Sony 970C Series manual Clearing a Paper Jam, If the paper jams in the printer

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3Getting Help When Things Go Wrong

What if...	Check this...

Two-Sided printing was	• Re-attach the Automatic Two-Sided Printing Module. See “Installing the
selected, but printing is only	Automatic Two-Sided Printing Module” on page 3.
on one side of the paper.	• Check the Features tab to ensure you have checked Two-Sided Printing. See
	“Features Tab” on page 8.
	• Be sure that you have selected a supported media size (see page 47) in the
	software program that you are using.

In Two-Sided Printing, the	• Check the Setup tab to ensure you have chosen the correct paper orientation. See
binding margin appears in	“Setup Tab” on page 7.
the wrong place.	• Make sure you selected Book or Tablet on the Features tab. For correct
	orientation, see “Features Tab” on page 8.

Print Cartridge Status Light	• See “Print Cartridge Status” on page 29.
won’t stop blinking.	• Make sure the printer’s top cover is closed.

The printer is jammed.	• See “Clearing a Paper Jam” on page 40.

You have printing problems	• See the HP DeskJet 970C Series Printer Network Guide for Windows.
on a networked printer.

You are having USB	• See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”
problems.	on page 67.

Clearing a Paper Jam

If the paper jams in the printer:

1Pull the paper out of either the IN tray or the OUT tray.

2Press the Resume Button on the front of the printer to clear the paper jam.

3If the paper jam has cleared, print your document again. If the paper jam was not cleared by pressing the Resume Button, and you cannot remove the jammed paper from the front of the printer, follow the steps in the next section.

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the Module:

1	Turn your printer off.
2	Press the button on top of the Two-Sided
	Printing Module and lower the access
	door.	Press top button to access rollers

3Pull the jammed paper out of the Module, then close the access door.

4Turn your printer on, then print your document again.

40

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Contents 970C Series English HP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care by Phone Acknowledgments Table of Contents System Requirements Language Codes Setup Tab Features TabHP DeskJet Toolbox How Do I? Tab Iii IntroductionThank You For Buying an HP DeskJet Printer For Windows 2000 Professional Users For Windows 3.1x Users Special Features of Your HP DeskJet PrinterFinding More Information For Windows 95, 98, and NT 4.0 UsersButtons and Lights Using Your PrinterOUT Tray Paper TraysTray Automatic Two-Sided Printing Installing the Automatic Two-Sided Printing ModulePrinting with the Automatic Two-Sided Printing Module Basic Printer MaintenancePrinter Software Printer Properties Dialog Box Buttons Printer Properties Dialog Box TabsResize an image to fit on a specific paper size Setup TabPrint Quality Print on z-fold paperCheck here and choose Features TabChoose Check here to print in shades of gray Slide to adjust the amount of ink onSlide to adjust colors to meet your needs Advanced TabSingle envelope Printing on Different Types of Paper and MediaWhat you need to do HP print settings to choose Guidelines to remember Setup TabWill go MediaPull out the in tray Paper from the in trayAlign the card edges before inserting the cards Paper Type Choose greeting card typeIf you have pre-folded greeting cards, unfold Cards, then load the cards into the in trayPull out the in tray What do you want to print What you need to do PhotosElectronic file of your photo When used with plastic or clear labelsFor best results, use an HP photo paper Paper Type Choose photo paper typeTransparencies Orientation Choose appropriate orientation FilmWhat you need to do For best results, use HP Banner Paper Is raised into the up position and the in tray isPushed Specific printing informationManual Two-Sided Printing Printer automatically prints the odd-numbered Paper for printing the even-numbered pagesYour iron-on transfers Slide out both of the paper guides, and remove allLoad the iron-on transfer paper with printable Side downFor best results, use HP Iron-On T-Shirt Transfers When you print a mirror-imaged document, the textSee on your computer screen For Windows 95, 98, and Windows NT HP DeskJet ToolboxOpen an electronic copy User’s Guide Printer Services TabAfter cleaning, print a test page to check for clarity Estimated Ink Level Tab Configuration Tab Using Your Printer Print Cartridge Status Light Using and Caring for Your Print CartridgesPrint Cartridge Status It means To replace a print cartridge Replacing Print CartridgesInstalled the correct one If You See Missing Lines or Dots Cleaning Print CartridgesWhen Do You Need to Clean? Storing Print CartridgesIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Longer processing times UpdatesInstalled print cartridges Requirements onCartridges on Setup tab. See Setup Tab onPage. See Minimum Printing Margins on Print quality is poorIf the paper jams in the printer Clearing a Paper JamSimultaneously press the release buttons They’re friendly. They’re informative. Check out Printer SoftwareHP Customer Care by Email Traditional ChineseHP Customer Care Repair After the Free Phone Support Period Extended Warranty OptionsPart Names and Numbers Supplies and AccessoriesSupplies and Accessories Availability of special media varies by country Paper and Other MediaCountry Phone or Fax Address Ordering InformationBR Amersfoort Supplies and Accessories Attach Automatic Two-Sided Printing Module Setup InstructionsUsing a Parallel Cable Plug in Electrical Power Cord5c, d Load White Paper Insert Print CartridgesWindows Install Printer Software. Windows 95, 98, and NTPrintable side Using a USB CableLoad White Paper Insert Printer Software You can connect to any USB Port Connect USB CableDrive letter may be different on your system USB Problem? HP DeskJet 970C Dialog Box Tabs HP DeskJet 970C Printer Properties Dialog BoxChoose the number of copies to print Setup TabFeatures Tab Click here to chooseCheck here to print in shades of gray Services TabColor Tab How Do I? Tab Specifications Cards Paper LetterLegal EnvelopesBottom LeftRight Top486 System RequirementsLanguage Codes During installation Static electricity has During installation You may not be usingEnabled On enabling and setting up USBAppeared once, but Printer did not install, During installation Installation wasCancelled or had an Double-click on Add Printer ErrorReorient or relocate the receiving antenna Legal InformationRegulatory Notices Limitations of Liability HP Year 2000 WarrantyExtent of Limited Warranty Limitations of WarrantyHP JetDirect External Print Server IndexInk Drying cycle Installing Automatic Two-Sided PrintingInterface TrayUSB 58, 67 USB Energy Consumption Environmental StatementReduction and Elimination Recycling