Sony 970C Series Requirements on, Longer processing times, Updates, Text-only documents, Printer

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3Getting Help When Things Go Wrong

What if...		Check this...

Text or graphics are in the	• Make sure you have selected the correct orientation (portrait or landscape) on the
wrong place.	Features tab. See “Features Tab” on page 8.
	• Make sure the media is correctly oriented in the IN tray.
	• Make sure the paper guides fit snugly against the media.

The printer is really slow.	• Check the amount of RAM and processor speed in your computer (see “System
	Requirements” on page 66).
	• Having less than 100 MB of free space on your computer’s hard drive can mean
	longer processing times.
	• Check the printer driver that you are using. Be sure to regularly check the HP web
	site at http://www.hp.com/support/home_products for the most recent software
	updates.
	• Large, complex documents containing graphics or photographs print slower than
	text-only documents.
	• When printing photographs, select PhotoREt in Photo Paper Printing instead of
	2400 x 1200 dpi.
	• You may be running numerous software programs simultaneously.
	• Third-party devices connected between your printer and your computer can slow
	the printer.
	• Printing over a network can cause the printer to print slower.

No page came out of the	• Make sure the power is on and all connections are secure.
printer.	• Make sure the printer cover is closed.
	• Make sure the media is correctly loaded in the IN tray.
	• If the Power Light is blinking, the printer is processing information. Be patient.
	• If the Resume Light is blinking, press the Resume Button.
	• If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print
	Cartridge Status, and verify that the print cartridge cradle contains properly
	installed print cartridges.
	• Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam”
	on page 40.
	• Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in
	place.

A blank page came out of	• Make sure you have removed the protective piece of vinyl tape on each of the
the printer.	print cartridges. See “Replacing Print Cartridges” on page 31.
	• Lift the printer cover and check the Print Cartridge Status icons to make sure you
	are not out of ink. See “Print Cartridge Status” on page 29.
	• If you are trying to print a fax:
	1	Save the fax in a graphic format (such as TIFF).
	2	Place it in a word processing document, and print from there.

Something is missing from	• Make sure you have set the correct margins.
the page.	• Make sure the margins are within the printable area. See “Minimum Printing
	Margins” on page 65.
	• Make sure the text and graphics are scaled correctly in your document.

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Contents 970C Series English HP Customer Care Online HP Customer Care by PhoneHP Customer Care Audio Tips U.S. Only Acknowledgments Table of Contents Setup Tab Features Tab HP DeskJet Toolbox How Do I? TabSystem Requirements Language Codes Introduction Thank You For Buying an HP DeskJet PrinterIii Finding More Information Special Features of Your HP DeskJet PrinterFor Windows 95, 98, and NT 4.0 Users For Windows 2000 Professional Users For Windows 3.1x UsersButtons and Lights Using Your PrinterPaper Trays TrayOUT Tray Automatic Two-Sided Printing Installing the Automatic Two-Sided Printing ModulePrinting with the Automatic Two-Sided Printing Module Basic Printer MaintenancePrinter Software Printer Properties Dialog Box Buttons Printer Properties Dialog Box TabsPrint Quality Setup TabPrint on z-fold paper Resize an image to fit on a specific paper sizeFeatures Tab ChooseCheck here and choose Slide to adjust colors to meet your needs Slide to adjust the amount of ink onAdvanced Tab Check here to print in shades of grayPrinting on Different Types of Paper and Media What you need to doSingle envelope HP print settings to choose Guidelines to remember Setup TabPull out the in tray MediaPaper from the in tray Will goIf you have pre-folded greeting cards, unfold Paper Type Choose greeting card typeCards, then load the cards into the in tray Align the card edges before inserting the cardsPull out the in tray What do you want to print What you need to do PhotosFor best results, use an HP photo paper When used with plastic or clear labelsPaper Type Choose photo paper type Electronic file of your photoTransparencies Orientation Choose appropriate orientation FilmWhat you need to do Pushed Is raised into the up position and the in tray isSpecific printing information For best results, use HP Banner PaperManual Two-Sided Printing Printer automatically prints the odd-numbered Paper for printing the even-numbered pagesLoad the iron-on transfer paper with printable Slide out both of the paper guides, and remove allSide down Your iron-on transfersWhen you print a mirror-imaged document, the text See on your computer screenFor best results, use HP Iron-On T-Shirt Transfers For Windows 95, 98, and Windows NT HP DeskJet ToolboxPrinter Services Tab After cleaning, print a test page to check for clarityOpen an electronic copy User’s Guide Estimated Ink Level Tab Configuration Tab Using Your Printer Using and Caring for Your Print Cartridges Print Cartridge StatusPrint Cartridge Status Light It means To replace a print cartridge Replacing Print CartridgesInstalled the correct one When Do You Need to Clean? Cleaning Print CartridgesStoring Print Cartridges If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Installed print cartridges UpdatesRequirements on Longer processing timesPage. See Minimum Printing Margins on Setup tab. See Setup Tab onPrint quality is poor Cartridges onIf the paper jams in the printer Clearing a Paper JamSimultaneously press the release buttons HP Customer Care by Email Printer SoftwareTraditional Chinese They’re friendly. They’re informative. Check outHP Customer Care Repair After the Free Phone Support Period Extended Warranty OptionsPart Names and Numbers Supplies and AccessoriesSupplies and Accessories Availability of special media varies by country Paper and Other MediaCountry Phone or Fax Address Ordering InformationBR Amersfoort Supplies and Accessories Using a Parallel Cable Setup InstructionsPlug in Electrical Power Cord Attach Automatic Two-Sided Printing Module5c, d Load White Paper Insert Print CartridgesWindows Install Printer Software. Windows 95, 98, and NTUsing a USB Cable Load White PaperPrintable side Insert Printer Software You can connect to any USB Port Connect USB CableDrive letter may be different on your system USB Problem? HP DeskJet 970C Dialog Box Tabs HP DeskJet 970C Printer Properties Dialog BoxFeatures Tab Setup TabClick here to choose Choose the number of copies to printServices Tab Color TabCheck here to print in shades of gray How Do I? Tab Specifications Legal Paper LetterEnvelopes CardsRight LeftTop BottomSystem Requirements Language Codes486 Enabled During installation You may not be usingOn enabling and setting up USB During installation Static electricity hasCancelled or had an Double-click on Add Printer During installation Installation wasError Appeared once, but Printer did not install,Legal Information Regulatory NoticesReorient or relocate the receiving antenna Extent of Limited Warranty HP Year 2000 WarrantyLimitations of Warranty Limitations of LiabilityHP JetDirect External Print Server IndexInterface Installing Automatic Two-Sided PrintingTray Ink Drying cycleUSB 58, 67 USB Reduction and Elimination Environmental StatementRecycling Energy Consumption