Canon iP5000 Cannot Install the Printer Driver, CD-ROM icon, Reinstall the printer driver

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Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

Try This

Cannot Install the Printer Driver

	Installation	Follow the Easy Setup Instructions packaged with your printer for proper printer
	procedure not	driver installation.
	followed correctly

		If the installer was forced to be terminated due to an error, Windows may be
		unstable. Remove the CD-ROM from the CD-ROM drive and restart your computer.
		Reinstall the printer driver. If this problem persists, refer to your Windows
		documentation for more information.

	Other applications	Other applications opened on your computer can interfere with the installation
	(including anti-virus	routine. Close all open software applications before reinstalling the printer driver.
	software) running	Refer to the Easy Setup Instructions for installing the printer driver.
	in the background

	Installation does
	not start
	not start	If the printer driver installation did not start automatically when you inserted the
	automatically when
	the Setup Software	Setup Software & User’s Guide CD-ROM into the CD-ROM drive:
	& User’s Guide CD-	1. Click Start and select My Computer.
	ROM is inserted	2. Double-click the CD-ROMicon.
	into the drive	2. Double-click the CD-ROMicon.
	into the drive	For non-Windows XP, open the My Computer window, and then double-click the

		CD-ROM icon.


		Double-click the CD-ROMicon on your desktop to start installation.

	Installation CD-	Ensure that there are no problems with the Setup Software & User’s Guide CD-
	ROM is not working	ROM.
	properly	If there is any problem with the Setup Software & User’s Guide CD-ROM, contact
		the Customer Care Center.


		Use Windows Explorer to ensure that the CD-ROM can be read.


		Ensure that the CD-ROMicon is displayed on the desktop.

	Unable to proceed
	beyond the Printer				Reinstall the printer driver.
	beyond the Printer
	Port screen
					1. Click Cancel on the Printer Connection
					screen.
					2. Click Start Over on the Installation
					Failure screen.
					3. Click Back on the screen which appears
					next.
					4. Click Exit on the Welcome screen, then
					remove the CD-ROM.
					5. Turn the printer and the computer off.
					6. Check the cable connection.
					7. Restart the computer.
					8. Carefully follow the procedures
					described in the Easy Setup
					Instructions and reinstall the driver.

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Contents Quick Start Guide Photo Printer SeriesGetting Help from Canon Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing „ Print Media to Avoid Loading PaperNon-Canon branded paper „ Using the Sheet Feeder and the Cassette Prepare to load paper „ Loading Plain Paper in the Sheet FeederFlatten the four corners of the paper before loading it Sheet Feeder LampBasic Printing Load the paper Load Limit Mark„ Loading 4 x 6-Sized Paper in the Sheet Feeder You can load up to 20 sheets of 4 x 6-sized paper„ Loading Plain Paper in the Cassette Do not load beyond this Load Limit Mark Basic Printing Insert the Cassette into the printer Basic Printing Prepare the Paper Output Tray Cassette Lamp„ Loading 4 x 6-Sized Paper in the Cassette „ Photo Quality Media Using Specialty MediaDocuments „ Canon Specialty Media Sheet Feeder Cassette For Media TypeLoad the paper in the printer Printing with WindowsTurn on the printer Ensure that the proper paper source is selectedProperties Specify the required settingsBasic Printing Open the printer properties dialog box Paper SourceSee Canceling Printing on Print the documentPrinting with Macintosh Load the paper on the printerSelect Paper Size See Adjusting Print Quality on Press the RESUME/CANCEL button while printing Canceling PrintingBasic Printing Print the document Printing Photographs Directly from a Digital Camera Advanced PrintingSet up the printer Turn on the printer „ Connecting to a Digital CameraConnect the digital camera to the printer Default Camera Settings „ Direct Printing from PictBridge-compatible Digital CamerasAbout Paper size and Paper type Paper size settingPaper loaded in printer About Image optimize About Date printMedia Types for Digital Camera Media TypeYour application, select the command to print a document Accessing the Printer DriverDouble-click the icon of your printer „ Adjusting Print Quality Adjusting the Print Quality for Photographs„ Improving the Quality of Printed Images To manually adjust Print Quality settings To automatically optimize the image Click the Effects tabWindows Me or Windows To use Vivid Photo option Advanced Printing Advanced Printing Click OK Click OK on the Profiles tab „ Saving and Recalling Printer Driver SettingsClick Add to Profiles Retrieving profile Retrieving the registered driver settingsChanging the registered drivers settings Deleting unwanted profile„ PhotoRecord Windows Using the Bundled Software„ Easy-PhotoPrint Windows/Macintosh „ Easy-WebPrint WindowsPrinting Borderless Photographs Media Types Suitable for Borderless PrintingStart Easy-PhotoPrint Select photographsSelect the paper Click the Paper Selection tabAdvanced Printing Select the layout and print the photograph Select Borderless fullPrinting Maintenance Replacing an Ink Tank„ Knowing When to Replace Ink Tank When Low Ink is DetectedChecking the ink level „ Replacing Ink Tanks Remove the empty ink tankPrinting Maintenance Prepare a replacement tank Printing Maintenance Insert the ink tank Close the Inner Cover and the Top CoverWhen Printing Becomes Faint or Colors are Incorrect Step„ Printing the Nozzle Check Pattern Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Without a Computer Printing Maintenance Print the Nozzle Check Pattern Click Nozzle CheckPrinting Maintenance Open the BJ Printer Utility dialog box „ Examining the Nozzle Check Pattern See Replacing an Ink Tank onStart Print Head Cleaning Print Head CleaningCleaning the Print Head Without a Computer Select the ink group to be cleaned Ensure that the printer is onClick Cleaning Select the ink group to be cleaned Printing Maintenance Start Print Head Deep Cleaning Print Head Deep CleaningClick Deep Cleaning Printing Maintenance Printing Maintenance Start Print Head Deep Cleaning See Printing the Nozzle Check Pattern on Aligning the Print Head Without a Computer Aligning the Print HeadPrint the pattern Click Print Head AlignmentRead the message and click Print Head Alignment Read the message and click Print Head Alignment Printing Maintenance Check the printed pattern Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconPrint Quality is Poor or Contains Errors SettingWindows XP or Windows See Cleaning the Inside of the Printer in the User’s GuideWith Borderless Printing Select Prevent paper abrasionTroubleshooting Printer Hardware Documents in the Printer menuPrinting is not Use reducedArea Paper Does Not Feed Properly Paper Jams Paper JamsProblem Possible Cause Paper jams inside the Duplex Transport Section Handling Error Messages If the problem remains, contact the Customer Care Center Press the RESUME/CANCEL buttonPower lamp flashes Ten flashes Cannot print onAn Error Message Appears on the Screen UninstallSerial Bus controllers, and USB Printing Support Print CenterOpened while Again Error No Printing Specified period Inner Cover isCannot Print Properly from the Digital Camera Troubleshooting Appendix Installing the Printer Driver When Using Mac OSClose the Chooser Page User’s Guide Table of Contents Printing resolution Print speed SpecificationsPrinter Camera Direct Print Canon Bubble Jet Direct BJ Printer Driver Systems Requirements Camera Direct Print PictBridgeAdditional Systems Requirements for Electronic Manuals Safety Precautions Thinners, etc. on top of the printer ServicePurchased the printer Damage the printerRegulatory Information Color Printer Model K10244Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Canon is a registered trademark of Canon IncMedia Specialty IndexIndex Nozzle Check Pattern Examining Printing17, 29 Printing Borderless PhotographsOrdering Information Canon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc