Dish Network 138410, Solo 811 quick start Troubleshooting Tables

Page 83

 

 

 

Troubleshooting Tables

 

 

 

 

 

 

 

 

You may have just plugged in the

Wait a few minutes to see if the message is removed. Make sure that

 

 

 

 

receiver, and it is acquiring the

all required cables are in place, and check that all cable connections

 

 

 

 

satellite signal. Or, the receiver may

are tight and dry (for outdoor cables).

 

 

 

015

have temporarily lost the signal.

Make sure that the satellite dish has a clear line of sight to the

 

 

 

 

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

 

of sight.

 

 

 

 

 

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

 

 

The receiver may not be connected

You must connect the receiver to an active telephone connection at

 

 

 

 

to an active telephone line.

all times. If you install two or more receivers, you must connect

 

 

 

018

The Smart Card credit limit may

each receiver to an active telephone connection at all times.

 

 

 

have been exceeded.

Review your Pay-Per-View purchases to check the Smart Card

 

 

 

 

 

credit limit.

 

 

 

 

 

Call the Customer Service Center for help checking the credit limit,

 

 

 

 

 

and/or to get authorization to make a purchase.

 

 

 

 

 

 

 

 

 

 

The receiver may not yet have been

If you have authorized the receiver, wait a few minutes to see if the

 

 

 

 

electronically linked with the Smart

message is removed. Make sure that all required cables are in place,

 

 

 

 

Card, via the satellite signal. The

and check that all cable connections are tight and dry (for outdoor

 

 

 

 

satellite dish may have moved so

cables).

 

 

 

022

that it is no longer picking up the

Make sure that the satellite dish has a clear line of sight to the

 

 

 

satellite signal. The cable

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

connections may have loosened or

of sight.

 

 

 

 

have moisture inside. There may be

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

an interruption of the satellite signal.

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish. If you have not authorized the

 

 

 

 

 

receiver, call the Customer Service Center for help.

 

 

 

 

 

 

 

 

 

 

The receiver may have temporarily

Wait a few minutes to see if the message is removed. Make sure that

 

 

 

 

lost the satellite signal.

all required cables are in place, and check that all cable connections

 

 

 

 

 

are tight and dry (for outdoor cables).

 

 

 

026

 

Make sure that the satellite dish has a clear line of sight to the

 

 

 

 

satellite. Check whether branches or leaves have grown into the line

 

 

 

 

 

of sight.

 

 

 

 

 

Check that the Signal Strength bar in the Point Dish/Signal

 

 

 

 

 

menu is green and displays the word Locked. If not, contact your

 

 

 

 

 

installer to re-aim the satellite dish.

 

 

 

 

 

 

 

 

 

 

The receiver may need to get new

Turn the receiver off. Doing this allows the receiver to “download”

 

 

 

028

software before you can use it to

new software via the satellite signal. The download may take

 

 

 

order Pay-Per-View programs.

several minutes; do not disturb or unplug the receiver during this

 

 

 

 

 

time. When the download is done, you will be able to use it to order

 

 

 

 

 

Pay-Per-View programs.

 

 

 

 

 

 

 

 

 

059

You may have tried to close an

If your setup includes a multi-dish switch, you must do

 

 

 

installation menu without having

the Check Switch test.

 

 

 

 

done the Check Switch test.

 

 

 

 

 

 

 

 

 

 

 

You may have aimed the satellite

Make sure that you have selected the option for the right satellite on

 

 

 

060

dish at one satellite, but selected the

the Point Dish/Signal menu.

 

 

 

option for another satellite on the

Make sure that the cable(s) for the satellite you have selected are

 

 

 

 

Point Dish/Signal menu.

connected to the LNBF that receives signals from that satellite.

 

 

 

 

 

Re-aim the satellite dish at the right satellite.

 

 

 

 

 

 

 

 

 

 

You may have interrupted the

It is very important for the receiver to get the latest operating

 

 

 

061

transmission (a “download”) of the

software, so let the receiver do so. The “download” may take

 

 

 

latest operating software via the

several minutes. Do not disturb or unplug the receiver during this

 

 

 

 

satellite signal.

time.

 

 

 

 

 

 

 

 

 

 

The receiver gives you three chances

Wait a few minutes and then try again to enter the password.

 

 

 

074

to enter the correct password. If you

Note: The “time out” feature is designed to prevent someone from

 

 

 

fail to do so, the receiver “times out”

trying password after password until he or she happens to guess the

 

 

 

 

and will not allow you to try again

right one and so gains unauthorized access to the receiver.

 

 

 

 

for several minutes.

 

 

 

 

 

 

 

 

 

Page 79

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Contents Contents Contents Safety Instructions Safety Tips Welcome to Dish NetworkTMOverview Conventions Used in This Guide Getting the Most of Your HD Satellite ReceiverIf You Need More Assistance Quick Start Guide Quick Start GuideOrdering Your Programming Finding Programs To Watch Quick Tour of the Menus Quick Tour of the MenusChapter Quick Tour of the Menus Chapter Rain and Snow Fade Satellite Signal QualityAbout Satellite Television About Satellite TelevisionSolar Interference Receiver Front Panel System Info Button Cancel ButtonPower Button Mode LightsReceiver Back Panel Connections DVI-HDTV/DISH DVI ConnectorYPbPr Component Connectors Receiver Back Panel ConnectionsAudio Digital Output UHF Remote Control AntennaPhono RCA Audio and Video Outputs RCA Audio and Video InputTelephone Jack Remote ControlRemote Control On Screen Low Remote Battery Warning Remote Control BatteriesChange the Address Remote Control SettingsRemote Control Settings Checking the Remote Control AddressAttach a UHF Remote Control Antenna UHF Remote Control AntennaAdd a UHF Attenuator UHF Remote Control AntennaYPbPr Connections Installing the ReceiverConnecting Your Receiver to an Hdtv or HD Monitor Installing the Receiver in an Existing Dish Antenna System Installing the ReceiverConnection Diagram Example Chapter Setting the Hdtv Resolution Connecting Your Receiver to a Phone Line Initial Set Up for Off-Air Broadcasts or Cable Initial Set Up for Off-Air Broadcasts or CableHow to Add Local Off-Air Digital Channels How to Add Local Off-Air Analog Channels Chapter Transmit Channel Numbers About Off-Air TV Broadcasts Chapter Volume Button Using the Remote ControlSAT Mode Button Power ButtonsRecall Button Up And Page Down ButtonsGuide Button Up/Down/Left/Right Arrow ButtonsNumber Pad Buttons Using the Remote ControlView TV Button Record ButtonFormat/Star Button Recover ButtonDish home Button Changing Channels Using the MenusSelecting a Choice in a Menu List Selecting a Menu OptionLists of Choices in the Menus Highlighting a Choice in a Menu ListUsing the Number Pad Using Text FieldsCanceling a Procedure Using the Virtual KeyboardUsing the Program Guide Selecting a Program in the Program Guide Using the Program GuideOpening the Program Guide Using the Browse Banner Using the Program BannerUsing the Browse Banner Themes Using Themes and SearchOrdering Pay-Per-View Programs Search Using Themes and SearchUsing Favorites Lists Using dish home Interactive TV ApplicationsMaking a Favorites List Active Using Favorites ListsCreating or Changing a Favorites List Changing the Name of a Favorites List Using TimersEvent Timer Types Before an Event Timer Operates Using TimersEvent Timer Frequencies Setting Up a Manual Event Timer Setting Up an Automatic Event TimerQuick Record Editing an Event Timer Overlapping Event TimersMaximum Number of Event Timers Deleting an Event Timer Setting Up the Receiver and VCR to Use a VCR Event Timer Setting Up the Receiver to Control a VCRSpecial Consideration When Using Event Timers Event Timer Performance when the Receiver is OffSetting Up the Receiver to Control a VCR Locking and Unlocking the Receiver Using LocksHow to Set Locks a Two Step Process When You Have Locked the ReceiverCreating or Changing Ratings Locks Using LocksCreating or Changing Channel Locks Locking or Unlocking the Front Panel Buttons Hiding and Showing Adult Channels Changing the Receiver PasswordUnlocking or Locking Pay-Per-View Programs Caller ID Screens Using Caller IDUsing Caller ID To Turn the Caller ID On and Off Closed Captioning Advanced FeaturesAdvanced Features Setting Up Digital AudioScreen Positioning Screen AdjustmentsHD Display Display Options for Local Channels Display Options for Local ChannelsChanging Program Languages Combination Devices Remote Control ModesLimited Mode Control Other Devices with the RemoteControl Other Devices with the Remote Set Up the Remote ControlScan for Device Codes Check the Device Codes Up/Down Arrow Buttons Control a TV or a Second TV TV Mode ButtonInput Button VCR/DVD Buttons Control a VCR or a DVD Player VCR Mode ButtonNumber Buttons Control a Tuner or Amplifier AUX Mode Button Set the Remote to Control the Device Volume Switching Between TV and Device Volume ControlRemote Teaching Sequence Set the Remote Back to Control the TV VolumeTeaching Another Remote Resetting the Receiver to Factory Defaults Resetting the Receiver to Factory DefaultsDiagnostics Troubleshooting ToolsResetting Your Receiver Point Dish and Check Switch Troubleshooting ToolsQAM Installations Reference Troubleshooting TablesOn-Screen Messages ReferenceTroubleshooting Tables 078, 079 Dish Pro Twin LnbfHearing a Program Using the Remote ControlWatching a Program Using the MenusUsing the Program Guide or the Browse Banner Changing Channels Using LocksUsing Favorite Lists Buying a Pay-Per-View Program Using the Telephone for Voice/Data/FAXUsing Event Timers Troubleshooting TablesTV Codes Device CodesDevice Codes Press 1 before entering the VCR code VCR CodesTuner/Amplifier Codes TV/VCR ComboDVD Player Codes TV/DVD Combo Codes DVD/VCR ComboWhat the Warranty Does Not Cover Limited WarrantyWhat the Warranty Covers If You Need Assistance Legal LimitationsPost Receipt Exchange Program Accessory WarrantyAdvance Exchange Program Residential Customer Agreement Dish Network ServiceResidential Customer Agreement Billing Policies and Payments for Services Cancellation of Service Leased Equipment Limitation of OUR Liability Telephone Communication Staying LegalFCC Compliance Radio Interference FCC ComplianceAppendix Index Page 138410