NETGEAR FVX538, FVX538NA Troubleshooting the Web Configuration Interface

ProSafe VPN Firewall 200 FVX538 Reference Manual

7-2 Troubleshooting

v1.0, August 2006

When the firewall is turned on, the LEDs turns on for about 10 seconds and then turn off. If all the

LEDs stay on, there is a fault within the firewall.

If all LEDs are still on one minute after power up:

• Cycle the power to see if the firewall recovers.

• Clear the firewall’s configuration to factory defaults. This will set the firewall’s IP address to

192.168.1.1. This pr ocedure is explained in “Restoring the Default Configuration and

Password” on page 7-7.

If the error persists, you might have a hardware problem and should contact technical support.

If either the LAN LEDs or Internet LED do not light when the Ethernet connection is made, check

the following:

• Make sure that the Ethernet cable connections are secure at the firewall and at the hub or

workstation.

• Make sure that power is turned on to the connected hub or workstation.

• Be sure you are using the correct cable:

When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that was

supplied with the cable or DSL modem. This cable could be a standard straight-through

Ethernet cable or an Ethernet crossover cable.

Troubleshooting the Web Configuration Interface

If you are unable to access the firewall’s Web Configuration interface from a PC on your local

network, check the following:

• Check the Ethernet connection between the PC and the firewall as described in the previous

section.