Axis Communications Q1635 user manual Troubleshooting, Check the Firmware, Upgrade the Firmware

Axis Communications Q1635 user manual Users, IP Address Filter, Go to System Options Security Https Axis Communications Q1635 user manual Certificates, Go to System Options Security Ieee Axis Communications Q1635 user manual Date & Time, Audio Support, Go to Setup System Options Security Certificates Axis Communications Q1635 user manual Network, Basic TCP/IP Settings Axis Communications Q1635 Advanced TCP/IP Settings, Axis Video Hosting System Avhs, Axis Internet Dynamic DNS Service Axis Communications Q1635 user manual NTP Configuration, Host Name Configuration, Link-Local IPv4 Address Axis Communications Q1635 user manual QoS Quality of Service, Ftp Axis Communications Q1635 user manual RTP/H.264, UPnPTM can be disabled under System Options Network UPnPTM Axis Communications Q1635 user manual Storage, Bonjour, Mount and Unmount SD Card, Format SD Card Axis Communications Q1635 user manual Ports & Devices, COM Port, Go to System Options Storage Click Network Share Axis Communications Q1635 user manual Maintenance, Port Status, Accelerometer, See the online help Axis Communications Q1635 user manual Support Axis Communications Q1635 user manual Reset to Factory Default Settings, Plain Config Axis Communications Q1635 Troubleshooting, Check the Firmware, Upgrade the Firmware, Emergency Recovery Procedure Axis Communications Q1635 user manual Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address Axis Communications Q1635 user manual Problems with streaming H.264, Key frames, Video and image problems, general Axis Communications Q1635 user manual No audio, Settings, Poor audio quality, Options Date & Time Axis Communications Q1635 user manual Technical Specifications Axis Communications Q1635 Function/group Specifications Audio Audio streaming, Audio input, Audio output, Built, Supported Axis Communications Q1635 Function/group Specifications, Web browser, Built-in aids, Software General Casing, Tools, Power Axis Communications Q1635 user manual Connectors, Portuguese, Warranty, Function Pin Specifications Axis Communications Q1635 user manual Pin terminal block for power input, Mm audio connectors stereo Tip Ring Sleeve Axis Communications Q1635 user manual Performance Considerations, RS485/422 Connector, Function Pin Axis Communications Q1635 user manual M1.8
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AXIS Q1635 Fixed Network Camera

Troubleshooting

Troubleshooting

Check the Firmware

Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.

Upgrade the Firmware

Important

•Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Note

•After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the upgrade, always wait 10 minutes even if you suspect the upgrade has failed.

•When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before upgrading

the firmware.

To upgrade the product’s firmware:

1.Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup

2.Go to Setup > System Options > Maintenance in the product’s webpages.

3.Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.

4.Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.

AXIS Camera Management can be used for multiple upgrades. See www.axis.com for more information.

Emergency Recovery Procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1.In UNIX/Linux, type the following from the command line:

arp -s <IP address> <serial number> temp ping -l 408 <IP address>

In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as an administrator):

arp -s <IP address> <serial number> ping -l 408 -t <IP address>

2.If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3.Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade file to use. Then click Load to restart the upgrade process.

4.After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status indicator.

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Contents Axis Q1635 Fixed Network Camera Liability About this DocumentLegal Considerations Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1635 Fixed Network CameraConnectors Performance Considerations Hardware Overview Connector Connectors and ButtonsNetwork Connector Power ConnectorLED Indicators Buzzer Signal for Focus Assistant Status LED Behavior for Focus AssistantReplace the Lens Access from the Internet Access the ProductAccess from a Browser PTZ Mode Set the Root PasswordSet Power Line Frequency Configure Capture ModeManual Trigger Go to Setup EventsControls on the Live View To show the manual trigger buttons in the Live View Axis Media Control viewer toolbarPTZ Controls AMC Audio ControlsAxis Q1635 Fixed Network Camera Axis Media Control AMC How to Stream H.264Media Streams Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingAdjust Focus Set Up the ProductBasic Setup Focus Assistant Pixel Counter Set Up Video StreamsVideo and Audio ImageClick Save to apply the new settings 264Go to Setup Video & Audio Camera Settings Camera SettingsCapture Mode Stream ProfilesWhite Balance Image AppearanceImage Correction Shutter & Gain Exposure SettingsWide Dynamic Range Set Shutter toImage Settings Iris configurationIris adjustment View AreaOverlay Image Select an Aspect ratio and a Video stream resolutionOverlay Go to Video & Audio View AreaGo to Events Action Rules Use Overlay Text in an Action RuleGo to Video & Audio Overlay Image Click Add to create a new ruleBasic Privacy MaskFocus AdvancedAudio Input Set Up AudioAudio Modes Audio Clips Audio OutputViewer Settings Configure the Live ViewDefault Viewer for Browsers Browser Viewer DescriptionOutput Buttons Go to Setup Live View ConfigUser Defined Links For more information about I/O ports, see I/O Ports onGuard Tour Preset PositionsPTZ Pan Tilt Zoom AdvancedControl Queue Install PTZ DriverOperator Same as administrator but with lower priority Shock Detection DetectorsCamera Tampering Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersRecommended values Default valuesAudio Detection 15% 60-90% 75-95%Applications Install ApplicationGo to Setup Applications Application LicensesAxis Q1635 Fixed Network Camera Triggers Set Up Action RulesEvents Go to Events Action Rules and click AddStorage Input SignalHardware SystemRecipient Types Add RecipientsActions PTZ ControlSet Up Email Recipients Recipient Use with actionTo create a new schedule Set Up RecurrencesCreate Schedules Go to Events Schedules and click AddContinuous Recording RecordingsRecording List Go to Recordings ListClick Save to save and start the recording Languages Users System OptionsSecurity IP Address FilterGo to System Options Security Ieee IeeeCertificates Date & Time Go to Setup System Options Security CertificatesClick Install certificate and upload the certificate Audio SupportBasic TCP/IP Settings NetworkAxis Internet Dynamic DNS Service requires IPv4 Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service DNS ConfigurationLink-Local IPv4 Address NTP ConfigurationHost Name Configuration NAT traversal port mapping for IPv4QoS Quality of Service FTPRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM SD Card StorageBonjour Mount and Unmount SD CardPorts Ports & DevicesNetwork Share COM PortAccelerometer MaintenancePort Status See the online helpSupport Reset to Factory Default Settings Plain ConfigEmergency Recovery Procedure TroubleshootingUpgrade the Firmware Check the FirmwareProduct cannot be accessed from a browser Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Product is accessible locally but not externallyVideo and image problems, general Problems with streaming H.264Status and Network indicator LEDs are flashing red rapidly Setup Video & Audio Camera SettingsNo audio SettingsStorage and disk management problems Poor audio qualityTechnical Specifications Audio input Function/group Specifications Audio Audio streamingSpecification Network Security Audio outputConnectors Function/group SpecificationsPower WeightFunction Pin Specifications ConnectorsWarranty PortugueseMicrophone/Line Ground Pin terminal block for power inputMm audio connectors stereo Tip Ring Sleeve Line out mono GroundPerformance Considerations RS485/422 ConnectorRX pair for all modes combined RX/TX for 2-wire RS485 Function PinM1.8
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