Canon iP5000 quick start Paper Jams

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Troubleshooting

Paper Jams

Problem

Possible Cause

Try This

Paper Jams

Paper jams in the Paper Output Slot

Remove the paper according to the following procedure. 1. Slowly pull the paper out from the Paper Output Slot.

•If the paper is jammed in the Sheet Feeder, slowly pull the paper out from the Sheet Feeder.

•If you cannot pull the paper out, turn the printer off, and then turn it back on. The paper will be ejected automatically.

2.If you cannot pull the paper out in step 1, or the paper tears and a piece remains inside the printer, open the Top Cover and remove it. After removing all paper, close the Top Cover.

Be careful not to touch the components inside the printer.

3.Reload the paper into the printer and press the RESUME/CANCEL button on the printer.

When reloading the paper into the printer, refer to “Paper Does Not Feed Properly” on page 71 to confirm that you are using the correct paper and are loading it into the printer correctly.

If you have turned off the printer in step 1, you will need to retry printing, because this operation cancels any print jobs in progress.

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the Customer Care Center.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing „ Print Media to Avoid Loading PaperNon-Canon branded paper „ Using the Sheet Feeder and the Cassette „ Loading Plain Paper in the Sheet Feeder Flatten the four corners of the paper before loading itPrepare to load paper Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette „ Photo Quality Media Using Specialty MediaDocuments „ Canon Specialty Media Sheet Feeder Cassette For Media TypePrinting with Windows Turn on the printerLoad the paper in the printer Ensure that the proper paper source is selectedSpecify the required settings Basic Printing Open the printer properties dialog boxProperties Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Press the RESUME/CANCEL button while printing Canceling PrintingBasic Printing Print the document Printing Photographs Directly from a Digital Camera Advanced PrintingSet up the printer Turn on the printer „ Connecting to a Digital CameraConnect the digital camera to the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasAbout Paper size and Paper type Paper size settingPaper loaded in printer About Image optimize About Date printMedia Types for Digital Camera Media TypeYour application, select the command to print a document Accessing the Printer DriverDouble-click the icon of your printer „ Adjusting Print Quality Adjusting the Print Quality for Photographs„ Improving the Quality of Printed Images To manually adjust Print Quality settings To automatically optimize the image Click the Effects tabWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing Click OK Click OK on the Profiles tab „ Saving and Recalling Printer Driver SettingsClick Add to Profiles Retrieving the registered driver settings Changing the registered drivers settingsRetrieving profile Deleting unwanted profileUsing the Bundled Software „ Easy-PhotoPrint Windows/Macintosh„ PhotoRecord Windows „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect Step„ Printing the Nozzle Check Pattern Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onStart Print Head Cleaning Print Head CleaningCleaning the Print Head Without a Computer Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Start Print Head Deep Cleaning Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Print the patternAligning the Print Head Without a Computer Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursCannot Install the Printer Driver Reinstall the printer driverClick Start Over on the Installation CD-ROM iconPrint Quality is Poor or Contains Errors SettingSee Cleaning the Inside of the Printer in the User’s Guide With Borderless PrintingWindows XP or Windows Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuPrinting is not Use reducedArea Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages Press the RESUME/CANCEL button Power lamp flashesIf the problem remains, contact the Customer Care Center Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Appendix Installing the Printer Driver When Using Mac OSClose the Chooser Page User’s Guide Table of Contents Printing resolution Print speed SpecificationsPrinter Camera Direct Print Canon Bubble Jet Direct BJ Printer Driver Systems Requirements Camera Direct Print PictBridgeAdditional Systems Requirements for Electronic Manuals Safety Precautions Service Purchased the printerThinners, etc. on top of the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncIndex IndexMedia Specialty Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc