Troubleshooting
Problem
Possible Cause
Try This
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| Printer port error | Verify the printer port status. | ||||
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| 1. Click Start, | ||||
Writing Error/ |
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| When using versions of Windows other than Windows XP, | |||||||
Output Error/ |
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| Computer on the desktop and select Properties. | ||||||
Communication |
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| 2. Click the Hardware tab and click Device Manager. | ||||||||
Error |
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| Serial Bus controllers, and USB Printing Support. | |||||||
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| When using Windows Me or Windows 98, click the Device Manager tab. | |||
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| your printer. | |||
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| 3. Check whether the General tab shows any unusual condition. | ||||
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Cannot print with | Size of loaded | Ensure that the size of loaded paper is suitable for Automatic Duplex Printing. | |||||||
Automatic Duplex | paper is incorrect |
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Printing |
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Incorrect paper size | Check the Paper Size setting from within your application to ensure that it | ||||||||
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| is selected | matches the size of the paper loaded. | ||||
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| Check Paper Size on the Page Setup tab in the printer properties dialog box | ||||
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| (Windows) or the Page Setup dialog box (Macintosh) to ensure that it matches | ||||
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| the size of the paper loaded. | ||||
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| For the paper size compatible with Automatic Duplex Printing, refer to | ||||
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| “Automatically Printing on Both Sides of the Page” on the User’s Guide. | ||||
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| To print on both sides of the page manually, follow the procedure | |
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| On the Page Setup tab, clear the Automatic check box. Then try printing again. | ||||
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| When using Mac OS 9, click Options in the Print dialog box, and then clear the | ||||
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| Automatic check box. Then try printing again. Mac OS X does not support the | ||||
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| manual duplex printing. | ||||
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| Printer is not ready | Ensure that the POWER lamp lights green. | ||||
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| If the POWER lamp is off, turn the printer on. | ||||
“Error No.: 300” * |
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| The POWER lamp will flash green when the printer is initializing. Wait until the | ||||||||
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| POWER lamp stops flashing. | ||||
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| When the POWER lamp is flashing orange, an error may occur in the printer. For | ||||
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| details on how to resolve the error, refer to “Handling Error Messages” on page | ||||
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| Printer is not | Ensure that the printer is securely connected to the computer. | ||||
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| properly connected |
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| z If using a switching hub or other device, disconnect the printer | |
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| and reconnect it directly to the computer and try printing again. | |
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| If successful, the problem may have been with the device. |
zThere could also be a problem with the cable(s). Replace the cable(s) and try printing again.
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| Specified printer | 1. Select Application from the Go menu. | |
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| name is not on the | 2. | |
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| print list under | When using Mac OS X v.10.2, | |
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| Printer Setup Utility | 3. Ensure that the name of your printer is indicated in the printer list. | |
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| (Print Center) | If the name of your printer does not appear in the printer list, carefully follow | |
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| the procedures described in the Easy Setup Instructions and reinstall the | |
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| driver. | |
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| Waste ink absorber | The printer has a | |
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| almost full | head cleaning. Eight flashes indicates that this absorber is nearly full. | |
“Error No.: 1700”* | |||||
| Press the RESUME/CANCEL button to clear the error so you can continue | ||||
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| printing. Before the waste ink absorber becomes completely full, contact the | |
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| Customer Care Center. | |
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| Inner Cover is open | Close the Inner Cover, then press the RESUME/CANCEL button. | |
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| when printing |
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“Error No.: 1851”* |
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starts |
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