Legal Limitations, If You Need Assistance

Appendix

Legal Limitations

REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE

REMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED

WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR

CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF, OR INABILITY

TO USE, THIS SYSTEM. UNDER NO CIRCUMSTANCES SHALL ECHOSTAR’S

LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED

WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF

THIS WARRANTY. ECHOSTAR RESERVES THE RIGHT TO REFUSE TO HONOR

THIS WARRANTY IF ECHOSTAR DETERMINES ANY OF THE ABOVE

EXCEPTIONS TO HAVE CAUSED THIS SYSTEM NOT TO HAVE PERFORMED

PROPERLY. THIS WARRANTY SHALL BE VOID IF ANY FACTORY-APPLIED

IDENTIFICATION MARK, INCLUDING BUT NOT LIMITED TO SERIAL OR

CONDITIONAL ACCESS NUMBERS, HAS BEEN ALTERED OR REMOVED. THIS

WARRANTY SHALL ALSO BE VOID IF THE RECEIVER HAS BEEN OPENED BY

AN UNAUTHORIZED PERSON.

If You Need Assistance

1.Call the Customer Service Center at 1-800-333-3474. Have the date of purchase and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the Important System Information menu to find these numbers.

2.A Customer Service Representative will assist you.

3.If the Representative determines you should return any equipment, you will be directed to call a Return Authorization representative. Before shipping any equipment, you must talk to a Return Authorization representative and must obtain a Return Authorization (RA) number.

4.You will be given the appropriate address for which to return your equipment. Whether under warranty or not, you will be responsible for the cost of shipping back the defective equipment. For faster service, see the Advance Exchange Program below.

5.Returned equipment must be packaged properly, using either the original shipping materials or the packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the instructions given to you by the Customer Service Representative.

6.Write the RA number in large, clearly visible characters on the outside of the shipping box that you use to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.

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