Canon iP5000 quick start Troubleshooting, When an Error Occurs

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Troubleshooting

Troubleshooting

This section provides troubleshooting tips for the most common printing problems. Troubleshooting usually falls into one of the following categories.

z“Cannot Install the Printer Driver” on page 66

z“Print Quality is Poor or Contains Errors” on page 67

z“Troubleshooting Printer Hardware” on page 69

z“Paper Does Not Feed Properly” on page 71

z“Paper Jams” on page 72

z“Handling Error Messages” on page 75

z“An Error Message Appears on the Screen” on page 77

z“Cannot Print Properly from the Digital Camera” on page 80

Refer to the User’s Guide for additional information on topics not covered in this section.

When an Error Occurs

The BJ Status Monitor opens and displays a message when an error occurs. Take the appropriate action described in the message.

The message may vary depending on your operating system.

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Contents Photo Printer Series Quick Start GuideGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper „ Print Media to AvoidNon-Canon branded paper „ Using the Sheet Feeder and the Cassette Flatten the four corners of the paper before loading it „ Loading Plain Paper in the Sheet FeederPrepare to load paper Sheet Feeder LampLoad Limit Mark Basic Printing Load the paperYou can load up to 20 sheets of 4 x 6-sized paper „ Loading 4 x 6-Sized Paper in the Sheet Feeder„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Cassette Lamp Basic Printing Prepare the Paper Output Tray„ Loading 4 x 6-Sized Paper in the Cassette Using Specialty Media „ Photo Quality MediaDocuments Sheet Feeder Cassette For Media Type „ Canon Specialty MediaTurn on the printer Printing with WindowsLoad the paper in the printer Ensure that the proper paper source is selectedBasic Printing Open the printer properties dialog box Specify the required settingsProperties Paper SourcePrint the document See Canceling Printing onLoad the paper on the printer Printing with MacintoshSelect Paper Size See Adjusting Print Quality on Canceling Printing Press the RESUME/CANCEL button while printingBasic Printing Print the document Advanced Printing Printing Photographs Directly from a Digital Camera„ Connecting to a Digital Camera Set up the printer Turn on the printerConnect the digital camera to the printer „ Direct Printing from PictBridge-compatible Digital Cameras Default Camera SettingsPaper size setting About Paper size and Paper typePaper loaded in printer About Date print About Image optimizeMedia Type Media Types for Digital CameraAccessing the Printer Driver Your application, select the command to print a documentDouble-click the icon of your printer Adjusting the Print Quality for Photographs „ Adjusting Print Quality„ Improving the Quality of Printed Images To manually adjust Print Quality settings Click the Effects tab To automatically optimize the imageWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing „ Saving and Recalling Printer Driver Settings Click OK Click OK on the Profiles tabClick Add to Profiles Changing the registered drivers settings Retrieving the registered driver settingsRetrieving profile Deleting unwanted profile„ Easy-PhotoPrint Windows/Macintosh Using the Bundled Software„ PhotoRecord Windows „ Easy-WebPrint WindowsMedia Types Suitable for Borderless Printing Printing Borderless PhotographsSelect photographs Start Easy-PhotoPrintClick the Paper Selection tab Select the paperSelect Borderless full Advanced Printing Select the layout and print the photographReplacing an Ink Tank Printing MaintenanceWhen Low Ink is Detected „ Knowing When to Replace Ink TankChecking the ink level Remove the empty ink tank „ Replacing Ink TanksPrinting Maintenance Prepare a replacement tank Close the Inner Cover and the Top Cover Printing Maintenance Insert the ink tankStep When Printing Becomes Faint or Colors are IncorrectPrinting the Nozzle Check Pattern „ Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Click Nozzle Check Printing Maintenance Print the Nozzle Check PatternPrinting Maintenance Open the BJ Printer Utility dialog box See Replacing an Ink Tank on „ Examining the Nozzle Check PatternPrint Head Cleaning Start Print Head CleaningCleaning the Print Head Without a Computer Ensure that the printer is on Select the ink group to be cleanedClick Cleaning Select the ink group to be cleaned Printing Maintenance Print Head Deep Cleaning Start Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Print the pattern Aligning the Print HeadAligning the Print Head Without a Computer Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern When an Error Occurs TroubleshootingReinstall the printer driver Cannot Install the Printer DriverClick Start Over on the Installation CD-ROM iconSetting Print Quality is Poor or Contains ErrorsWith Borderless Printing See Cleaning the Inside of the Printer in the User’s GuideWindows XP or Windows Select Prevent paper abrasionDocuments in the Printer menu Troubleshooting Printer HardwareUse reduced Printing is notArea Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages Power lamp flashes Press the RESUME/CANCEL buttonIf the problem remains, contact the Customer Care Center Ten flashes Cannot print onUninstall An Error Message Appears on the ScreenPrint Center Serial Bus controllers, and USB Printing SupportInner Cover is Opened while Again Error No Printing Specified periodCannot Print Properly from the Digital Camera Troubleshooting Installing the Printer Driver When Using Mac OS AppendixClose the Chooser Page User’s Guide Table of Contents Specifications Printing resolution Print speedPrinter Camera Direct Print Canon Bubble Jet Direct Camera Direct Print PictBridge BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electronic Manuals Safety Precautions Purchased the printer ServiceThinners, etc. on top of the printer Damage the printerColor Printer Model K10244 Regulatory InformationCanon U.S.A., INC. Limited Warranty --- USA Only Canon is a registered trademark of Canon Inc Canon U.S.A., Inc One Canon Plaza Lake Success, NYIndex IndexMedia Specialty Nozzle Check Pattern Examining PrintingPrinting Borderless Photographs 17, 29Ordering Information Canon Inc Canon U.S.A., IncCanon Canada, Inc Canon Latin America, Inc