Dish Network 138410, Solo 811 quick start Cancellation of Service

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Residential Customer Agreement

F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH Network reserves the right to increase these Fees or add additional Fees in the future, in our sole discretion

Smart Card Replacement Fee

$50.00

Additional Receiver Authorization Fee (monthly, per receiver) $4.99

Late Payment Fee

$5.00

Change of Service Fee

$5.00

Duplicate Billing Statement Fee

$2.00

Overnight Delivery Fee

$18.00

Restart Fee

$25.00

Returned Payment Fee

$25.00

Service Access Fee (monthly)

$5.00

Offset Fee

$2.00

Ledger Request Fee

$5.00

Pay-Per-View Automated Fee

$1.00

Pay-Per-View Fee

$5.00

3.CANCELLATION OF SERVICE

A.Your Service will continue until cancelled as provided for herein. Your subscription will be automatically renewed unless you contact us to cancel as provided for in the next paragraph.

B.You have the right to cancel your Service for any reason at any time by notifying us via telephone or in writing at the phone number or address set forth on page 1, above. Please be aware that certain promotional offers have a minimum subscription commitment (usually 12 months) and if you cancel your service prior to the expiration of that commitment, certain early termination fees may apply.

C.DISH Network has the right to terminate your Services at any time without providing notice to you if: (i) you fail to pay your bill when it is due; (ii) we receive confirmation that you have received the Services, or any part of the Services without paying for them; or (iii) you otherwise violate the terms of this Agreement.

D.If your Service is cancelled for any reason, you are still responsible for payment of all outstanding balances accrued, including any applicable Fees.

E.You understand that charges for Services, once charged to your account, are nonrefundable. For monthly subscriptions, the cancellation will be effective at the end of the period covered by the last monthly bill. No refunds or credits will be provided in connection with the cancellation of monthly subscriptions. For annual or other multi- month subscriptions, the cancellation will be effective as of the date the multi-month subscription expires. Because you are receiving a discounted price in exchange for your agreement to pay for your services on an annual or other multi-month basis, in the event you cancel the Services prior to expiration of your multi-month subscription, you understand and agree that you are not entitled to any refund or credit for the unused portions of the multi-month subscription and that we have the right to retain any prepaid monies as liquidated damages.

4.EQUIPMENT

A.In order to receive the Services it will be necessary for you to purchase or lease certain reception equipment consisting primarily of a DISH Network compatible satellite receiver, a satellite antenna, LNBF unit and remote control ("Equipment"). You may also be provided with a conditional access card ("Smart Card") that is inserted into your satellite receiver. The Smart Card remains the property of EchoStar Communications

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Contents Contents Contents Safety Instructions Safety Tips Welcome to Dish NetworkTMOverview Conventions Used in This Guide Getting the Most of Your HD Satellite ReceiverIf You Need More Assistance Quick Start Guide Quick Start GuideOrdering Your Programming Finding Programs To Watch Quick Tour of the Menus Quick Tour of the MenusChapter Quick Tour of the Menus Chapter About Satellite Television Satellite Signal QualityAbout Satellite Television Rain and Snow FadeSolar Interference Receiver Front Panel Power Button Cancel ButtonMode Lights System Info ButtonYPbPr Component Connectors DVI-HDTV/DISH DVI ConnectorReceiver Back Panel Connections Receiver Back Panel ConnectionsPhono RCA Audio and Video Outputs UHF Remote Control AntennaRCA Audio and Video Input Audio Digital OutputTelephone Jack Remote ControlRemote Control On Screen Low Remote Battery Warning Remote Control BatteriesRemote Control Settings Remote Control SettingsChecking the Remote Control Address Change the AddressAttach a UHF Remote Control Antenna UHF Remote Control AntennaAdd a UHF Attenuator UHF Remote Control AntennaYPbPr Connections Installing the ReceiverConnecting Your Receiver to an Hdtv or HD Monitor Installing the Receiver in an Existing Dish Antenna System Installing the ReceiverConnection Diagram Example Chapter Setting the Hdtv Resolution Connecting Your Receiver to a Phone Line Initial Set Up for Off-Air Broadcasts or Cable Initial Set Up for Off-Air Broadcasts or CableHow to Add Local Off-Air Digital Channels How to Add Local Off-Air Analog Channels Chapter Transmit Channel Numbers About Off-Air TV Broadcasts Chapter SAT Mode Button Using the Remote ControlPower Buttons Volume ButtonGuide Button Up And Page Down ButtonsUp/Down/Left/Right Arrow Buttons Recall ButtonView TV Button Using the Remote ControlRecord Button Number Pad ButtonsFormat/Star Button Recover ButtonDish home Button Changing Channels Using the MenusLists of Choices in the Menus Selecting a Menu OptionHighlighting a Choice in a Menu List Selecting a Choice in a Menu ListCanceling a Procedure Using Text FieldsUsing the Virtual Keyboard Using the Number PadUsing the Program Guide Selecting a Program in the Program Guide Using the Program GuideOpening the Program Guide Using the Browse Banner Using the Program BannerUsing the Browse Banner Themes Using Themes and SearchOrdering Pay-Per-View Programs Search Using Themes and SearchUsing Favorites Lists Using dish home Interactive TV ApplicationsMaking a Favorites List Active Using Favorites ListsCreating or Changing a Favorites List Changing the Name of a Favorites List Using TimersEvent Timer Types Before an Event Timer Operates Using TimersEvent Timer Frequencies Setting Up a Manual Event Timer Setting Up an Automatic Event TimerQuick Record Editing an Event Timer Overlapping Event TimersMaximum Number of Event Timers Deleting an Event Timer Special Consideration When Using Event Timers Setting Up the Receiver to Control a VCREvent Timer Performance when the Receiver is Off Setting Up the Receiver and VCR to Use a VCR Event TimerSetting Up the Receiver to Control a VCR How to Set Locks a Two Step Process Using LocksWhen You Have Locked the Receiver Locking and Unlocking the ReceiverCreating or Changing Ratings Locks Using LocksCreating or Changing Channel Locks Locking or Unlocking the Front Panel Buttons Hiding and Showing Adult Channels Changing the Receiver PasswordUnlocking or Locking Pay-Per-View Programs Caller ID Screens Using Caller IDUsing Caller ID To Turn the Caller ID On and Off Advanced Features Advanced FeaturesSetting Up Digital Audio Closed CaptioningScreen Positioning Screen AdjustmentsHD Display Display Options for Local Channels Display Options for Local ChannelsChanging Program Languages Limited Mode Remote Control ModesControl Other Devices with the Remote Combination DevicesControl Other Devices with the Remote Set Up the Remote ControlScan for Device Codes Check the Device Codes Up/Down Arrow Buttons Control a TV or a Second TV TV Mode ButtonInput Button VCR/DVD Buttons Control a VCR or a DVD Player VCR Mode ButtonNumber Buttons Control a Tuner or Amplifier AUX Mode Button Set the Remote to Control the Device Volume Switching Between TV and Device Volume ControlRemote Teaching Sequence Set the Remote Back to Control the TV VolumeTeaching Another Remote Resetting the Receiver to Factory Defaults Resetting the Receiver to Factory DefaultsDiagnostics Troubleshooting ToolsResetting Your Receiver Point Dish and Check Switch Troubleshooting ToolsQAM Installations Reference Troubleshooting TablesOn-Screen Messages ReferenceTroubleshooting Tables 078, 079 Dish Pro Twin LnbfHearing a Program Using the Remote ControlWatching a Program Using the MenusUsing the Program Guide or the Browse Banner Changing Channels Using LocksUsing Favorite Lists Buying a Pay-Per-View Program Using the Telephone for Voice/Data/FAXUsing Event Timers Troubleshooting TablesTV Codes Device CodesDevice Codes Press 1 before entering the VCR code VCR CodesTuner/Amplifier Codes TV/VCR ComboDVD Player Codes TV/DVD Combo Codes DVD/VCR ComboWhat the Warranty Does Not Cover Limited WarrantyWhat the Warranty Covers If You Need Assistance Legal LimitationsPost Receipt Exchange Program Accessory WarrantyAdvance Exchange Program Residential Customer Agreement Dish Network ServiceResidential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Telephone Communication Staying LegalFCC Compliance Radio Interference FCC ComplianceAppendix Index Page 138410