Canon iP5000 quick start Cannot Print Properly from the Digital Camera

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Troubleshooting

Cannot Print Properly from the Digital Camera

The following are the possible errors that may occur when printing directly from a digital still camera or digital video camcorder*, and the countermeasures to eliminate them.

*Hereafter, the digital still camera and digital video camcorder are collectively called a digital camera or camera.

Camera Error Message	Possible Cause	Try This
Printer in use	Images are being printed from	Wait until printing ends. The printer automatically starts
	the computer	printing the images from the camera after completing the
		current printing.

Printer warming up	The printer is warming up	Wait until warm-up ends. When it is ready, the printer starts
		printing automatically.

No paper	No paper is loaded	Load paper in either the Sheet Feeder or Cassette which you
		have selected with the Paper Feed Switch on the printer, and
		select Continue* in the display on your camera.
Paper error	The Paper Output Tray is	Open it to resume printing. If the Inner Cover is open, close it.
	closed

Paper jam	A paper is jammed in the	Select Stop in the display on your camera to stop printing.
	printer	Remove the jammed paper, load new paper, and press the
		RESUME/CANCEL button on the printer and retry printing.

Printer cover open	The Top Cover is open	Close the Top Cover on the printer.

No print head	The Print Head is defective or	Install a Print Head according to the Easy Setup Instructions.
	not installed (The POWER	If the Print Head has already been installed, remove it to check
	lamp on the printer flashes	for any dirt or debris at its contacts. After cleaning, reinstall the
	five times.)	Print Head.
		If the error still remains, the Print Head may be defective.
		Contact the Customer Care Center.

Waste tank (ink absorber)	The waste ink absorber is	The printer has a built-in waste ink absorber to hold the ink
full	nearly full	used during print head cleaning. This error message indicates
		that the waste ink absorber is nearly full.
		You can continue printing for a while by selecting Continue* in
		the display on your camera.
		However, because printing is disabled once the waste ink
		absorber becomes completely full, you are recommended to
		contact the Customer Care Center as early as possible.

Ink is low	It is about time to replace the	Select Continue* in the display on your camera to resume
	ink tank with a new one	printing.

Ink tank is empty	Replace the ink tank with a	Printing resumes once the Top Cover is closed after ink tank
	new one	replacement.
		You can continue printing by selecting Continue* in the display
		on your camera with the ink tank empty. But, it is recommended
		you replace it with a new one immediately after printing. It may
		damage the printer if you continue printing with empty ink
		tanks.

Printer error	An error requiring servicing	Select Stop in the display on your camera to stop printing.
	might have occurred (the	Disconnect the cable between the printer and the camera, turn
	POWER lamp on the printer	off the printer, and unplug the power cord of the printer from
	flashes alternately orange	the power supply. After a while, plug the power cord of the
	and green).	printer back in, turn on the printer, and then reconnect the
		camera to the printer.
		If the same error occurs, contact the Customer Care Center.

*To resume printing, you can press the RESUME/CANCEL button on the printer instead of selecting Continue.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper „ Print Media to AvoidNon-Canon branded paper „ Using the Sheet Feeder and the Cassette „ Loading Plain Paper in the Sheet Feeder Flatten the four corners of the paper before loading itPrepare to load paper Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette Using Specialty Media „ Photo Quality MediaDocuments „ Canon Specialty Media Sheet Feeder Cassette For Media TypePrinting with Windows Turn on the printerLoad the paper in the printer Ensure that the proper paper source is selectedSpecify the required settings Basic Printing Open the printer properties dialog boxProperties Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Canceling Printing Press the RESUME/CANCEL button while printingBasic Printing Print the document Printing Photographs Directly from a Digital Camera Advanced Printing„ Connecting to a Digital Camera Set up the printer Turn on the printerConnect the digital camera to the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasPaper size setting About Paper size and Paper typePaper loaded in printer About Image optimize About Date printMedia Types for Digital Camera Media TypeAccessing the Printer Driver Your application, select the command to print a documentDouble-click the icon of your printer Adjusting the Print Quality for Photographs „ Adjusting Print Quality„ Improving the Quality of Printed Images To manually adjust Print Quality settings Click the Effects tab To automatically optimize the imageWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing „ Saving and Recalling Printer Driver Settings Click OK Click OK on the Profiles tabClick Add to Profiles Retrieving the registered driver settings Changing the registered drivers settingsRetrieving profile Deleting unwanted profileUsing the Bundled Software „ Easy-PhotoPrint Windows/Macintosh„ PhotoRecord Windows „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect StepPrinting the Nozzle Check Pattern „ Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onPrint Head Cleaning Start Print Head CleaningCleaning the Print Head Without a Computer Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Print Head Deep Cleaning Start Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Print the patternAligning the Print Head Without a Computer Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursCannot Install the Printer Driver Reinstall the printer driverClick Start Over on the Installation CD-ROM iconPrint Quality is Poor or Contains Errors SettingSee Cleaning the Inside of the Printer in the User’s Guide With Borderless PrintingWindows XP or Windows Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuUse reduced Printing is notArea Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages Press the RESUME/CANCEL button Power lamp flashesIf the problem remains, contact the Customer Care Center Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Installing the Printer Driver When Using Mac OS AppendixClose the Chooser Page User’s Guide Table of Contents Specifications Printing resolution Print speedPrinter Camera Direct Print Canon Bubble Jet Direct Camera Direct Print PictBridge BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electronic Manuals Safety Precautions Service Purchased the printerThinners, etc. on top of the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncIndex IndexMedia Specialty Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc