Axis Communications Q1635 user manual Support

Page 60

AXIS Q1635 Fixed Network Camera

System Options

Support

Support Overview

The System Options > Support > Support Overview page provides information on troubleshooting and contact information, should you require technical assistance.

See also Troubleshooting on page 62.

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log items. Many of the captions are links to the proper Setup page.

Logs & Reports

The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If contacting Axis Support, please provide a valid Server Report with your query.

System Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the product (see below).

Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or when contacting Axis Support.

Connection List - Lists all clients that are currently accessing media streams.

Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration . The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

NOTICE

Improper use may cause unexpected behavior and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide assistance for problems with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its factory default settings, see page 61.

For more information, see www.axis.com/developer

File Upload

Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload.

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Contents Axis Q1635 Fixed Network Camera About this Document Legal ConsiderationsLiability Intellectual Property RightsSupport Learn MoreTable of Contents Axis Q1635 Fixed Network CameraConnectors Performance Considerations Hardware Overview Connectors and Buttons Network ConnectorConnector Power ConnectorLED Indicators Buzzer Signal for Focus Assistant Status LED Behavior for Focus AssistantReplace the Lens Access the Product Access from a BrowserAccess from the Internet Set the Root Password Set Power Line FrequencyPTZ Mode Configure Capture ModeGo to Setup Events Controls on the Live ViewManual Trigger Axis Media Control viewer toolbar PTZ ControlsTo show the manual trigger buttons in the Live View AMC Audio ControlsAxis Q1635 Fixed Network Camera How to Stream H.264 Media StreamsAxis Media Control AMC Alternative Methods of Accessing the Video Stream QuickTimeTM. The following paths can be usedAccess Audio Streams Java applet supports simplex audio with G.711 encodingSet Up the Product Basic SetupAdjust Focus Focus Assistant Set Up Video Streams Video and AudioPixel Counter ImageClick Save to apply the new settings 264Camera Settings Capture ModeGo to Setup Video & Audio Camera Settings Stream ProfilesImage Appearance Image CorrectionWhite Balance Exposure Settings Wide Dynamic RangeShutter & Gain Set Shutter toIris configuration Iris adjustmentImage Settings View AreaSelect an Aspect ratio and a Video stream resolution OverlayOverlay Image Go to Video & Audio View AreaUse Overlay Text in an Action Rule Go to Video & Audio Overlay ImageGo to Events Action Rules Click Add to create a new rulePrivacy Mask FocusBasic AdvancedSet Up Audio Audio ModesAudio Input Audio Clips Audio OutputConfigure the Live View Default Viewer for BrowsersViewer Settings Browser Viewer DescriptionGo to Setup Live View Config User Defined LinksOutput Buttons For more information about I/O ports, see I/O Ports onPreset Positions PTZ Pan Tilt ZoomGuard Tour AdvancedInstall PTZ Driver Operator Same as administrator but with lower priorityControl Queue Detectors Camera TamperingShock Detection Motion DetectionSet Up Motion Detection Windows Motion Detection ParametersDefault values Audio DetectionRecommended values 15% 60-90% 75-95%Install Application Go to Setup ApplicationsApplications Application LicensesAxis Q1635 Fixed Network Camera Set Up Action Rules EventsTriggers Go to Events Action Rules and click AddInput Signal HardwareStorage SystemAdd Recipients ActionsRecipient Types PTZ ControlSet Up Email Recipients Recipient Use with actionSet Up Recurrences Create SchedulesTo create a new schedule Go to Events Schedules and click AddRecordings Recording ListContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages System Options SecurityUsers IP Address FilterIeee CertificatesGo to System Options Security Ieee Go to Setup System Options Security Certificates Click Install certificate and upload the certificateDate & Time Audio SupportBasic TCP/IP Settings NetworkAdvanced TCP/IP Settings Axis Internet Dynamic DNS ServiceAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationNTP Configuration Host Name ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4QoS Quality of Service FTPUPnPTM can be disabled under System Options Network UPnPTM UPnPTMRTP/H.264 Storage Bonjour SD Card Mount and Unmount SD CardPorts & Devices Network SharePorts COM PortMaintenance Port StatusAccelerometer See the online helpSupport Reset to Factory Default Settings Plain ConfigTroubleshooting Upgrade the FirmwareEmergency Recovery Procedure Check the FirmwareSymptoms, Possible Causes and Remedial Actions Problems setting the IP addressProduct cannot be accessed from a browser Product is accessible locally but not externallyProblems with streaming H.264 Status and Network indicator LEDs are flashing red rapidlyVideo and image problems, general Setup Video & Audio Camera SettingsSettings Storage and disk management problemsNo audio Poor audio qualityTechnical Specifications Function/group Specifications Audio Audio streaming Specification Network SecurityAudio input Audio outputFunction/group Specifications PowerConnectors WeightConnectors WarrantyFunction Pin Specifications PortuguesePin terminal block for power input Mm audio connectors stereo Tip Ring SleeveMicrophone/Line Ground Line out mono GroundRS485/422 Connector RX pair for all modes combined RX/TX for 2-wire RS485Performance Considerations Function PinM1.8
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