Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at
Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.
Table F. Troubleshooting the IP110 Series (1 of 3)
Problem | Possible Cause | Suggested Remedy | |
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No video | PoE power issue | • | Check Cat5 cable connection. |
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| • Verify PoE is enabled. | |
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| • Disconnect the Cat5 cable from the PoE, and then | |
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| reconnect the cable. Check the LED inside the back |
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| box to verify that it is flashing green, indicating the |
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| camera has power. |
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| Power issue (24 VAC) | • | Check the 24 VAC power supply connection. |
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| • Disconnect the network cable, and then reconnect it | |
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| to the camera. Check the LED inside the back box to |
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| verify that it is flashing green, indicating the camera |
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| has power. |
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| Network connectivity | • | Check network cable connections. |
| issues | • | Disconnect the network cable, and then reconnect it |
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| to the camera. Check the LED inside the back box to |
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| verify that it is flashing green. |
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| • Replace network cable with new cable. | |
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| Defective camera | • | Check the camera’s |
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| box to make sure it is connected. |
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| • Use a service connector to check camera operation. | |
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| Connect one end of the service connector to the |
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| service connector input inside the back box. Then |
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| connect the other end of the service connector to a |
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| monitor. |
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| • | Replace camera module with new camera. |
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Image too dark/ | Installation error | • | Make sure the lens cover in not installed. |
black image |
| • | Make sure camera is not located in an environment |
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| with zero light. |
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| • Use a service connector to check camera operation. | |
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| Connect one end of the service connector to the |
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| service connector input inside the back box. Then |
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| connect the other end of the service connector to a |
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| monitor. |
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| • | Replace camera module with new camera. |
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35 |