Canon iP5000 quick start Getting Help from Canon

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Getting Help from Canon

Help Us Help You Better

Before you contact Canon, please record the following information.

Serial Number (located on the inside of the printer):

Model Number (located on the front of the printer):

Setup Software & User’s Guide CD version number (USCD X.X) located on your CD-ROM:

Purchase Date:

Canon U.S.A. Customer Technical Support Sequence*

1.Internet — www.canontechsupport.com

For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and “where to buy” instructions are found here.

2.Email Tech Support — www.canontechsupport.com

For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours.

3.Toll-Free Live Tech Support — (1-800-828-4040)

This option provides live telephone technical support, free of service charges, Monday- Saturday (excluding holidays), during your product's 1 year limited warranty period. Telephone Device for the Deaf (TDD) support is available at (1-866-251-3752).

4.Extended Service and Support — www.canonesp.com

Canon CarePAK Extended Service Plan is a cost-attractive and easy-to-use extended service program that provides up to three full years of service and support coverage at a very attractive price. CarePAK offers toll-free Canon technical support and includes Canon’s superb InstantExchange product replacement program. For further information about extending your Canon service and support, call (1-800-385-2155), or visit our web site at www.canonesp.com. CarePAK must be purchased during your product’s warranty period.

For more information and updated program specifics, please visit our web site at www.canontechsupport.com.

*Support program specifics are subject to change without notice.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Basic Printing Press the Power buttonTurning on the Printer Non-Canon branded paper Loading Paper„ Print Media to Avoid „ Using the Sheet Feeder and the Cassette Prepare to load paper „ Loading Plain Paper in the Sheet FeederFlatten the four corners of the paper before loading it Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette Documents Using Specialty Media„ Photo Quality Media „ Canon Specialty Media Sheet Feeder Cassette For Media TypeLoad the paper in the printer Printing with WindowsTurn on the printer Ensure that the proper paper source is selectedProperties Specify the required settingsBasic Printing Open the printer properties dialog box Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Basic Printing Print the document Canceling PrintingPress the RESUME/CANCEL button while printing Printing Photographs Directly from a Digital Camera Advanced PrintingConnect the digital camera to the printer „ Connecting to a Digital CameraSet up the printer Turn on the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasPaper loaded in printer Paper size settingAbout Paper size and Paper type About Image optimize About Date printMedia Types for Digital Camera Media TypeDouble-click the icon of your printer Accessing the Printer DriverYour application, select the command to print a document „ Improving the Quality of Printed Images Adjusting the Print Quality for Photographs„ Adjusting Print Quality To manually adjust Print Quality settings Windows Me or Windows Click the Effects tabTo automatically optimize the image To use Vivid Photo option Advanced Printing Advanced Printing Click Add to Profiles „ Saving and Recalling Printer Driver SettingsClick OK Click OK on the Profiles tab Retrieving profile Retrieving the registered driver settingsChanging the registered drivers settings Deleting unwanted profile„ PhotoRecord Windows Using the Bundled Software„ Easy-PhotoPrint Windows/Macintosh „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect StepPrinting the Nozzle Check Pattern Without a Computer Printing the Nozzle Check Pattern„ Printing the Nozzle Check Pattern Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onCleaning the Print Head Without a Computer Print Head CleaningStart Print Head Cleaning Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Click Deep Cleaning Print Head Deep CleaningStart Print Head Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Without a Computer Aligning the Print HeadPrint the pattern Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconPrint Quality is Poor or Contains Errors SettingWindows XP or Windows See Cleaning the Inside of the Printer in the User’s GuideWith Borderless Printing Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuArea Use reducedPrinting is not Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages If the problem remains, contact the Customer Care Center Press the RESUME/CANCEL buttonPower lamp flashes Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Close the Chooser Installing the Printer Driver When Using Mac OSAppendix Page User’s Guide Table of Contents Printer SpecificationsPrinting resolution Print speed Camera Direct Print Canon Bubble Jet Direct Additional Systems Requirements for Electronic Manuals Camera Direct Print PictBridgeBJ Printer Driver Systems Requirements Safety Precautions Thinners, etc. on top of the printer ServicePurchased the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncMedia Specialty IndexIndex Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc