Runco V-50HD, V-63HD Maintenance and Troubleshooting, Troubleshooting Tips, Troubleshooting Chart

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Maintenance and Troubleshooting

5. Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the V-50HD/V-63HD. If the suggested solutions fail to resolve the problem or if you encounter an issue not described here, please contact Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom		Possible Cause(s)		Solution

The system does not turn on.	•	The V-50HD/V-63HD is	•	Ensure that the
		not plugged in and		V-50HD/V-63HD is
		switched on, or the AC		plugged in and switched
		outlet is not active.		on, and that the AC outlet
				is active.
	• The DHD Controller is not		• Ensure that the DHD
		plugged in and switched		Controller is plugged in
		on, or the AC outlet is not		and switched on, and that
		active.		the AC outlet is active.
	•	The remote control	•	Replace the batteries.
		batteries have run out.
	• The HDMI connection from		• Ensure that the DHD
		the DHD Controller to the		Controller is properly
		V-50HD/V-63HD is		connected to the
		incorrect.		V-50HD/V-63HD (see
				Figure 3-2).

The display and DHD	•	Faulty or incorrect video	• Ensure that the HDMI
Controller are both on, but		connection between the		output from the DHD
there is no picture and		DHD Controller and the		Controller is properly
on-screen menus do not		V-50HD/V-63HD.		connected to the
appear.				PRIMARY INPUT on the
				V-50HD/V-63HD (see
				Figure 3-2).

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.		component.
	•	Source component is	•	Check connections from
		connected incorrectly or		source component to DHD
		not at all.		Controller.

A projected image from a	•	DVD player is connected	• Turn off progressive scan
DVD is split or otherwise		to the Component input		on the DVD player. Or,
scrambled.		and set to progressive		connect the DVD player to
		scan mode.		the HD1 or HD2 input.

Image geometry is incorrect.	•	Incorrect aspect ratio	• Select a different aspect
		selection.		ratio.

5.1

Troubleshooting Tips

Vistage™ Series Flat-Panel Display Installation/Operation Manual

57

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Contents Vistage Series Page RuncoCare Standard Features RuncoCare Standard Two Year Limited WarrantyRuncoCare Claim Procedure Extended Service Options Copyright and Trademarks Important Safety Instructions Product Disposal Table of Contents Specifications Maintenance and TroubleshootingOperation External ControlList of Figures List of Figures About This Manual IntroductionCertain features Using This ManualSignificance. They also provide supplemental information Degrade performance or cause a malfunctionDescription, Features and Benefits Optional Accessories Controls and Functions IndicatorsVistage Series at a Glance Front-Panel ControlsRemote Control Sensor Primary Input DHD Controller Front PanelDHD Controller Rear Panel Messages from the Hdmi Audio Out connectorDHD Controller/V-50HD/V-63HD Remote Control V-50HD/V-63HD Remote Control UnitFor more information about aspect ratios, refer to Table LightCinema Controls and Functions Installation Remote ControlInstallation specialist Installation Overview Quick SetupStep Procedure For Details, Refer OperationSynchronization Issues Installation ConsiderationsPossible Audio Latency for Various Input Timings Mounting the V-50HD/V-63HD on a Wall or Table StandOther Considerations Ambient LightRack-Mounting the DHD ControllerConnections to the V-50HD/V-63HD and DHD Controller Connecting the DHD Controller to the V-50HD/V-63HDUse an Hdmi cable for this connection. a DVI cable with DVI-to-HDMI adapters will not workComponents to the DHD Connecting SourceComponent Video Source Connections Rgbhv Source Connections Composite Video Source Connections Processor or Secondary Connecting an AudioDisplay Device to the DHD Controller OptionalRS-232 Controller ConnectionEthernet Network Connecting to AC Power Turning on the PowerOperation Setting the Computer Display PropertiesOperation Input Position Using the On-Screen MenusService Main Menu Input SourceAspect Ratio Remote Aspect Ratio Control Description Key 169 Aspect Ratio SettingsSelect 169 to view 169 DVDs Hdtv programs in theirNative Remote Aspect Ratio Control Description KeyPicture ScreenScreen PictureTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Gray Yellow Cyan Green Magenta Red Blue Resolution Input PositionInput Position Overscan Modes Memory Presets Adjust the Phase after adjusting Tracking see belowMemory Presets Sleep Timer Sleep TimerInformation SignalInformation SystemYou must enter a passcode to access the Calibration menu Calibration ISF SettingsCalibration Color Temperature Presets and Associated Color Points High as is necessary to produce the desired brightness Copied settings are not retained after a power cycle Memory PresetCopy/Paste Keystone and Pincushion Distortion Image Alignment Controls Left Middle y setting also controls the Right MiddleYou must enter a passcode to access the Service menu ServiceTest Patterns and Their Suggested Usage Grey Bars Input Names Operation If a Display Error Firmware Upgrade functions Operation Onoff Operation Regardless of the Logo LED setting Regardless of the Standby LED setting38 and ISF Day/Night Memory Presets Operation Troubleshooting Tips Maintenance and TroubleshootingTroubleshooting Chart Symptom Possible Causes SolutionTroubleshooting Chart Serial Command Syntax Port ConfigurationExternal Control Serial CommunicationsInput Selection Commands Serial CommandsPicture Adjust Commands Output Shift Commands Input Position CommandsMiscellaneous Commands Screen CommandsCommand Parameter min/max Value Stored? Description Using Discrete IR CodesEnter key Exit keyWith Toggle Bit = Hex Binary Function Start Command BitsRemote Control With Toggle Description Button Name Bit = RC5 Control Codes for the DHD ControllerRC5 Data ST60MIN Using Hdmi CEC Messages CEC Commands Supported by the DHD ControllerOpcode Value Supported? √ = Yes, = No Initiator Follower Messages from the Hdmi Audio Out connector External Control Specifications V-50HD/V-63HD SpecificationsV-50HD/V-63HD Specifications DHD Controller Specifications DHD Controller Specifications1shows the V-50HD dimensions 50HD Dimensions2shows the V-63HD dimensions 63HD DimensionsSupported Timings Supported Signal Timings by InputComponent Composite 1 Composite 2 CompositeRgbs Format Resolution Frequency Rate Hz MHz KHzPAL-M Specifications Page 020-1114-00 Rev. a April