Zebra Technologies P1071336-002 manual Troubleshooting

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Troubleshooting

Troubleshooting

Troubleshooting

Whenever troubleshooting a connection issue, the following questions should be answered to ensure the configuration is correct.

1.Is the printer connected correctly via Wireless or Ethernet?

2.Does the printer have a valid IP address?

3.Can I ping the printer’s IP address from a device on the same network as the printer?

4.Is the remote server URL in weblink.ip.conn1.location correct and does it point to the remote server that is configured for weblink functionality?

5.Can you connect to the location defined in the weblink.ip.conn1.location setting via a browser?

6.Is the remote server I am attempting to connect to outside the corporate firewall?

7.Can the URL specified in weblink.ip.conn1.test.location be accessed?

If this is the case, talk with your administrator about altering restrictions for accessing HTTPS connections.

8.Does the firewall require a username and password to access the remote server?

9.Do I require a proxy server to access the remote server?

10.Is the proxy server port the default (1080) or another port (for example, 3128 for the Linux Squid proxy)?

Note • If using the Linux Proxy Server Squid, and you are having trouble connecting, note that it may be configured to:

a.disallow POST messages

b.only operate in HTTP/1.0 mode 3

c.disallow SSL connections.

Refer to your Linux Squid documentation for complete details.

11.Does the firewall permit HTTPS connections initially or do I need to connect via HTTP first?

12.Is the remote server configured to use SSL v3.0 or TLS 1.0?

TLS1.0 is recommended, but SSL v3.0 is also supported. Versions prior to SSL v3.0 and later than TLS v1.0 are not currently supported.

13.Are the Zebra Certificate Authority Certificates correctly installed on the remote server?

14.Was the server’s certificate issued by Zebra and is it signed by the Zebra Certificate Authority?

15.Has the server’s certificate expired?

16.Is the printer’s date and time within the issue and expired period of the server’s certificate?

P1071336-002

1/20/15

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Contents Soti Page 20/15 P1071336-002 P1071336-002 20/15 Contents WebLink Set/Get/Do Commands About This Document Who Should Use This Document How This Document Is OrganizedDocument Conventions Icons UsedAbout This Document Introduction Supported Printers What Soti MobiControl Connector DoesOverview Supported Operating SystemsInstallation Installing in a Windows Operating System Minimum System RequirementsInstallation Steps Install a MobiControl ServerInstallation My Documents\zebracerts\ Click Finish Install Software Installation Mypasserver.com Mypc.company.lan Enter the password selected in on Installation Enable Printer Discovery Test a PrinterInstallation Installation Installation Installation Set Up Printers Discover Your Printers Configuring Printers with WebLink Configuring Weblink Basic ConfigurationWhen a Proxy Server is Part of the Network Configuration When Http Authentication is Necessary To remove authentication credentials issue the followingAdditional Firewall Configuration Enable LoggingDifference Between Conn1 and Conn2 Navigating the Log Output Configuring Printers with WebLink Troubleshooting Installation Errors Restarting the Soti MobiControl ConnectorLocating the Soti MobiControl Connector Log File SSL/TLS Certificate Errors Value that it was last set to. This does not mean the valueIncorrect. Check that the printer’s date and time rtc.date Other Typical Errors CommunicationTroubleshooting Http Messages Troubleshooting WebLink Set/Get/Do Commands Introduction to SGD Commands Weblink.enable Weblink.ip.conn12.authentication.add Entries Weblink.ip.conn12.authentication.entries Weblink.ip.conn12.authentication.remove Weblink.ip.conn12.enable Weblink.ip.conn12.location Weblink.ip.conn12.maximumsimultaneous connections This command assigns the URL of the connection proxy Weblink.ip.conn12.proxyHttp//usernamepassword@mydomain.com3128 Http//mydomain.com Default Weblink.ip.conn12.retryintervalWeblink.ip.conn12.test.location WebLink Set/Get/Do Commands Weblink.ip.conn12.test.retryinterval Default failure Weblink.ip.conn12.test.testonWebLink Set/Get/Do Commands This command clears the weblink log entires Weblink.logging.clearWeblink.logging.entries Supported DevicesWeblink.logging.maxentries WebLink Set/Get/Do Commands Weblink.printerresetrequired Weblink.restoredefaults This command defaults the weblink branch settings20/15 P1071336-002 Zebra Technologies Europe Limited