Dish Network Solo 811, 138410 quick start Reference, On-Screen Messages

Chapter 5

Reference

On-Screen Messages

This table describes some on-screen messages in the order of their message numbers. Find the message number in the upper right corner of the message displayed on your TV screen, and then find the matching number in this table.

Message Number	Possible Reason	What to Do
	There may be a problem with the	Check the coaxial cables and their connections to and from the
001	multi-dish switch.	multi-dish switch. Make sure that all required cables are in place,
		and check that all cable connections are tight and dry (for outdoor
		cables).
		If this does not work, call the Customer Service Center for help.
	Heavy rain, snow, or cloud cover	Note the local weather conditions. Remove any snow or other
	may be interfering with transmission	debris which may have collected on the satellite dish.
	of the satellite signal, or there may	Make sure that the satellite dish has a clear line of sight to the
002	be other interference.	satellite. Check whether branches or leaves have grown into the line
		of sight.
		Make sure that the satellite dish is aimed at the satellite. Check the
		strength of the signal using the Point Dish/Signal menu. Consult
		your installer to re-aim the dish, if necessary, to obtain the strongest
		possible signal.
	The wrong type of coaxial cable may	Make sure the system uses RG6 coaxial cable; if not, call your
	be used in the system, or the cable	dealer or installer.
	run length may be too long. Or, there	Check the dish-to-receiver cable run length; if it is over 200 feet on
	may be a problem with the multi-	your DISH Pro system, (100 feet with a Legacy system) call your
003, 004	dish switch.	dealer or installer.
		Check the coaxial cables and their connections to and from the
		multi-dish switch. Make sure that all required cables are in place,
		and check that all cable connections are tight and dry (for outdoor
		cables).
		If this does not work, do the Check Switch test.
	The receiver may not yet have been	If you have authorized the receiver, wait a few minutes to see if the
	electronically linked with the Smart	message is removed. Make sure that all required cables are in place,
	Card, via the satellite signal. The	and check that all cable connections are tight and dry (for outdoor
	satellite dish may have moved so	cables).
005	that it is no longer picking up the	Make sure that the satellite dish has a clear line of sight to the
	satellite signal. The cable	satellite. Check whether branches or leaves have grown into the line
	connections may have loosened or	of sight.
	have moisture inside. There may be	Check that the Signal Strength bar in the Point Dish/Signal
	an interruption of the satellite signal.	menu is green and displays the word Locked. If not, contact your
		installer to re-aim the satellite dish. If you have not authorized the
		receiver, call the Customer Service Center for help.
	The receiver may not be connected	You must connect the receiver to an active telephone connection at
006	to an active telephone line.	all times. If you install two or more receivers, you must connect
	The Smart Card credit limit may	each receiver to an active telephone connection at all times.
	have been suspended.	Review your Pay-Per-View purchases to check the Smart Card
		credit limit.
008	Phone signal not working correctly.	If connected with DSL phone line, install a DSL filter between the
		receiver and the telephone wall jack. You can obtain the filter from
		your DSL provider.
	Viewers in specific areas are	Remember that the program providers specify which programs
	prohibited from watching certain	are “blacked out” for which viewers, not DISH Network.
	programs.
011, 012	For example, viewers who live close
	to a particular football stadium may
	be prohibited from watching football
	games that are played in that
	stadium.
013, 014	You may have tried to tune to a	You must buy a channel before you can tune to a program on that
	program on a channel which you	channel. Call the Customer Service Center to buy the channel, or if
	have not bought.	you believe this message was displayed by mistake.

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