Sony 970C Series manual Extended Warranty Options, After the Free Phone Support Period

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3Getting Help When Things Go Wrong

Japan, Tokyo	81 3 3335-8333
Japan, Osaka	81 6 6838 1155
Korea	02 3270 0700
Malaysia	03 2952566
Mexico D.F.	258 9922
Mexico, Guadalajara	01 800 472 6684
Middle East/Africa	41 22/780 41 11
Netherlands	31 (0) 20 606 8751
New Zealand	(09) 356-6640
Norway	47 (0) 22 116299
Philippines	65 272 5300
Poland	(+48) 22 519 06 00
Portugal	351 (0) 1 318 00 65
Russia	7095 923 50 01
Singapore	65 272 5300
Spain	34 (9) 02321 123
Sweden	46 (0) 8 6192170
Switzerland	41 (0) 84 8801111
Taiwan	886 2-2717-0055
Thailand	(66-2) 661 4011
Turkey	90 1 224 59 25
United Kingdom	44 (0) 171 512 5202
U.S.	(208) 344-4131
Venezuela	800 47 888
Venezuela, Caracas	207 8488

regular long-distance charges may apply.

Extended Warranty Options

If you would like to extend your printer coverage beyond the one year factory warranty, you have the following options:

•Consult your reseller to get extended coverage.

•If your reseller does not offer service contracts, please call HP directly and ask about our HP Service Agreements. In the U.S., call (800) 446-0522; in Canada, call (800) 268-1221. For HP Service Agreements outside the U.S. and Canada, contact your local HP Sales Office.

After the Free Phone Support Period

You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (see page 42) on the internet is still available for free!

•For quick questions in the United States only, call (900) 555-1500. The charges are $2.50 per minute and begin when you connect with a service technician.

•For calls from Canada, or for calls in the U.S. that you anticipate might be longer than ten minutes in length, call (800) 999-1148. The fee is US $25 per call, charged to your Visa or MasterCard.

•If, during your phone call, it is determined that your printer requires repair and you are within your printer’s Limited Warranty period (see page 70, Printer), you will not be charged for the phone support service. However, for countries where the above toll-free phone numbers are not available, the

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Contents 970C Series English HP Customer Care Online HP Customer Care by PhoneHP Customer Care Audio Tips U.S. Only Acknowledgments Table of Contents Setup Tab Features Tab HP DeskJet Toolbox How Do I? TabSystem Requirements Language Codes Introduction Thank You For Buying an HP DeskJet PrinterIii For Windows 2000 Professional Users For Windows 3.1x Users Special Features of Your HP DeskJet PrinterFinding More Information For Windows 95, 98, and NT 4.0 UsersButtons and Lights Using Your PrinterPaper Trays TrayOUT Tray Automatic Two-Sided Printing Installing the Automatic Two-Sided Printing ModulePrinting with the Automatic Two-Sided Printing Module Basic Printer MaintenancePrinter Software Printer Properties Dialog Box Buttons Printer Properties Dialog Box TabsResize an image to fit on a specific paper size Setup TabPrint Quality Print on z-fold paperFeatures Tab ChooseCheck here and choose Check here to print in shades of gray Slide to adjust the amount of ink onSlide to adjust colors to meet your needs Advanced TabPrinting on Different Types of Paper and Media What you need to doSingle envelope HP print settings to choose Guidelines to remember Setup TabWill go MediaPull out the in tray Paper from the in trayAlign the card edges before inserting the cards Paper Type Choose greeting card typeIf you have pre-folded greeting cards, unfold Cards, then load the cards into the in trayPull out the in tray What do you want to print What you need to do PhotosElectronic file of your photo When used with plastic or clear labelsFor best results, use an HP photo paper Paper Type Choose photo paper typeTransparencies Orientation Choose appropriate orientation FilmWhat you need to do For best results, use HP Banner Paper Is raised into the up position and the in tray isPushed Specific printing informationManual Two-Sided Printing Printer automatically prints the odd-numbered Paper for printing the even-numbered pagesYour iron-on transfers Slide out both of the paper guides, and remove allLoad the iron-on transfer paper with printable Side downWhen you print a mirror-imaged document, the text See on your computer screenFor best results, use HP Iron-On T-Shirt Transfers For Windows 95, 98, and Windows NT HP DeskJet ToolboxPrinter Services Tab After cleaning, print a test page to check for clarityOpen an electronic copy User’s Guide Estimated Ink Level Tab Configuration Tab Using Your Printer Using and Caring for Your Print Cartridges Print Cartridge StatusPrint Cartridge Status Light It means To replace a print cartridge Replacing Print CartridgesInstalled the correct one If You See Missing Lines or Dots Cleaning Print CartridgesWhen Do You Need to Clean? Storing Print CartridgesIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Longer processing times UpdatesInstalled print cartridges Requirements onCartridges on Setup tab. See Setup Tab onPage. See Minimum Printing Margins on Print quality is poorIf the paper jams in the printer Clearing a Paper JamSimultaneously press the release buttons They’re friendly. They’re informative. Check out Printer SoftwareHP Customer Care by Email Traditional ChineseHP Customer Care Repair After the Free Phone Support Period Extended Warranty OptionsPart Names and Numbers Supplies and AccessoriesSupplies and Accessories Availability of special media varies by country Paper and Other MediaCountry Phone or Fax Address Ordering InformationBR Amersfoort Supplies and Accessories Attach Automatic Two-Sided Printing Module Setup InstructionsUsing a Parallel Cable Plug in Electrical Power Cord5c, d Load White Paper Insert Print CartridgesWindows Install Printer Software. Windows 95, 98, and NTUsing a USB Cable Load White PaperPrintable side Insert Printer Software You can connect to any USB Port Connect USB CableDrive letter may be different on your system USB Problem? HP DeskJet 970C Dialog Box Tabs HP DeskJet 970C Printer Properties Dialog BoxChoose the number of copies to print Setup TabFeatures Tab Click here to chooseServices Tab Color TabCheck here to print in shades of gray How Do I? Tab Specifications Cards Paper LetterLegal EnvelopesBottom LeftRight TopSystem Requirements Language Codes486 During installation Static electricity has During installation You may not be usingEnabled On enabling and setting up USBAppeared once, but Printer did not install, During installation Installation wasCancelled or had an Double-click on Add Printer ErrorLegal Information Regulatory NoticesReorient or relocate the receiving antenna Limitations of Liability HP Year 2000 WarrantyExtent of Limited Warranty Limitations of WarrantyHP JetDirect External Print Server IndexInk Drying cycle Installing Automatic Two-Sided PrintingInterface TrayUSB 58, 67 USB Energy Consumption Environmental StatementReduction and Elimination Recycling