Axis Communications Q1635 user manual Problems with streaming H.264, Key frames

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AXIS Q1635 Fixed Network Camera

Troubleshooting

Problems with streaming H.264

Problems with AXIS Media Control (Internet Explorer only)

To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX controls. Also, make sure that AXIS Media Control is installed on your computer.

No H.264 displayed in the	Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
client	Control Panel (streaming tab). See AXIS Media Control (AMC) on page 16.
	In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
	Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only	Check if your router supports multicasting, or if the router settings between the client and the
accessible by local clients	product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264	Check with your network administrator that the multicast addresses used by the Axis product
displayed in the client	are valid for your network.
	Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional	Configure the Axis product to use a Java applet for updating video images in your browser. Go to
ActiveX component	Setup > Live View Config and select Java applet under Default viewer.
restricted or prohibited
Poor rendering of H.264	Ensure that your graphics card is using the latest driver. The latest drivers can usually be
images	downloaded from the manufacturer’s website.
Color saturation is different	Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG	information.
Lower frame rate than	See Performance Considerations on page 71 .
expected	Reduce the number of applications running on the client computer.

	Limit the number of simultaneous viewers.
	Check with the network administrator that there is enough bandwidth available.
	Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
	key frames.
	Lower the image resolution.
	Set a Capture Mode that prioritizes frame rate. Changing the capture mode to prioritize frame rate
	will lower the maximum resolution. See Capture Mode on page 23.
	The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
	product. See Technical Specifications on page 66.
Status and Network indicator LEDs are flashing red rapidly

Hardware failure	Contact your Axis reseller.
Video and image problems, general

Image unsatisfactory	Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
	Setup > Video & Audio > Camera Settings.
Motion Detection triggers unexpectedly

Changes in luminance	Motion detection is based on changes in luminance in the image. This means that if there are
	sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
	setting to avoid problems with luminance.

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Contents Axis Q1635 Fixed Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1635 Fixed Network CameraConnectors Performance Considerations Hardware Overview Connectors and Buttons Network ConnectorConnector Power ConnectorLED Indicators Buzzer Signal for Focus Assistant Status LED Behavior for Focus AssistantReplace the Lens Access from a Browser Access the ProductAccess from the Internet Set the Root Password Set Power Line FrequencyPTZ Mode Configure Capture ModeControls on the Live View Go to Setup EventsManual Trigger Axis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View AMC Audio ControlsAxis Q1635 Fixed Network Camera Media Streams How to Stream H.264Axis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingBasic Setup Set Up the ProductAdjust Focus Focus Assistant Set Up Video Streams Video and AudioPixel Counter ImageClick Save to apply the new settings 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Stream ProfilesImage Correction Image AppearanceWhite Balance Exposure Settings Wide Dynamic RangeShutter & Gain Set Shutter toIris configuration Iris adjustmentImage Settings View AreaSelect an Aspect ratio and a Video stream resolution OverlayOverlay Image Go to Video & Audio View AreaUse Overlay Text in an Action Rule Go to Video & Audio Overlay ImageGo to Events Action Rules Click Add to create a new rulePrivacy Mask FocusBasic AdvancedAudio Modes Set Up AudioAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedOperator Same as administrator but with lower priority Install PTZ DriverControl Queue Detectors Camera TamperingShock Detection Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionRecommended values 15% 60-90% 75-95%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1635 Fixed Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddInput Signal HardwareStorage SystemAdd Recipients ActionsRecipient Types PTZ ControlSet Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterCertificates IeeeGo to System Options Security Ieee Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM UPnPTM can be disabled under System Options Network UPnPTMRTP/H.264 Storage BonjourSD Card Mount and Unmount SD CardPorts & Devices Network SharePorts COM PortMaintenance Port StatusAccelerometer See the online helpSupport Reset to Factory Default Settings Plain ConfigTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Audio streaming Specification Network SecurityAudio input Audio outputFunction/group Specifications PowerConnectors WeightConnectors WarrantyFunction Pin Specifications PortuguesePin terminal block for power input Mm audio connectors stereo Tip Ring SleeveMicrophone/Line Ground Line out mono GroundRS485/422 Connector RX pair for all modes combined RX/TX for 2-wire RS485Performance Considerations Function PinM1.8

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