Canon iP5000 Ten flashes Cannot print on, Both sides, Occurs, Ink level is low, Alternately green

Page 80

Troubleshooting

Number of

Flashes

Possible Cause

Try This

Ten flashes

 

Cannot print on

The size of paper may not be compatible with Automatic Duplex Printing. Pressing

 

 

both sides of the

the RESUME/CANCEL button will discharge the paper, and restart printing from the

 

 

page

front side of the next paper. The reverse side will not be printed when an error

 

 

 

occurs.

 

 

 

For detailed information on the paper compatible with Automatic Duplex Printing,

 

 

 

refer to “Automatically Printing on Both Sides of the Page” in the User’s Guide.

 

 

 

 

Eleven flashes

 

Automatic print

Possible causes are as follows:

 

 

head alignment

z Letter-sized paper is not loaded on the Sheet Feeder.

 

 

failed

z Ink has run out or ink tanks are not installed correctly.

 

 

 

 

 

 

See “Ink tank is not seated properly/Ink tank is empty” on page 67.

 

 

 

z Ink level is low

 

 

 

z Print Head nozzles are clogged.

 

 

 

Press the RESUME/CANCEL button.

 

 

 

See “Printing the Nozzle Check Pattern” on page 49 for information on how to

 

 

 

print a nozzle check pattern.

 

 

 

z The Paper Output Slot has been exposed to a strong light source preventing

 

 

 

correct Print Head alignment.

 

 

 

Press the RESUME/CANCEL button and move the printer to a darker location.

 

 

 

Try to align the Print Head again.

 

 

 

If the print head alignment fails again, manually align the Print Head. For a

 

 

 

detailed description of manual alignment, refer to “Aligning the Print Head” in the

 

 

 

User’s Guide.

 

 

 

 

POWER lamp flashes

An error that requires contacting the Customer Care Center may have occurred.

Disconnect the printer cable from the printer, and then turn the printer off and

alternately green and

unplug the printer from the power supply. Plug the printer back in and turn the

orange

 

 

printer back on after leaving it for a while.

 

 

 

If the problem remains, contact the Customer Care Center.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Basic Printing Press the Power buttonTurning on the Printer Non-Canon branded paper Loading Paper„ Print Media to Avoid „ Using the Sheet Feeder and the Cassette „ Loading Plain Paper in the Sheet Feeder Flatten the four corners of the paper before loading itPrepare to load paper Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette Documents Using Specialty Media„ Photo Quality Media „ Canon Specialty Media Sheet Feeder Cassette For Media TypePrinting with Windows Turn on the printerLoad the paper in the printer Ensure that the proper paper source is selectedSpecify the required settings Basic Printing Open the printer properties dialog boxProperties Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Basic Printing Print the document Canceling PrintingPress the RESUME/CANCEL button while printing Printing Photographs Directly from a Digital Camera Advanced PrintingConnect the digital camera to the printer „ Connecting to a Digital CameraSet up the printer Turn on the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasPaper loaded in printer Paper size settingAbout Paper size and Paper type About Image optimize About Date printMedia Types for Digital Camera Media TypeDouble-click the icon of your printer Accessing the Printer DriverYour application, select the command to print a document „ Improving the Quality of Printed Images Adjusting the Print Quality for Photographs„ Adjusting Print Quality To manually adjust Print Quality settings Windows Me or Windows Click the Effects tabTo automatically optimize the image To use Vivid Photo option Advanced Printing Advanced Printing Click Add to Profiles „ Saving and Recalling Printer Driver SettingsClick OK Click OK on the Profiles tab Retrieving the registered driver settings Changing the registered drivers settingsRetrieving profile Deleting unwanted profileUsing the Bundled Software „ Easy-PhotoPrint Windows/Macintosh„ PhotoRecord Windows „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect StepPrinting the Nozzle Check Pattern Without a Computer Printing the Nozzle Check Pattern„ Printing the Nozzle Check Pattern Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onCleaning the Print Head Without a Computer Print Head CleaningStart Print Head Cleaning Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Click Deep Cleaning Print Head Deep CleaningStart Print Head Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Print the patternAligning the Print Head Without a Computer Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursCannot Install the Printer Driver Reinstall the printer driverClick Start Over on the Installation CD-ROM iconPrint Quality is Poor or Contains Errors SettingSee Cleaning the Inside of the Printer in the User’s Guide With Borderless PrintingWindows XP or Windows Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuArea Use reducedPrinting is not Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages Press the RESUME/CANCEL button Power lamp flashesIf the problem remains, contact the Customer Care Center Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Close the Chooser Installing the Printer Driver When Using Mac OSAppendix Page User’s Guide Table of Contents Printer SpecificationsPrinting resolution Print speed Camera Direct Print Canon Bubble Jet Direct Additional Systems Requirements for Electronic Manuals Camera Direct Print PictBridgeBJ Printer Driver Systems Requirements Safety Precautions Service Purchased the printerThinners, etc. on top of the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncIndex IndexMedia Specialty Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc
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