Sony 970C Series Page. See Minimum Printing Margins on, Print quality is poor, Cartridges on

3Getting Help When Things Go Wrong

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Text is printing off the edge	• Make sure the margins are set correctly in your software program.
of the page.	• Make sure the text and graphics in your document fit within the printable area of
	the page. See “Minimum Printing Margins” on page 65.
	• Make sure you have selected the right paper size in the Setup tab. See “Setup Tab”
	on page 7.
	• Uncheck Poster Printing in the Features tab. See “Features Tab” on page 8.
The print quality is poor.	• Make sure you are using media intended for HP DeskJet printers, and that the
	media is loaded print side down.
	• Make sure you have selected the correct paper type in the Setup tab. See “Setup
	Tab” on page 7.
	• If the printing appears faded or dull, click Normal or Best instead of Draft on the
	Setup tab. See “Setup Tab” on page 7.
	• If the colors bleed or the ink smears, click Normal or Draft instead of Best on the
	Setup tab. See “Setup Tab” on page 7.
	• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.
	• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on
	page 33.
	• If the color ink and black ink aren’t lining up on the printed page, go to the HP
	Toolbox and click Calibrate the printer. See “Printer Services Tab” on page 25.
Colors are wrong or missing.	• Verify that you removed the protective vinyl tape from the print cartridge.
	• Check the print cartridges status. See “Print Cartridge Status” on page 29.
	• You might need to clean your color print cartridge. See “Cleaning Print
	Cartridges” on page 33.
	• Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 9.
Banners aren’t printing	• Make sure the OUT tray is up.
correctly.	• Make sure you selected Banner on the Setup tab. See “Setup Tab” on page 7.
	• If several sheets feed into the printer together, unfold and refold the paper.
	• If the paper creases going through the printer, the paper might be unsuitable for
	banner printing.
	• If gaps in the printing appear at the ends of the sheets, the problem might be with
	your software program. See Release Notes in the Program group. To get to these
	notes, click Start	Programs	HP DeskJet 970C Series.
The Automatic Two-Sided	1 Print one page.
Printing Module is attached,	2 Go to the Features tab, check Two-Sided Printing, then check Automatic.
but you can’t select the	OR
Automatic option in the	1 Go to the Configuration tab of the HP DeskJet Toolbox.
Two-Sided Printing section	2 Check Automatic Two-Sided Printing Module, then click Apply.
of the Features tab.	3 Click the X in the upper-right corner to close the dialog box.
	4 Go to the Features tab of the HP DeskJet Printer Properties dialog box.
	5 Check Two-Sided Printing, then check Automatic.

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