Sony 970C Series During installation You may not be using, Windows, Computer, the New, Enabled

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DFrequently Asked Questions About USB (Universal Serial Bus)

Note: If you are a Windows 2000 Professional user, visit HP’s web site at http://www.hp.com/cposupport/eschome.html for more information.

What is the problem?

Possible cause

To solve the problem…

	During installation,	You may not be using	Make sure Windows 98 is running and your computer
	During installation,	Windows 98.	is connected using a USB cable. If you do not have
	when I connect a USB cable	Windows 98.	is connected using a USB cable. If you do not have
	when I connect a USB cable		Windows 98, you need to use a parallel cable.
	between the printer and my		Windows 98, you need to use a parallel cable.
	between the printer and my
	computer, the “New
	Hardware Wizard” message
	did not appear.

		You may not have USB	1	In Windows 98, click Start		Settings		Control


		enabled.		Panel.
			2	Double-click the System icon.
			3	Click the Device Manager tab.
			4	Click the plus ( + ) icon next to the Universal Serial
				Bus Controller option. If you see a USB host
				controller and a USB root hub listed, USB is
				probably enabled. If you do not see these devices
				listed, refer to your computer’s documentation or
				contact the manufacturer for more information
				on enabling and setting up USB.
			5	If you cannot enable USB, you can always use a
				parallel cable to connect your printer to your
				computer.

		Your USB cable may not	1	Disconnect and then reconnect the USB cable
		be connected properly.		from your printer.
			2	Make sure that it is securely attached.

	During installation,	• Static electricity has	1	Disconnect the USB cable from your printer.
	During installation,	built up in the cable	2	Unplug the printer from its power cable.
	when I connect a USB cable	built up in the cable	2	Unplug the printer from its power cable.
	when I connect a USB cable	between your	3	Wait approximately 30 seconds.
	between the printer and my	between your	3	Wait approximately 30 seconds.
	between the printer and my	computer and printer.	4	Plug the power back into the printer.
	computer, an “Unknown	computer and printer.	4	Plug the power back into the printer.
	computer, an “Unknown	OR	5	Plug the USB cable back into the printer.
	device” message appears.	OR	5	Plug the USB cable back into the printer.
	device” message appears.	• You may have a	6	If “Unknown device” continues to appear in the
		• You may have a	6	If “Unknown device” continues to appear in the
		defective USB cable.		“New hardware found” dialog, replace the USB
				cable or use a parallel cable.

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Contents 970C Series English HP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care by Phone Acknowledgments Table of Contents System Requirements Language Codes Setup Tab Features TabHP DeskJet Toolbox How Do I? Tab Iii IntroductionThank You For Buying an HP DeskJet Printer For Windows 95, 98, and NT 4.0 Users Special Features of Your HP DeskJet PrinterFinding More Information For Windows 2000 Professional Users For Windows 3.1x UsersUsing Your Printer Buttons and LightsOUT Tray Paper TraysTray Installing the Automatic Two-Sided Printing Module Automatic Two-Sided PrintingBasic Printer Maintenance Printing with the Automatic Two-Sided Printing ModulePrinter Software Printer Properties Dialog Box Tabs Printer Properties Dialog Box ButtonsPrint on z-fold paper Setup TabPrint Quality Resize an image to fit on a specific paper sizeCheck here and choose Features TabChoose Advanced Tab Slide to adjust the amount of ink onSlide to adjust colors to meet your needs Check here to print in shades of graySingle envelope Printing on Different Types of Paper and MediaWhat you need to do Setup Tab HP print settings to choose Guidelines to rememberPaper from the in tray MediaPull out the in tray Will goCards, then load the cards into the in tray Paper Type Choose greeting card typeIf you have pre-folded greeting cards, unfold Align the card edges before inserting the cardsWhat do you want to print What you need to do Photos Pull out the in trayPaper Type Choose photo paper type When used with plastic or clear labelsFor best results, use an HP photo paper Electronic file of your photoTransparencies Film Orientation Choose appropriate orientationWhat you need to do Specific printing information Is raised into the up position and the in tray isPushed For best results, use HP Banner PaperManual Two-Sided Printing Paper for printing the even-numbered pages Printer automatically prints the odd-numberedSide down Slide out both of the paper guides, and remove allLoad the iron-on transfer paper with printable Your iron-on transfersFor best results, use HP Iron-On T-Shirt Transfers When you print a mirror-imaged document, the textSee on your computer screen HP DeskJet Toolbox For Windows 95, 98, and Windows NTOpen an electronic copy User’s Guide Printer Services TabAfter cleaning, print a test page to check for clarity Estimated Ink Level Tab Configuration Tab Using Your Printer Print Cartridge Status Light Using and Caring for Your Print CartridgesPrint Cartridge Status It means Replacing Print Cartridges To replace a print cartridgeInstalled the correct one Storing Print Cartridges Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Requirements on UpdatesInstalled print cartridges Longer processing timesPrint quality is poor Setup tab. See Setup Tab onPage. See Minimum Printing Margins on Cartridges onClearing a Paper Jam If the paper jams in the printerSimultaneously press the release buttons Traditional Chinese Printer SoftwareHP Customer Care by Email They’re friendly. They’re informative. Check outHP Customer Care Repair Extended Warranty Options After the Free Phone Support PeriodSupplies and Accessories Part Names and NumbersSupplies and Accessories Paper and Other Media Availability of special media varies by countryOrdering Information Country Phone or Fax AddressBR Amersfoort Supplies and Accessories Plug in Electrical Power Cord Setup InstructionsUsing a Parallel Cable Attach Automatic Two-Sided Printing ModuleLoad White Paper Insert Print Cartridges 5c, dInstall Printer Software. Windows 95, 98, and NT WindowsPrintable side Using a USB CableLoad White Paper Insert Printer Software Connect USB Cable You can connect to any USB PortDrive letter may be different on your system USB Problem? HP DeskJet 970C Printer Properties Dialog Box HP DeskJet 970C Dialog Box TabsClick here to choose Setup TabFeatures Tab Choose the number of copies to printCheck here to print in shades of gray Services TabColor Tab How Do I? Tab Specifications Envelopes Paper LetterLegal CardsTop LeftRight Bottom486 System RequirementsLanguage Codes On enabling and setting up USB During installation You may not be usingEnabled During installation Static electricity hasError During installation Installation wasCancelled or had an Double-click on Add Printer Appeared once, but Printer did not install,Reorient or relocate the receiving antenna Legal InformationRegulatory Notices Limitations of Warranty HP Year 2000 WarrantyExtent of Limited Warranty Limitations of LiabilityIndex HP JetDirect External Print ServerTray Installing Automatic Two-Sided PrintingInterface Ink Drying cycleUSB 58, 67 USB Recycling Environmental StatementReduction and Elimination Energy Consumption