Axis Communications Q1635 user manual No audio, Settings, Poor audio quality, Options Date & Time

Page 65

AXIS Q1635 Fixed Network Camera

Troubleshooting

No audio

Incorrect setup	Check the sound card in the computer. Ensure that mute is not selected and that the volume
	settings are correct.
	Check that Enable audio support is selected under Setup > System Options > Security > Audio
	Support.
	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Poor audio quality

Stuttering	Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and	Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
video using H.264	Options > Date & Time.
Distorted audio	Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
	Settings.
Feedback loops	Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
	use half-duplex mode instead.
Storage and disk management problems

Storage disruption	A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
	read or write problems occur. To identify the source of the problem, check the System Log under
	System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
	re-mount the storage device.
	For information on how to set up a storage disruption alarm, see Events on page 41.
Video cannot be recorded	Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted	Reformat the SD card and then click Mount.

NOTICE

Formatting the card will remove all content, including all recordings, from the SD card.

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Contents Axis Q1635 Fixed Network Camera Legal Considerations About this DocumentLiability Intellectual Property RightsLearn More SupportAxis Q1635 Fixed Network Camera Table of ContentsConnectors Performance Considerations Hardware Overview Network Connector Connectors and ButtonsConnector Power ConnectorLED Indicators Status LED Behavior for Focus Assistant Buzzer Signal for Focus AssistantReplace the Lens Access from the Internet Access the ProductAccess from a Browser Set Power Line Frequency Set the Root PasswordPTZ Mode Configure Capture ModeManual Trigger Go to Setup EventsControls on the Live View PTZ Controls Axis Media Control viewer toolbarTo show the manual trigger buttons in the Live View AMC Audio ControlsAxis Q1635 Fixed Network Camera Axis Media Control AMC How to Stream H.264Media Streams QuickTimeTM. The following paths can be used Alternative Methods of Accessing the Video StreamJava applet supports simplex audio with G.711 encoding Access Audio StreamsAdjust Focus Set Up the ProductBasic Setup Focus Assistant Video and Audio Set Up Video StreamsPixel Counter Image264 Click Save to apply the new settingsCapture Mode Camera SettingsGo to Setup Video & Audio Camera Settings Stream ProfilesWhite Balance Image AppearanceImage Correction Wide Dynamic Range Exposure SettingsShutter & Gain Set Shutter toIris adjustment Iris configurationImage Settings View AreaOverlay Select an Aspect ratio and a Video stream resolutionOverlay Image Go to Video & Audio View AreaGo to Video & Audio Overlay Image Use Overlay Text in an Action RuleGo to Events Action Rules Click Add to create a new ruleFocus Privacy MaskBasic AdvancedAudio Input Set Up AudioAudio Modes Audio Output Audio ClipsDefault Viewer for Browsers Configure the Live ViewViewer Settings Browser Viewer DescriptionUser Defined Links Go to Setup Live View ConfigOutput Buttons For more information about I/O ports, see I/O Ports onPTZ Pan Tilt Zoom Preset PositionsGuard Tour AdvancedControl Queue Install PTZ DriverOperator Same as administrator but with lower priority Camera Tampering DetectorsShock Detection Motion DetectionMotion Detection Parameters Set Up Motion Detection WindowsAudio Detection Default valuesRecommended values 15% 60-90% 75-95%Go to Setup Applications Install ApplicationApplications Application LicensesAxis Q1635 Fixed Network Camera Events Set Up Action RulesTriggers Go to Events Action Rules and click AddHardware Input SignalStorage SystemActions Add RecipientsRecipient Types PTZ ControlRecipient Use with action Set Up Email RecipientsCreate Schedules Set Up RecurrencesTo create a new schedule Go to Events Schedules and click AddRecording List RecordingsContinuous Recording Go to Recordings ListClick Save to save and start the recording Languages Security System OptionsUsers IP Address FilterGo to System Options Security Ieee IeeeCertificates Click Install certificate and upload the certificate Go to Setup System Options Security CertificatesDate & Time Audio SupportNetwork Basic TCP/IP SettingsAxis Internet Dynamic DNS Service Advanced TCP/IP SettingsAxis Internet Dynamic DNS Service requires IPv4 DNS ConfigurationHost Name Configuration NTP ConfigurationLink-Local IPv4 Address NAT traversal port mapping for IPv4FTP QoS Quality of ServiceRTP/H.264 UPnPTM can be disabled under System Options Network UPnPTMUPnPTM Bonjour StorageSD Card Mount and Unmount SD CardNetwork Share Ports & DevicesPorts COM PortPort Status MaintenanceAccelerometer See the online helpSupport Plain Config Reset to Factory Default SettingsUpgrade the Firmware TroubleshootingEmergency Recovery Procedure Check the FirmwareProblems setting the IP address Symptoms, Possible Causes and Remedial ActionsProduct cannot be accessed from a browser Product is accessible locally but not externallyStatus and Network indicator LEDs are flashing red rapidly Problems with streaming H.264Video and image problems, general Setup Video & Audio Camera SettingsStorage and disk management problems SettingsNo audio Poor audio qualityTechnical Specifications Specification Network Security Function/group Specifications Audio Audio streamingAudio input Audio outputPower Function/group SpecificationsConnectors WeightWarranty ConnectorsFunction Pin Specifications PortugueseMm audio connectors stereo Tip Ring Sleeve Pin terminal block for power inputMicrophone/Line Ground Line out mono GroundRX pair for all modes combined RX/TX for 2-wire RS485 RS485/422 ConnectorPerformance Considerations Function PinM1.8

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