Panasonic WV-SW598 installation instructions Troubleshooting

Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.

Symptom	Cause/solution	Reference
		pages
	When using a PoE+ device for power supply
	• Are the PoE+ (IEEE802.3at compliant) device and the RJ-45
	female connector (cable coupler) connected using a LAN cable	26
	(category 5e or better)?
	Check whether the connection is appropriately established.
	• Depending on the PoE+ device, the power supply will stop when
	the demanded power exceeds its total power limit for all PoE+	–
	ports.
	Refer to the operating instructions of the PoE+ device in use.
	• When connecting both of the 24 V AC power supply and the PoE+
Power is not turned on.	device for power supply, the network connection may not be	27
	established.
	Turn down the power supply from the PoE+ device.
	When using AC power supply
	• Is the power cable connected firmly to power that meets the	26
	required specifications?
	Check whether the connection is appropriately established.
	• Is the power supply connector housing attached to the camera
	firmly?	27
	Check if it is attached correctly and firmly.
	• When the preset positions become inaccurate during use, it is
The camera does not move	possible to correct the positions by executing the position refresh	Operating
	function.	Instructions
to the preset positions
	In addition, when “Position refresh” is set for the created schedule,	(included in
accurately.
	the camera position will be corrected periodically. In some situa-	the CD-ROM)
	tions, reconfigure the preset positions.
When the camera is pan-	• The camera position may have become inaccurate. Carry out the	Operating
ning/tilting, the camera	refresh position function from the [Default reset] tab of the
		Instructions
stops panning/tilting and	“Maintenance” page of the setup menu.
		(included in
mechanical noise comes
		the CD-ROM)
from the camera.
The camera starts panning	• This may be caused by noise.	11
unpredictably.	Check the exogenous noise level around the camera.
	• Is the LAN cable connected appropriately?
	Connect the LAN cable appropriately.
When the power is turned on,	• Is the hub or router connected to the camera operating appropri-
the live indicator lights or	ately?	27
blinks orange.	Check if the hub or router in use is operating appropriately.
	• Isn't the LAN cable connected to the camera broken?
	Replace the cable with another one.

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