Sony 970C Series manual Printer Software, HP Customer Care by Email, Traditional Chinese

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3Getting Help When Things Go Wrong

HP Customer Care

HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care’s award- winning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you’ll find the support you need— and you’ll find it fast.

HP Customer Care Online

Click your way to a quick solution! HP Customer Care Online is a great place to go for answers to questions about your HP products. You’ll get instant access to everything from helpful printing tips to the latest product and software updates—24 hours a day, seven days a week, all at no charge to you.

If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:

http://www.hp.com/support/home_products

French:

http://www.hp.com/cposupport/fr

German:

http://www.hp.com/cposupport/de

Japanese:

http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean:

http://www.hp.co.kr/go/support

Portuguese:

http://www.hp.com/cposupport/pt

Spanish:

http://www.hp.com/cposupport/es

Simplified Chinese:

http://www.hp.com.cn/go/support

HP Customer Care User Forums

They’re friendly. They’re informative. Check out

our online user forums. Simply review existing messages left by other HP users to find the answers you’re looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators.

HP Customer Care by Email

Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions.

HP Customer Care Audio Tips (U.S. Only)

For fast and simple solutions to commonly asked HP DeskJet printer questions, call our toll-free automated support line at (877) 283-4684.

Printer Software

Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software:

•Download the printer software by accessing the HP Customer Care Online web site. See “HP Customer Care Online” on page 42 for the addresses of the HP web sites.

•If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer software and follow the on-screen instructions.

Traditional Chinese:

http://support.hp.com.tw/psd

From HP Customer Care Online you can link to

HP Customer Care User Forums and HP Customer Care Email.

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Contents 970C Series English HP Customer Care by Phone HP Customer Care OnlineHP Customer Care Audio Tips U.S. Only Acknowledgments Table of Contents HP DeskJet Toolbox How Do I? Tab Setup Tab Features TabSystem Requirements Language Codes Thank You For Buying an HP DeskJet Printer IntroductionIii Finding More Information Special Features of Your HP DeskJet PrinterFor Windows 95, 98, and NT 4.0 Users For Windows 2000 Professional Users For Windows 3.1x UsersButtons and Lights Using Your PrinterTray Paper TraysOUT Tray Automatic Two-Sided Printing Installing the Automatic Two-Sided Printing ModulePrinting with the Automatic Two-Sided Printing Module Basic Printer MaintenancePrinter Software Printer Properties Dialog Box Buttons Printer Properties Dialog Box TabsPrint Quality Setup TabPrint on z-fold paper Resize an image to fit on a specific paper sizeChoose Features TabCheck here and choose Slide to adjust colors to meet your needs Slide to adjust the amount of ink onAdvanced Tab Check here to print in shades of grayWhat you need to do Printing on Different Types of Paper and MediaSingle envelope HP print settings to choose Guidelines to remember Setup TabPull out the in tray MediaPaper from the in tray Will goIf you have pre-folded greeting cards, unfold Paper Type Choose greeting card typeCards, then load the cards into the in tray Align the card edges before inserting the cardsPull out the in tray What do you want to print What you need to do PhotosFor best results, use an HP photo paper When used with plastic or clear labelsPaper Type Choose photo paper type Electronic file of your photoTransparencies Orientation Choose appropriate orientation FilmWhat you need to do Pushed Is raised into the up position and the in tray isSpecific printing information For best results, use HP Banner PaperManual Two-Sided Printing Printer automatically prints the odd-numbered Paper for printing the even-numbered pagesLoad the iron-on transfer paper with printable Slide out both of the paper guides, and remove allSide down Your iron-on transfersSee on your computer screen When you print a mirror-imaged document, the textFor best results, use HP Iron-On T-Shirt Transfers For Windows 95, 98, and Windows NT HP DeskJet ToolboxAfter cleaning, print a test page to check for clarity Printer Services TabOpen an electronic copy User’s Guide Estimated Ink Level Tab Configuration Tab Using Your Printer Print Cartridge Status Using and Caring for Your Print CartridgesPrint Cartridge Status Light It means To replace a print cartridge Replacing Print CartridgesInstalled the correct one When Do You Need to Clean? Cleaning Print CartridgesStoring Print Cartridges If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Installed print cartridges UpdatesRequirements on Longer processing times Page. See Minimum Printing Margins on Setup tab. See Setup Tab on Print quality is poor Cartridges onIf the paper jams in the printer Clearing a Paper JamSimultaneously press the release buttons HP Customer Care by Email Printer SoftwareTraditional Chinese They’re friendly. They’re informative. Check outHP Customer Care Repair After the Free Phone Support Period Extended Warranty OptionsPart Names and Numbers Supplies and AccessoriesSupplies and Accessories Availability of special media varies by country Paper and Other MediaCountry Phone or Fax Address Ordering InformationBR Amersfoort Supplies and Accessories Using a Parallel Cable Setup InstructionsPlug in Electrical Power Cord Attach Automatic Two-Sided Printing Module5c, d Load White Paper Insert Print CartridgesWindows Install Printer Software. Windows 95, 98, and NTLoad White Paper Using a USB CablePrintable side Insert Printer Software You can connect to any USB Port Connect USB CableDrive letter may be different on your system USB Problem? HP DeskJet 970C Dialog Box Tabs HP DeskJet 970C Printer Properties Dialog BoxFeatures Tab Setup TabClick here to choose Choose the number of copies to printColor Tab Services TabCheck here to print in shades of gray How Do I? Tab Specifications Legal Paper LetterEnvelopes CardsRight LeftTop BottomLanguage Codes System Requirements486 Enabled During installation You may not be usingOn enabling and setting up USB During installation Static electricity hasCancelled or had an Double-click on Add Printer During installation Installation wasError Appeared once, but Printer did not install,Regulatory Notices Legal InformationReorient or relocate the receiving antenna Extent of Limited Warranty HP Year 2000 WarrantyLimitations of Warranty Limitations of LiabilityHP JetDirect External Print Server IndexInterface Installing Automatic Two-Sided PrintingTray Ink Drying cycleUSB 58, 67 USB Reduction and Elimination Environmental StatementRecycling Energy Consumption
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