usually are maintained by office workers changing the all-in-one cartridge units that encase the entire imaging system. Units sold through

the reseller/dealer community are usually maintained by office workers and trained service engineers. Separate long-life parts are more complex to install, but offer lower running costs than the low yield, all-in-one alternatives.

Toner Replacement

Changing the toner or imaging cartridge is a necessary task that traditionally is avoided by some for fear of the black dust leaking on clothes or hands. However, most units today offer clean replacement of toner supplies.

Clearing Paper Jams

The main device issue that office users attempt to remedy themselves with is the occasional paper jam. As a general rule, the faster the device engine and the more paper handling options, the more complex the process of removing a paper jam is.

Common jam sources come from the duplex unit and poor loading of paper supplies. The position of the duplex unit can be a major factor in the ease of paper jams and the method of loading paper supplies can be a factor in the overall number of jams that occur.

	Ricoh Aficio MP1350

Maintenance Features Summary
Toner Yield	60,000 @ 6%

Drum Life	2,000,000 images

Fuser Life	Info Not Available

Developer Life	500,000

Toner Refill During Printing	Yes

End-user replaceable drum unit	Yes (for TCRU customers only)

End-user replaceable fuser unit	Yes (for TCRU customers only)

WHAT WE LIKED:

•The paper jam removal process was well illustrated with an active moving display on the large touch screen. This walks the user through each step.

•Refilling the toner was easy to carry out and there were no spills.

•Toner refilling on the fly, courtesy of dual toner supplies, results in fewer downtimes and offers flexibility to buyers looking to place the device in a high volume environ- ment.

•The visible red indicator light identifies when the device is offline and in need of attention. This reduces down- time.

•The SmartDeviceMonitor Cluster mode can be set up to automatically reroute jobs away from a device undergo- ing routing maintenance. This prevents bottlenecks from building up.

WHAT WE WOULD LIKE TO SEE:

•A more simplified jam removal process with fewer jam points would save time.

13 November 2006

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