Dish Network 138410, Solo 811 quick start Reference, Troubleshooting Tables

Page 81

Chapter 4

Reference

Troubleshooting Tables

Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one. To solve a particular problem, do the following:

1.Review the section in this Guide that relates to the problem.

2.If you cannot find a solution, then find the section in the following tables that relates to the problem.

Read the What’s Happening column until you find the problem.

Read the information in the Possible Reason column.

Try each of the suggested solutions in the What to Do column.

3.For more information, call the Customer Service Center at 1-800-333-DISH (3474), or see www.dishnetwork.com.

Note: Before calling the Customer Service Center, have ready the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number. Display the Important System Information menu to find these numbers (See Ordering your Programming). Also, write down any error messages that the receiver displays on the television screen.

Page 77

Image 81
Contents Contents Contents Safety Instructions Safety Welcome to Dish NetworkTM OverviewTips Getting the Most of Your HD Satellite Receiver If You Need More AssistanceConventions Used in This Guide Quick Start Guide Ordering Your ProgrammingQuick Start Guide Finding Programs To Watch Quick Tour of the Menus Quick Tour of the MenusChapter Quick Tour of the Menus Chapter About Satellite Television Satellite Signal QualityAbout Satellite Television Rain and Snow FadeSolar Interference Receiver Front Panel Power Button Cancel ButtonMode Lights System Info ButtonYPbPr Component Connectors DVI-HDTV/DISH DVI ConnectorReceiver Back Panel Connections Receiver Back Panel ConnectionsPhono RCA Audio and Video Outputs UHF Remote Control AntennaRCA Audio and Video Input Audio Digital OutputRemote Control Remote ControlTelephone Jack On Screen Low Remote Battery Warning Remote Control BatteriesRemote Control Settings Remote Control SettingsChecking the Remote Control Address Change the AddressAttach a UHF Remote Control Antenna UHF Remote Control AntennaAdd a UHF Attenuator UHF Remote Control AntennaInstalling the Receiver Connecting Your Receiver to an Hdtv or HD MonitorYPbPr Connections Installing the Receiver Connection Diagram ExampleInstalling the Receiver in an Existing Dish Antenna System Chapter Setting the Hdtv Resolution Connecting Your Receiver to a Phone Line Initial Set Up for Off-Air Broadcasts or Cable Initial Set Up for Off-Air Broadcasts or CableHow to Add Local Off-Air Digital Channels How to Add Local Off-Air Analog Channels Chapter Transmit Channel Numbers About Off-Air TV Broadcasts Chapter SAT Mode Button Using the Remote ControlPower Buttons Volume ButtonGuide Button Up And Page Down ButtonsUp/Down/Left/Right Arrow Buttons Recall ButtonView TV Button Using the Remote ControlRecord Button Number Pad ButtonsRecover Button Dish home ButtonFormat/Star Button Changing Channels Using the MenusLists of Choices in the Menus Selecting a Menu OptionHighlighting a Choice in a Menu List Selecting a Choice in a Menu ListCanceling a Procedure Using Text FieldsUsing the Virtual Keyboard Using the Number PadUsing the Program Guide Using the Program Guide Opening the Program GuideSelecting a Program in the Program Guide Using the Browse Banner Using the Program BannerUsing the Browse Banner Using Themes and Search Ordering Pay-Per-View ProgramsThemes Search Using Themes and SearchUsing Favorites Lists Using dish home Interactive TV ApplicationsUsing Favorites Lists Creating or Changing a Favorites ListMaking a Favorites List Active Using Timers Event Timer TypesChanging the Name of a Favorites List Using Timers Event Timer FrequenciesBefore an Event Timer Operates Setting Up a Manual Event Timer Setting Up an Automatic Event TimerQuick Record Overlapping Event Timers Maximum Number of Event TimersEditing an Event Timer Deleting an Event Timer Special Consideration When Using Event Timers Setting Up the Receiver to Control a VCREvent Timer Performance when the Receiver is Off Setting Up the Receiver and VCR to Use a VCR Event TimerSetting Up the Receiver to Control a VCR How to Set Locks a Two Step Process Using LocksWhen You Have Locked the Receiver Locking and Unlocking the ReceiverCreating or Changing Ratings Locks Using LocksCreating or Changing Channel Locks Locking or Unlocking the Front Panel Buttons Changing the Receiver Password Unlocking or Locking Pay-Per-View ProgramsHiding and Showing Adult Channels Using Caller ID Using Caller IDCaller ID Screens To Turn the Caller ID On and Off Advanced Features Advanced FeaturesSetting Up Digital Audio Closed CaptioningScreen Adjustments HD DisplayScreen Positioning Display Options for Local Channels Changing Program LanguagesDisplay Options for Local Channels Limited Mode Remote Control ModesControl Other Devices with the Remote Combination DevicesControl Other Devices with the Remote Set Up the Remote ControlScan for Device Codes Check the Device Codes Control a TV or a Second TV TV Mode Button Input ButtonUp/Down Arrow Buttons Control a VCR or a DVD Player VCR Mode Button Number ButtonsVCR/DVD Buttons Control a Tuner or Amplifier AUX Mode Button Set the Remote to Control the Device Volume Switching Between TV and Device Volume ControlSet the Remote Back to Control the TV Volume Teaching Another RemoteRemote Teaching Sequence Resetting the Receiver to Factory Defaults Resetting the Receiver to Factory DefaultsTroubleshooting Tools Resetting Your ReceiverDiagnostics Point Dish and Check Switch Troubleshooting ToolsQAM Installations Reference Troubleshooting TablesOn-Screen Messages ReferenceTroubleshooting Tables 078, 079 Dish Pro Twin LnbfHearing a Program Using the Remote ControlUsing the Menus Using the Program Guide or the Browse BannerWatching a Program Using Locks Using Favorite ListsChanging Channels Buying a Pay-Per-View Program Using the Telephone for Voice/Data/FAXUsing Event Timers Troubleshooting TablesTV Codes Device CodesDevice Codes Press 1 before entering the VCR code VCR CodesTV/VCR Combo DVD Player CodesTuner/Amplifier Codes TV/DVD Combo Codes DVD/VCR ComboLimited Warranty What the Warranty CoversWhat the Warranty Does Not Cover If You Need Assistance Legal LimitationsAccessory Warranty Advance Exchange ProgramPost Receipt Exchange Program Residential Customer Agreement Dish Network ServiceResidential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Staying Legal FCC ComplianceTelephone Communication Radio Interference FCC ComplianceAppendix Index Page 138410