Sony 970C Series manual HP Customer Care Online, HP Customer Care by Phone

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HP Customer Care

Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care— award-winning service and support that includes:

HP Customer Care Online

Click your way to a quick solution! HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer—24 hours a day, seven days a week.

If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites:

English:	http://www.hp.com/support/home_products
French:	http://www.hp.com/cposupport/fr
German:	http://www.hp.com/cposupport/de
Japanese:	http://www.jpn.hp.com/CPO_TC/eschome.htm
Korean:	http://www.hp.co.kr/go/support
Portuguese:	http://www.hp.com/cposupport/pt
Simplified Chinese:	http://www.hp.com.cn/go/support
Spanish:	http://www.hp.com/cposupport/es
Traditional Chinese:	http://support.hp.com.tw/psd

From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email.

HP Customer Care by Phone

Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. (See page 43 in this User’s Guide for phone numbers.)

HP Customer Care Audio Tips (U.S. Only)

For fast and simple solutions to commonly asked HP DeskJet printer questions, call our toll-free automated support line at (877) 283-4684.

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Contents 970C Series English HP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care by Phone Acknowledgments Table of Contents System Requirements Language Codes Setup Tab Features TabHP DeskJet Toolbox How Do I? Tab Iii IntroductionThank You For Buying an HP DeskJet Printer For Windows 95, 98, and NT 4.0 Users Special Features of Your HP DeskJet PrinterFinding More Information For Windows 2000 Professional Users For Windows 3.1x UsersUsing Your Printer Buttons and LightsOUT Tray Paper TraysTray Installing the Automatic Two-Sided Printing Module Automatic Two-Sided PrintingBasic Printer Maintenance Printing with the Automatic Two-Sided Printing ModulePrinter Software Printer Properties Dialog Box Tabs Printer Properties Dialog Box ButtonsPrint on z-fold paper Setup TabPrint Quality Resize an image to fit on a specific paper sizeCheck here and choose Features TabChoose Advanced Tab Slide to adjust the amount of ink onSlide to adjust colors to meet your needs Check here to print in shades of graySingle envelope Printing on Different Types of Paper and MediaWhat you need to do Setup Tab HP print settings to choose Guidelines to rememberPaper from the in tray MediaPull out the in tray Will goCards, then load the cards into the in tray Paper Type Choose greeting card typeIf you have pre-folded greeting cards, unfold Align the card edges before inserting the cardsWhat do you want to print What you need to do Photos Pull out the in trayPaper Type Choose photo paper type When used with plastic or clear labelsFor best results, use an HP photo paper Electronic file of your photoTransparencies Film Orientation Choose appropriate orientationWhat you need to do Specific printing information Is raised into the up position and the in tray isPushed For best results, use HP Banner PaperManual Two-Sided Printing Paper for printing the even-numbered pages Printer automatically prints the odd-numberedSide down Slide out both of the paper guides, and remove allLoad the iron-on transfer paper with printable Your iron-on transfersFor best results, use HP Iron-On T-Shirt Transfers When you print a mirror-imaged document, the textSee on your computer screen HP DeskJet Toolbox For Windows 95, 98, and Windows NTOpen an electronic copy User’s Guide Printer Services TabAfter cleaning, print a test page to check for clarity Estimated Ink Level Tab Configuration Tab Using Your Printer Print Cartridge Status Light Using and Caring for Your Print CartridgesPrint Cartridge Status It means Replacing Print Cartridges To replace a print cartridgeInstalled the correct one Storing Print Cartridges Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Requirements on UpdatesInstalled print cartridges Longer processing timesPrint quality is poor Setup tab. See Setup Tab onPage. See Minimum Printing Margins on Cartridges onClearing a Paper Jam If the paper jams in the printerSimultaneously press the release buttons Traditional Chinese Printer SoftwareHP Customer Care by Email They’re friendly. They’re informative. Check outHP Customer Care Repair Extended Warranty Options After the Free Phone Support PeriodSupplies and Accessories Part Names and NumbersSupplies and Accessories Paper and Other Media Availability of special media varies by countryOrdering Information Country Phone or Fax AddressBR Amersfoort Supplies and Accessories Plug in Electrical Power Cord Setup InstructionsUsing a Parallel Cable Attach Automatic Two-Sided Printing ModuleLoad White Paper Insert Print Cartridges 5c, dInstall Printer Software. Windows 95, 98, and NT WindowsPrintable side Using a USB CableLoad White Paper Insert Printer Software Connect USB Cable You can connect to any USB PortDrive letter may be different on your system USB Problem? HP DeskJet 970C Printer Properties Dialog Box HP DeskJet 970C Dialog Box TabsClick here to choose Setup TabFeatures Tab Choose the number of copies to printCheck here to print in shades of gray Services TabColor Tab How Do I? Tab Specifications Envelopes Paper LetterLegal CardsTop LeftRight Bottom486 System RequirementsLanguage Codes On enabling and setting up USB During installation You may not be usingEnabled During installation Static electricity hasError During installation Installation wasCancelled or had an Double-click on Add Printer Appeared once, but Printer did not install,Reorient or relocate the receiving antenna Legal InformationRegulatory Notices Limitations of Warranty HP Year 2000 WarrantyExtent of Limited Warranty Limitations of LiabilityIndex HP JetDirect External Print ServerTray Installing Automatic Two-Sided PrintingInterface Ink Drying cycleUSB 58, 67 USB Recycling Environmental StatementReduction and Elimination Energy Consumption