Zebra Technologies P1071336-002 manual Incorrect. Check that the printer’s date and time rtc.date

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40

Troubleshooting

SSL/TLS Certificate Errors

Error

Cause / Solution

 

 

"SSL certificate problem:

This error indicates that the remote server’s certificate was

certificate is not yet valid"

incorrectly issued or that the printer’s date and/or time are

 

incorrect. Check that the printer’s date and time (rtc.date and

 

rtc.time) are set correctly and that the certificate’s start and

 

expiration date are valid.

 

Note • For printers that do not have a battery to store the

 

Real Time Clock (RTC) value, the date will be restored

 

to the default value upon a power cycle. The default

 

value depends upon how the rtc.date SGD is managed.

 

If it has never been set then it will default to the

 

firmware build date (the value in appl.date).

 

Otherwise, the value in rtc.date will default to the

 

value that it was last set to. This does not mean the value

 

of the rtc.date when it was power cycled. It means that

 

when a user sets rtc.date that becomes the new default

 

value.

 

If the printer has a battery then the rtc.date is never

 

default and continues to track the date as expected.

 

 

"subjectAltName does not match

Part of the certificate validation process involves making sure

1.2.3.4"

that the remote server is who it claims to be. A certificate can be

 

created to validate against several aliases/DNS names. Typically

"SSL certificate subject name

the certificate will not contain the IP address of the server as IP

'examplecorpinc.com' does not match

addresses are subject to change. When specifying the remote

target host name '1.2.3.4'"

server’s URL via weblink.ip.conn1.location be sure to

 

 

specify one of the DNS aliases listed in the certificate. The valid

 

names will be listed either under the Common Name (CN) field

 

and/or the subjectAltName (SAN or Subject Alternate Name)

 

field within the certificate. For example, the certificate may

 

have the CN set to 'examplecorpinc' and the SAN set to

 

'examplecorpinc.com' or 'alias.for.examplecorpinc.com'.

 

Any of the CN or SAN names can be used, but, as the IP address

 

is not listed in the CN or SAN it cannot. It is not recommended

 

that the IP address be part of the SAN if a DNS name is

 

available to avoid connection issues that may arise due to subnet

 

change or DHCP lease expirations, etc.

 

 

"Unknown SSL protocol error in

When this message is seen it means that the remote server’s

connection to ...”

SSL/TLS configuration is incorrect. Refer to Troubleshooting

 

on page 42 to ensure the server and printer are both configured

 

correctly.

 

 

I do not see any of these errors, but the

Refer to Troubleshooting on page 42 to ensure the server and

printer still does not connect.

printer are both configured correctly.

 

 

P1071336-002

1/20/15

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Contents Soti Page 20/15 P1071336-002 P1071336-002 20/15 Contents WebLink Set/Get/Do Commands About This Document Who Should Use This Document How This Document Is OrganizedDocument Conventions Icons UsedAbout This Document Introduction What Soti MobiControl Connector Does OverviewSupported Printers Supported Operating SystemsInstallation Installing in a Windows Operating System Minimum System RequirementsInstallation Steps Install a MobiControl ServerInstallation My Documents\zebracerts\ Click Finish Install Software Installation Mypasserver.com Mypc.company.lan Enter the password selected in on Installation Enable Printer Discovery Test a PrinterInstallation Installation Installation Installation Set Up Printers Discover Your Printers Configuring Printers with WebLink Basic Configuration Configuring WeblinkWhen a Proxy Server is Part of the Network Configuration When Http Authentication is Necessary To remove authentication credentials issue the followingEnable Logging Additional Firewall ConfigurationDifference Between Conn1 and Conn2 Navigating the Log Output Configuring Printers with WebLink Troubleshooting Restarting the Soti MobiControl Connector Installation ErrorsLocating the Soti MobiControl Connector Log File SSL/TLS Certificate Errors Value that it was last set to. This does not mean the valueIncorrect. Check that the printer’s date and time rtc.date Other Typical Errors CommunicationTroubleshooting Http Messages Troubleshooting WebLink Set/Get/Do Commands Introduction to SGD Commands Weblink.enable Weblink.ip.conn12.authentication.add Entries Weblink.ip.conn12.authentication.entries Weblink.ip.conn12.authentication.remove Weblink.ip.conn12.enable Weblink.ip.conn12.location Weblink.ip.conn12.maximumsimultaneous connections This command assigns the URL of the connection proxy Weblink.ip.conn12.proxyHttp//usernamepassword@mydomain.com3128 Http//mydomain.com Default Weblink.ip.conn12.retryintervalWeblink.ip.conn12.test.location WebLink Set/Get/Do Commands Weblink.ip.conn12.test.retryinterval Default failure Weblink.ip.conn12.test.testonWebLink Set/Get/Do Commands This command clears the weblink log entires Weblink.logging.clearWeblink.logging.entries Supported DevicesWeblink.logging.maxentries WebLink Set/Get/Do Commands Weblink.printerresetrequired Weblink.restoredefaults This command defaults the weblink branch settings20/15 P1071336-002 Zebra Technologies Europe Limited