Canon iP5000 quick start Paper jams inside the Duplex Transport Section

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Troubleshooting

Problem

Possible Cause

Try This

Paper Jams

Paper jams inside the Duplex Transport Section

Remove the paper according to the following procedure.

1.Remove the Cassette.

If the paper is loaded in the Sheet Feeder, remove the paper from the Sheet Feeder.

2.Stand the printer with the rear side down.

3.Slowly pull the jammed paper out while pulling the green cover toward you.

Put back the printer immediately after removing the jammed paper.

4.If any paper is sticking out of the Cassette, reload the paper in the Cassette. Reload paper in the Sheet Feeder, if necessary.

5.Insert the Cassette into the printer.

6.Press the RESUME/CANCEL button on the printer.

When reloading the paper into the printer, refer to “Paper Does Not Feed Properly” on page 71 to confirm that you are using the correct paper and are loading it into the printer correctly.

If you cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper „ Print Media to AvoidNon-Canon branded paper „ Using the Sheet Feeder and the Cassette Prepare to load paper „ Loading Plain Paper in the Sheet FeederFlatten the four corners of the paper before loading it Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette Using Specialty Media „ Photo Quality MediaDocuments „ Canon Specialty Media Sheet Feeder Cassette For Media TypeLoad the paper in the printer Printing with WindowsTurn on the printer Ensure that the proper paper source is selectedProperties Specify the required settingsBasic Printing Open the printer properties dialog box Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Canceling Printing Press the RESUME/CANCEL button while printingBasic Printing Print the document Printing Photographs Directly from a Digital Camera Advanced Printing„ Connecting to a Digital Camera Set up the printer Turn on the printerConnect the digital camera to the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasPaper size setting About Paper size and Paper typePaper loaded in printer About Image optimize About Date printMedia Types for Digital Camera Media TypeAccessing the Printer Driver Your application, select the command to print a documentDouble-click the icon of your printer Adjusting the Print Quality for Photographs „ Adjusting Print Quality„ Improving the Quality of Printed Images To manually adjust Print Quality settings Click the Effects tab To automatically optimize the imageWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing „ Saving and Recalling Printer Driver Settings Click OK Click OK on the Profiles tabClick Add to Profiles Retrieving profile Retrieving the registered driver settingsChanging the registered drivers settings Deleting unwanted profile„ PhotoRecord Windows Using the Bundled Software„ Easy-PhotoPrint Windows/Macintosh „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect StepPrinting the Nozzle Check Pattern „ Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onPrint Head Cleaning Start Print Head CleaningCleaning the Print Head Without a Computer Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Print Head Deep Cleaning Start Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Without a Computer Aligning the Print HeadPrint the pattern Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconPrint Quality is Poor or Contains Errors SettingWindows XP or Windows See Cleaning the Inside of the Printer in the User’s GuideWith Borderless Printing Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuUse reduced Printing is notArea Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages If the problem remains, contact the Customer Care Center Press the RESUME/CANCEL buttonPower lamp flashes Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Installing the Printer Driver When Using Mac OS AppendixClose the Chooser Page User’s Guide Table of Contents Specifications Printing resolution Print speedPrinter Camera Direct Print Canon Bubble Jet Direct Camera Direct Print PictBridge BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electronic Manuals Safety Precautions Thinners, etc. on top of the printer ServicePurchased the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncMedia Specialty IndexIndex Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc