Sony 970C Series manual Simultaneously press the release buttons

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3Getting Help When Things Go Wrong

If the Automatic Two-Sided Printing Module is attached and the paper jam is in the back of the printer:

1Turn your printer off.

	2 Simultaneously press the release buttons,
	located on each side of the module, to	Press buttons to remove Module
	remove the module.	Press buttons to remove Module
	remove the module.

3Pull the jammed paper out of the printer, then replace the Module.

4Turn your printer on, then print your document again.

If the Rear Access Door is attached and the paper jam is in the back of the printer:

1 Turn your printer off.

2Turn the knob on the Rear Access Door (counter-

clockwise) and remove the door.

3 Pull the jammed paper out of the printer, then replace the Rear Access Door.

4Turn your printer on, then print your document again.

Note: If you were printing labels, see if a label has come unglued from a label sheet while going through the printer.

Note: If after clearing the paper jam the cartridge cradle sticks, remove and reinstall the print cartridges. For instructions, see “Replacing Print Cartridges” on page 31.

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Contents 970C Series English HP Customer Care Online HP Customer Care by PhoneHP Customer Care Audio Tips U.S. Only Acknowledgments Table of Contents Setup Tab Features Tab HP DeskJet Toolbox How Do I? TabSystem Requirements Language Codes Introduction Thank You For Buying an HP DeskJet PrinterIii Special Features of Your HP DeskJet Printer Finding More InformationFor Windows 95, 98, and NT 4.0 Users For Windows 2000 Professional Users For Windows 3.1x UsersUsing Your Printer Buttons and LightsPaper Trays TrayOUT Tray Installing the Automatic Two-Sided Printing Module Automatic Two-Sided PrintingBasic Printer Maintenance Printing with the Automatic Two-Sided Printing ModulePrinter Software Printer Properties Dialog Box Tabs Printer Properties Dialog Box ButtonsSetup Tab Print QualityPrint on z-fold paper Resize an image to fit on a specific paper sizeFeatures Tab ChooseCheck here and choose Slide to adjust the amount of ink on Slide to adjust colors to meet your needsAdvanced Tab Check here to print in shades of grayPrinting on Different Types of Paper and Media What you need to doSingle envelope Setup Tab HP print settings to choose Guidelines to rememberMedia Pull out the in trayPaper from the in tray Will goPaper Type Choose greeting card type If you have pre-folded greeting cards, unfoldCards, then load the cards into the in tray Align the card edges before inserting the cardsWhat do you want to print What you need to do Photos Pull out the in trayWhen used with plastic or clear labels For best results, use an HP photo paperPaper Type Choose photo paper type Electronic file of your photoTransparencies Film Orientation Choose appropriate orientationWhat you need to do Is raised into the up position and the in tray is PushedSpecific printing information For best results, use HP Banner PaperManual Two-Sided Printing Paper for printing the even-numbered pages Printer automatically prints the odd-numberedSlide out both of the paper guides, and remove all Load the iron-on transfer paper with printableSide down Your iron-on transfersWhen you print a mirror-imaged document, the text See on your computer screenFor best results, use HP Iron-On T-Shirt Transfers HP DeskJet Toolbox For Windows 95, 98, and Windows NTPrinter Services Tab After cleaning, print a test page to check for clarityOpen an electronic copy User’s Guide Estimated Ink Level Tab Configuration Tab Using Your Printer Using and Caring for Your Print Cartridges Print Cartridge StatusPrint Cartridge Status Light It means Replacing Print Cartridges To replace a print cartridgeInstalled the correct one Cleaning Print Cartridges When Do You Need to Clean?Storing Print Cartridges If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Updates Installed print cartridgesRequirements on Longer processing timesSetup tab. See Setup Tab on Page. See Minimum Printing Margins onPrint quality is poor Cartridges onClearing a Paper Jam If the paper jams in the printerSimultaneously press the release buttons Printer Software HP Customer Care by EmailTraditional Chinese They’re friendly. They’re informative. Check outHP Customer Care Repair Extended Warranty Options After the Free Phone Support PeriodSupplies and Accessories Part Names and NumbersSupplies and Accessories Paper and Other Media Availability of special media varies by countryOrdering Information Country Phone or Fax AddressBR Amersfoort Supplies and Accessories Setup Instructions Using a Parallel CablePlug in Electrical Power Cord Attach Automatic Two-Sided Printing ModuleLoad White Paper Insert Print Cartridges 5c, dInstall Printer Software. Windows 95, 98, and NT WindowsUsing a USB Cable Load White PaperPrintable side Insert Printer Software Connect USB Cable You can connect to any USB PortDrive letter may be different on your system USB Problem? HP DeskJet 970C Printer Properties Dialog Box HP DeskJet 970C Dialog Box TabsSetup Tab Features TabClick here to choose Choose the number of copies to printServices Tab Color TabCheck here to print in shades of gray How Do I? Tab Specifications Paper Letter LegalEnvelopes CardsLeft RightTop BottomSystem Requirements Language Codes486 During installation You may not be using EnabledOn enabling and setting up USB During installation Static electricity hasDuring installation Installation was Cancelled or had an Double-click on Add PrinterError Appeared once, but Printer did not install,Legal Information Regulatory NoticesReorient or relocate the receiving antenna HP Year 2000 Warranty Extent of Limited WarrantyLimitations of Warranty Limitations of LiabilityIndex HP JetDirect External Print ServerInstalling Automatic Two-Sided Printing InterfaceTray Ink Drying cycleUSB 58, 67 USB Environmental Statement Reduction and EliminationRecycling Energy Consumption