Dish Network 138410, Solo 811 quick start Residential Customer Agreement

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Residential Customer Agreement

D. Ordering Pay Per View. You may order DISH Network pay-per-view Services by using your on-screen Program Guide and remote control unit to select the movies and other events we offer. To order DISH Network pay-per-view Services, your DISH Network DBS digital receiver must be connected to a telephone outlet. You may also order DISH Network special events and pay-per-view Services over the telephone by calling the Customer Service Center or by using our automated system through the following toll-free number:

1-877-DISH-PPV (347-4778) for ordering movies

A small fee will apply for use of the automated system (Pay-Per-View Automated

Fee) or the Customer Service Center (Pay-Per-View Fee).

E. Private Viewing. DISH Network provides Services to you for your private home viewing, use and enjoyment. You agree that the Services provided will not be viewed outside of your private residence. You are permitted to exhibit the Services solely in your private residence and not in any other areas. The Services may not be rebroadcast, transmitted, recorded or performed, nor may admission be charged for listening to or viewing any Services provided by us. If we later determine that you utilized your DISH Network Equipment (including any additional DISH Network receivers) or sold, leased or otherwise gave possession of the same to a third party who you knew or reasonably should have known intended to use it to permit the viewing of the Services in a commercial establishment or any other area open to the public, we may terminate the Services and in addition to all other applicable fees, you agree to pay us the difference between the price actually paid for the Services and the full commercial rate for such Services, regardless of whether we have or had the commercial rights to such Services. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.

F. Additional Receivers. DISH Network will allow you to place up to five additional receivers on your account. Each additional receiver would be authorized to receive the same Services as your initial receiver. DISH Network will charge you a reduced monthly fee (Additional Receiver Authorization Fee) for each additional receiver added to your account. This option is only available if your initial DISH Network receiver and all additional receiver(s) are located at the same residence and are continuously connected to the same telephone line. If you desire to receive Services at two different locations, you must open a separate account for each location. You agree that you will not directly or indirectly use a single account for the purpose of authorizing Services for multiple DISH Network receivers that are not all located in the same residence and connected to the same phone line. If we later determine that you did, we may terminate your Services and, in addition to all other applicable fees, you agree to pay us the difference between the amounts actually received by us and the full retail price for the Services authorized for each DISH Network DBS receiver on the account, whether owned by you or not. The payment of that amount and/or the termination of Services shall not prejudice our ability to exercise any other rights and remedies we may have under this Agreement, at law, in equity, or otherwise.

G. Changes in Services offered. DISH Network reserves the right to change the Services that we offer, and our prices or fees related to such Services at any time. If the change affects you, we will provide you notice of the change and its effective date. The notice may be provided on your billing statement or by other communication permitted under Section 9B. In the event of a change in the contents of any programming, programming packages or other Services, you understand and agree that we have no obligation to replace or supplement the programming, programming packages or other Services previously offered that have been deleted, rearranged or otherwise changed. You further understand and agree you will not be entitled to any refund because of a change in the contents of any programming, programming packages, or other Services previously offered.

H. Multi-Month Subscriptions.For multi-month subscriptions, you may downgrade the Services only at the time of renewal. You may not downgrade the Services during the term of the multi-month subscription.

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Contents Contents Contents Safety Instructions Safety Welcome to Dish NetworkTM OverviewTips Getting the Most of Your HD Satellite Receiver If You Need More AssistanceConventions Used in This Guide Quick Start Guide Ordering Your ProgrammingQuick Start Guide Finding Programs To Watch Quick Tour of the Menus Quick Tour of the MenusChapter Quick Tour of the Menus Chapter Rain and Snow Fade Satellite Signal QualityAbout Satellite Television About Satellite TelevisionSolar Interference Receiver Front Panel System Info Button Cancel ButtonPower Button Mode LightsReceiver Back Panel Connections DVI-HDTV/DISH DVI ConnectorYPbPr Component Connectors Receiver Back Panel ConnectionsAudio Digital Output UHF Remote Control AntennaPhono RCA Audio and Video Outputs RCA Audio and Video InputRemote Control Remote ControlTelephone Jack On Screen Low Remote Battery Warning Remote Control BatteriesChange the Address Remote Control SettingsRemote Control Settings Checking the Remote Control AddressAttach a UHF Remote Control Antenna UHF Remote Control AntennaAdd a UHF Attenuator UHF Remote Control AntennaInstalling the Receiver Connecting Your Receiver to an Hdtv or HD MonitorYPbPr Connections Installing the Receiver Connection Diagram ExampleInstalling the Receiver in an Existing Dish Antenna System Chapter Setting the Hdtv Resolution Connecting Your Receiver to a Phone Line Initial Set Up for Off-Air Broadcasts or Cable Initial Set Up for Off-Air Broadcasts or CableHow to Add Local Off-Air Digital Channels How to Add Local Off-Air Analog Channels Chapter Transmit Channel Numbers About Off-Air TV Broadcasts Chapter Volume Button Using the Remote ControlSAT Mode Button Power ButtonsRecall Button Up And Page Down ButtonsGuide Button Up/Down/Left/Right Arrow ButtonsNumber Pad Buttons Using the Remote ControlView TV Button Record ButtonRecover Button Dish home ButtonFormat/Star Button Changing Channels Using the MenusSelecting a Choice in a Menu List Selecting a Menu OptionLists of Choices in the Menus Highlighting a Choice in a Menu ListUsing the Number Pad Using Text FieldsCanceling a Procedure Using the Virtual KeyboardUsing the Program Guide Using the Program Guide Opening the Program GuideSelecting a Program in the Program Guide Using the Browse Banner Using the Program BannerUsing the Browse Banner Using Themes and Search Ordering Pay-Per-View ProgramsThemes Search Using Themes and SearchUsing Favorites Lists Using dish home Interactive TV ApplicationsUsing Favorites Lists Creating or Changing a Favorites ListMaking a Favorites List Active Using Timers Event Timer TypesChanging the Name of a Favorites List Using Timers Event Timer FrequenciesBefore an Event Timer Operates Setting Up a Manual Event Timer Setting Up an Automatic Event TimerQuick Record Overlapping Event Timers Maximum Number of Event TimersEditing an Event Timer Deleting an Event Timer Setting Up the Receiver and VCR to Use a VCR Event Timer Setting Up the Receiver to Control a VCRSpecial Consideration When Using Event Timers Event Timer Performance when the Receiver is OffSetting Up the Receiver to Control a VCR Locking and Unlocking the Receiver Using LocksHow to Set Locks a Two Step Process When You Have Locked the ReceiverCreating or Changing Ratings Locks Using LocksCreating or Changing Channel Locks Locking or Unlocking the Front Panel Buttons Changing the Receiver Password Unlocking or Locking Pay-Per-View ProgramsHiding and Showing Adult Channels Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID On and Off Closed Captioning Advanced FeaturesAdvanced Features Setting Up Digital AudioScreen Adjustments HD DisplayScreen Positioning Display Options for Local Channels Changing Program LanguagesDisplay Options for Local Channels Combination Devices Remote Control ModesLimited Mode Control Other Devices with the RemoteControl Other Devices with the Remote Set Up the Remote ControlScan for Device Codes Check the Device Codes Control a TV or a Second TV TV Mode Button Input ButtonUp/Down Arrow Buttons Control a VCR or a DVD Player VCR Mode Button Number ButtonsVCR/DVD Buttons Control a Tuner or Amplifier AUX Mode Button Set the Remote to Control the Device Volume Switching Between TV and Device Volume ControlSet the Remote Back to Control the TV Volume Teaching Another RemoteRemote Teaching Sequence Resetting the Receiver to Factory Defaults Resetting the Receiver to Factory DefaultsTroubleshooting Tools Resetting Your ReceiverDiagnostics Point Dish and Check Switch Troubleshooting ToolsQAM Installations Reference Troubleshooting TablesOn-Screen Messages ReferenceTroubleshooting Tables 078, 079 Dish Pro Twin LnbfHearing a Program Using the Remote ControlUsing the Menus Using the Program Guide or the Browse BannerWatching a Program Using Locks Using Favorite ListsChanging Channels Buying a Pay-Per-View Program Using the Telephone for Voice/Data/FAXUsing Event Timers Troubleshooting TablesTV Codes Device CodesDevice Codes Press 1 before entering the VCR code VCR CodesTV/VCR Combo DVD Player CodesTuner/Amplifier Codes TV/DVD Combo Codes DVD/VCR ComboLimited Warranty What the Warranty CoversWhat the Warranty Does Not Cover If You Need Assistance Legal LimitationsAccessory Warranty Advance Exchange ProgramPost Receipt Exchange Program Residential Customer Agreement Dish Network ServiceResidential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Staying Legal FCC ComplianceTelephone Communication Radio Interference FCC ComplianceAppendix Index Page 138410