Sony 970C Series manual HP Customer Care Repair

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3Getting Help When Things Go Wrong

•If you are in the U.S., setting up your printer for the first time, and do not have a CD-ROM drive or access to HP Customer Care Online, you can order the printer software on 3.5-inch diskettes by calling (661) 257-5565 (nominal shipping and handling charge may apply). Diskettes are delivered to you at no extra charge. Bonus software that may be provided on the CD will not be provided on disks.

•If you are in the U. S. and need a software update, you can download the printer software from http://www.hp.com/support/home_products.

If you do not have access to the web site, call (661) 257-5565. Software updates are available for the cost of the CDs or diskettes plus shipping.

•If you are outside the U.S. and cannot download the driver from HP Customer Care Online (see page 42), call the HP Customer Care Center (see page 43) nearest you.

HP Customer Care Repair

If your HP printer is ever in need of repair, simply call the HP Customer Care Center. A trained service technician will diagnose the problem and coordinate the repair process for you. This service is free during your printer’s standard warranty. Beyond the warranty period, repairs are charged on a time and materials basis.

HP Customer Care by Phone

Within 90 days from the time of your purchase, phone support is provided to you free of charge. However, if you are calling long distance, long-distance charges may apply. Before placing a call for help, please make sure that:

1You have checked your Quick Start Poster and this User’s Guide for installation and troubleshooting tips.

2You have checked HP Customer Care Online (see page 42) for product help.

3If you are in the U.S., call HP Customer Care Audio Tips, our toll-free automated support line at (877) 283-4684 for fast and simple solutions to commonly asked HP DeskJet printer questions.

4If you cannot solve your problem using the above, then call an HP service technician while you’re in

front of your computer and printer. Before you call, be sure you have the following information:

•Your printer’s serial number (the label is on the printer’s bottom).

_________________________________

•Your printer’s model number (the label is on the front of the printer).

_________________________________

•The model of the computer.

_________________________________

•The version of the printer software and software program (if applicable). To find your printer software version, go to the HP DeskJet toolbox, click on the printer icon in the title bar, then select About from the drop-down menu.

_________________________________

Then we can help you with your questions immediately!

See the list below for your country’s HP Customer Care Center phone number:

Africa/Middle East

41 22/780 41 11

Argentina

(541) 778-8380

Australia

+61 3 8877 8000

Austria

43 (0) 660 6386

Belgium (Dutch)

32 (0)2 62688 06

Belgium (French)

32 (0)2 62688 07

Brazil 55 11

011 829-6612

Canada

(905) 206-4663

Chile

800 36 0999

China

8610-65645959

Czech Republic

42 (2) 471 7321

Denmark

45 (0) 39 294099

Finland

358 (9) 2034 7288

France

33 (0) 143623434

Germany

49 (0) 180 532 6222

Greece

30 1 689 64 11

Hong Kong

(800) 96 7729

Hungary

36 (1) 252 4505

India

91 11 682 60 35

Indonesia

6221 350 3408

Ireland

353 (0) 1662 5525

Israel

972-9-9524848

Italy

39 (0) 2 264 10350

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Contents 970C Series English HP Customer Care Audio Tips U.S. Only HP Customer Care OnlineHP Customer Care by Phone Acknowledgments Table of Contents System Requirements Language Codes Setup Tab Features TabHP DeskJet Toolbox How Do I? Tab Iii IntroductionThank You For Buying an HP DeskJet Printer For Windows 95, 98, and NT 4.0 Users Special Features of Your HP DeskJet PrinterFinding More Information For Windows 2000 Professional Users For Windows 3.1x UsersUsing Your Printer Buttons and LightsOUT Tray Paper TraysTray Installing the Automatic Two-Sided Printing Module Automatic Two-Sided PrintingBasic Printer Maintenance Printing with the Automatic Two-Sided Printing ModulePrinter Software Printer Properties Dialog Box Tabs Printer Properties Dialog Box ButtonsPrint on z-fold paper Setup TabPrint Quality Resize an image to fit on a specific paper sizeCheck here and choose Features TabChoose Advanced Tab Slide to adjust the amount of ink onSlide to adjust colors to meet your needs Check here to print in shades of graySingle envelope Printing on Different Types of Paper and MediaWhat you need to do Setup Tab HP print settings to choose Guidelines to rememberPaper from the in tray MediaPull out the in tray Will goCards, then load the cards into the in tray Paper Type Choose greeting card typeIf you have pre-folded greeting cards, unfold Align the card edges before inserting the cardsWhat do you want to print What you need to do Photos Pull out the in trayPaper Type Choose photo paper type When used with plastic or clear labelsFor best results, use an HP photo paper Electronic file of your photoTransparencies Film Orientation Choose appropriate orientationWhat you need to do Specific printing information Is raised into the up position and the in tray isPushed For best results, use HP Banner PaperManual Two-Sided Printing Paper for printing the even-numbered pages Printer automatically prints the odd-numberedSide down Slide out both of the paper guides, and remove allLoad the iron-on transfer paper with printable Your iron-on transfersFor best results, use HP Iron-On T-Shirt Transfers When you print a mirror-imaged document, the textSee on your computer screen HP DeskJet Toolbox For Windows 95, 98, and Windows NTOpen an electronic copy User’s Guide Printer Services TabAfter cleaning, print a test page to check for clarity Estimated Ink Level Tab Configuration Tab Using Your Printer Print Cartridge Status Light Using and Caring for Your Print CartridgesPrint Cartridge Status It means Replacing Print Cartridges To replace a print cartridgeInstalled the correct one Storing Print Cartridges Cleaning Print CartridgesWhen Do You Need to Clean? If You See Missing Lines or DotsIf You See Ink Streaks Are still present, repeat the cleaning process Damage Resulting from Refilling the Print Cartridges Basic Troubleshooting Requirements on UpdatesInstalled print cartridges Longer processing timesPrint quality is poor Setup tab. See Setup Tab onPage. See Minimum Printing Margins on Cartridges onClearing a Paper Jam If the paper jams in the printerSimultaneously press the release buttons Traditional Chinese Printer SoftwareHP Customer Care by Email They’re friendly. They’re informative. Check outHP Customer Care Repair Extended Warranty Options After the Free Phone Support PeriodSupplies and Accessories Part Names and NumbersSupplies and Accessories Paper and Other Media Availability of special media varies by countryOrdering Information Country Phone or Fax AddressBR Amersfoort Supplies and Accessories Plug in Electrical Power Cord Setup InstructionsUsing a Parallel Cable Attach Automatic Two-Sided Printing ModuleLoad White Paper Insert Print Cartridges 5c, dInstall Printer Software. Windows 95, 98, and NT WindowsPrintable side Using a USB CableLoad White Paper Insert Printer Software Connect USB Cable You can connect to any USB PortDrive letter may be different on your system USB Problem? HP DeskJet 970C Printer Properties Dialog Box HP DeskJet 970C Dialog Box TabsClick here to choose Setup TabFeatures Tab Choose the number of copies to printCheck here to print in shades of gray Services TabColor Tab How Do I? Tab Specifications Envelopes Paper LetterLegal CardsTop LeftRight Bottom486 System RequirementsLanguage Codes On enabling and setting up USB During installation You may not be usingEnabled During installation Static electricity hasError During installation Installation wasCancelled or had an Double-click on Add Printer Appeared once, but Printer did not install,Reorient or relocate the receiving antenna Legal InformationRegulatory Notices Limitations of Warranty HP Year 2000 WarrantyExtent of Limited Warranty Limitations of LiabilityIndex HP JetDirect External Print ServerTray Installing Automatic Two-Sided PrintingInterface Ink Drying cycleUSB 58, 67 USB Recycling Environmental StatementReduction and Elimination Energy Consumption
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