Appendix G: Troubleshooting
Problem | Possible Solution | |||
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| • | Remote may be incorrectly set for NetCommand™. | |
• | The TV remote control does not work. | • | Check that the batteries are installed correctly. | |
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| • | Check that the selected switch is set to “TV”. | |
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| • | Be no further than 20 feet from the TV when using the | |
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| remote control. | |
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| • | It is normal for digital channels to take longer to tune in. | |
• | The TV takes several seconds to respond to | • | Press ENTER after a channel number to avoid delays. | |
| channel commands. | • | Use the three digit number, i.e 002 for channel 2. | |
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| • | Enter 5 digits for digital channels. | |
• You cannot access a channel. | • Use number keys instead of CHANNEL up/down. | |||
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| • | Be sure the channel you want to view is in memory. | |
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| • | Check that the TV is turned to the correct device or anten- | |
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| na for that channel, by pressing the DEVICE button. | |
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| • | Make sure the | |
• | • | This is part of normal TV operation. | ||
• | You cannot program the TV to turn on automatically. | • | The TV may be locked. | |
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| • | The clock may not be set. | |
• There is no sound even when the volume is turned | • | Check audio source in Device Menu. | ||
| up. | • | Check to see if the MUTE button is on. | |
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| • | The TV’s “Listen to:” setting may be set to SAP. | |
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| • | Check that “TV Speakers” setting is ON in the Audio/Video | |
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| menu | |
• | You have forgotten your lock passcode. | • | See Appendix A, Bypassing the | |
• | PIP does not display a picture. | • | Make sure the | |
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| • | Not all inputs can be displayed as a PIP (page 63). | |
• | The sound does not match the screen picture. | • | NetCommand setup incorrectly. | |
• | The TV’s “Listen to:” setting may be set to SAP. | |||
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| • | If using stereo or A/V reveiver speakers, check input selec- | |
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| tion on the stereo or A/V receiver. | |
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| • | If using stereo or A/V receiver, check that AUDIO of | |
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| MONITOR OUTPUT on TV’s back panel is connected to | |
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| the A/V receiver. | |
• | There is a large black or gray rectangle on the screen. | • | The TV closed captioning has been set to “text” mode, but | |
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| there is no text information being broadcast. Turn Off in the | |
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| CAPTIONS menu (page 49). | |
• | You cannot see a picture when you play a VCR tape. | • | Display the Device Selection Menu and select the correct | |
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| VCR. | |
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| • | Check your VCRs owner’s guide for further troubleshooting. | |
• | • | Make sure that | ||
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| • | If | |
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Appendix G: Troubleshooting
81