Mitsubishi Electronics WS-65909, WS-73909 Problem Possible Solution, Appendix G Troubleshooting

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Appendix G: Troubleshooting

Problem

Possible Solution

 

 

Remote may be incorrectly set for NetCommand™.

The TV remote control does not work.

Check that the batteries are installed correctly.

 

 

Check that the selected switch is set to “TV”.

 

 

Be no further than 20 feet from the TV when using the

 

 

 

remote control.

 

 

It is normal for digital channels to take longer to tune in.

The TV takes several seconds to respond to

Press ENTER after a channel number to avoid delays.

 

channel commands.

Use the three digit number, i.e 002 for channel 2.

 

 

Enter 5 digits for digital channels.

• You cannot access a channel.

• Use number keys instead of CHANNEL up/down.

 

 

Be sure the channel you want to view is in memory.

 

 

Check that the TV is turned to the correct device or anten-

 

 

 

na for that channel, by pressing the DEVICE button.

 

 

Make sure the V-Chip lock is off (page 50).

On-screen displays appear each time you change a function.

This is part of normal TV operation.

You cannot program the TV to turn on automatically.

The TV may be locked.

 

 

The clock may not be set.

• There is no sound even when the volume is turned

Check audio source in Device Menu.

 

up.

Check to see if the MUTE button is on.

 

 

The TV’s “Listen to:” setting may be set to SAP.

 

 

Check that “TV Speakers” setting is ON in the Audio/Video

 

 

 

menu

You have forgotten your lock passcode.

See Appendix A, Bypassing the V-Chip Lock, page 71.

PIP does not display a picture.

Make sure the V-Chip lock is off (page 50).

 

 

Not all inputs can be displayed as a PIP (page 63).

The sound does not match the screen picture.

NetCommand setup incorrectly.

The TV’s “Listen to:” setting may be set to SAP.

 

 

 

 

If using stereo or A/V reveiver speakers, check input selec-

 

 

 

tion on the stereo or A/V receiver.

 

 

If using stereo or A/V receiver, check that AUDIO of

 

 

 

MONITOR OUTPUT on TV’s back panel is connected to

 

 

 

the A/V receiver.

There is a large black or gray rectangle on the screen.

The TV closed captioning has been set to “text” mode, but

 

 

 

there is no text information being broadcast. Turn Off in the

 

 

 

CAPTIONS menu (page 49).

You cannot see a picture when you play a VCR tape.

Display the Device Selection Menu and select the correct

 

 

 

VCR.

 

 

Check your VCRs owner’s guide for further troubleshooting.

V-Chip is not working

Make sure that V-Chip is On (page 50).

 

 

If V-Chip Time is currently set to disable the

 

 

 

V-Chip lock, the V-Chip will not block programing.

 

 

 

 

Appendix G: Troubleshooting

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Contents W. m i t s u b i s h i t v. c o m Risk of Electric Shock Do not Open Table of Contents Important Safeguards Important SafeguardsSafeguards Important SafeguardsMDEAservice@bigscreen . mea . com Thank You We at Mitsubishi Would Like to Thank You Special Features Unpacking Your New TVYour Page Installation Timer System ResetReset Front Control Panel Front Control Panel FunctionsBack Panel Functions Back PanelBack Panel Back Panel Functions Installation Con gur at ions & Ne t Co mma ndS e t up NetCommand Compatible Legacy Devices NetCommand Supported DevicesConnect the incoming cable to ANT-DTV on the TV back panel Antenna or Wall Outlet Cable for Digital BroadcastsCable Box Connecting an Analog Antenna, Cable, orSeparate UHF and VHF Antennas Antenna or Wall Outlet Cable for Analog BroadcastsConnecting an Analog VCR Analog Antennas or Wall Outlet CableAdding Composite Video or Video with Audio Connections Connecting an Audio/Video Surround Sound Receiver Connecting an A/V ReceiverSurround Sound Receiver Satellite Connecting a DVD PlayerDVD Player with Component Video Video VCR or Satellite ReceiverConnecting an External DTV Receiver DTV Connectors and AdaptorsExternal DTV Receiver with Compo- nent Video Connections Connecting an External ReceiverExternal DTV Receiver with RGB Video Connections Connecting a Computer with a VGA Monitor Output Connecting the IR-Home Theater Control and IR RepeaterConnecting a Computer Important Notes Cancel Button Initial SetupButtons Back ButtonThis page has been intentionally left blank NetCommand Setup Setup Screens Language ScreenCon gur at ion Sc r een Receiver Screen Cable Box ScreenVCR & VCR2 Screens DBS Screen DVD ScreenCamcorder Screen Finish Screen Review ScreenEdit Setup Screen NetCommand Setup Edit Setup ScreensAdd ChangeDelete NetCommand Setup Edit ScreensReview InitialNetCommand Setup Edit Screens NetCommand Setup Edit ScreensName ConnectionMonitor Out to AVR or VCR AVR to VCR ConnectionInput-DTV Connection Page Setup Menu System 3D Graphical Menu SystemDevice Selection Menu Selecting Device for PIP PIP Selection MenuMenu Screens Overview Setup MenuAntenna Menu Clock MenuCaptions Menu Timer MenuChip Lock Menu Audio/Video MenuSetup and Icon Position Setup Menu Edit Setup and Icon PositionEdit Setup Button EditReset Factory Defaults Convergence Setup Menu ConvergenceConvergence Convergence ScreenAdvanced Convergence Advanced Convergence, Transport, and LanguageTransport Menu LanguageAntenna Memorize ChannelsMemory Antenna Menu Super Quick View SQV Super Quick View SQVSQV Super Quick View Clock Menu Auto or Manual Clock Setting Manual Clock SettingAuto or Closed Captions Captions Menu Closed CaptionsClosed Captions CC BackgroundChip Lock Menu Passcode LockChip Chip Signal Information Chip Lock Menu V-ChipChip Lock Front Button Lock Lock By TimeSetting The Timer Timer Menu Setting The TimerTimer On/Off DeviceAudio/Video Settings Menu Settings Menu TV Speakers TV SpeakersTV Speakers Audio Settings Setting Descriptions AudioVideo Settings Setting Descriptions VideoPage Operation Overview Remote Control Functions OverviewOperation Remote Control Functions Care and OperationSleep Timer, Operation of PIP and POP Remote Control Functions Channel Selection and Sleep TimerRemote Control Functions Operation of PIP and POP Channel Selection Sleep TimerOperation of PIP and POP Display Formats Remote Control Functions Display Formats To Program the Remote to Control NetCommand A/V Products Programming the Remote Control to Control Non-NetCommand Programming the Remote Control To Control Non-NetCommandSpecial Functions Remote Control Functions Special FunctionsOther stationary or repetitive computer style images Bypassing Front Button Lock Bypassing the V-Chip LockThis page has been intentionally left blank Component-1 and Component-2 Inputs Input Levels and Timing When Used With RGB Video SignalsVGA Input Input Connection CompatibilityReceivers Appendix C Remote Control Programming CodesDVD Players Satellite ReceiversAppendix D Cleaning and Service CleaningService Diamond Shield Installation WS-55909, and, WS-73909 Appendix E Diamond Shield InstallationAppendix F Cabinet Separation for Model WS-65869 For Appendix G Troubleshooting Problem Possible SolutionTV will not turn on after being plugged Appendix G Troubleshooting Problem Possible SolutionIndex Stationary Picture Index S-WMitsubishi Projection TV Limited Warranty Mitsubishi Projection TV Limited WarrantyPage Page Mitsubishi Digital Electronics America, Inc 871D330B10